Dear sir
I purchased a referigerator of videocon from m/s mahesh electronics, jwalapur, haridwar on 26/06/09. when i recieved that referigerator at my house i found that one of the leg support of referigerator is missing and door is loose. i immediately call the dealer and tell him about the problems. he says that he will send his person to look after the problem. but his person did not come even after 1 week. i called him number of times. his response was very poor. whenever i call him he says his person will reach at my house today. but nothing happen for one more week. later on i found that inside body of door is also cracked. on 12/07/09 he send his person from videocon. that person clearly says that videocon is not responsible for any of these defects so he cannot do anything. dealer is reponsible for all these defects. i again contact the dealer but his response was same. i demand to replace the referigerator as i have hardly used it for one week and it is full of defects: one leg support is missing, door is loose., inside body of door is cracked, dent on top right corner. but he says once used referigerator will not be replaced.
now i feel dealer has cheated me. Kindly look into this matter at the earliest. i want either replacement of referigerator or my money be refunded back to me. Kindly guide me what should i do?. should i go to consumer court against dealer ? where and how should i file my complaint please guide

With regards
Rohit kumar