From;
Vipul Kothari, 4, Sarjan Apartment, Motinagar, Kalol (N.G.), Mob #
9924626644

Date: June 05, 2009.

Without Prejudice

By Regd.A/d
To,
Manager –Customer Care
M/s. LG Electronics


Sub: Replacement of Refrigerator model LG SFF
Under Warranty Period of 5 years

Ref: Purchased on ................... vide Memo no. 42 dt.01/01/2005 of
M/s. Shree Ganesh
Electronics Agency, S.T. Depo Station Road, Kalol (North Guj.) 382721

With reference to above, I would like to state & inform you as under:

1) As stated above, I have purchased your product Refrigerator on
01/01/2005. Copy of the memo is enclosed herewith.

2) On 18-04-2009, the refrigerator stopped working/ functioning. On
same day, we informed telephonically M/s. Shree Ganesh Electronics Agency
regarding stoppage/ non functioning of the refrigerator – complaint booked
under Ref # W9C 42205090. But there was no reply/ response from the Agency
for checking the refrigerator/ repair for the next 8-10 days. In between I
made daily personal visit to the Agent requesting to check/ repair the
refrigerator.

3) On 27-04-2009, a technician namely Mr. Chirag from your
Gandhinagar service centre came to attend the complaint. He checked the
refrigerator thoroughly and informed that the compressor has stopped
working, but same is not repairable and should be replaced by the company.
Subsequently, in presence of Mr. Chirag, we also had
telephonic talk with Mr. Bipinbhai, In-charge of the service station on
Mob # 09909027288. On understanding the refrigerator’s
problem, he also informed us that the compressor is not repairable.

But we insisted Mr. Chirag & Mr. Bipinbhai to get the compressor
repaired as soon as possible and make the refrigerator working. On our
insistence, Mr. Chirag agreed to repair the compressor in 2-3 days.

Please note that Mr. Chirag also informed us, as per his past
service/ repair experiences, refrigerator model LG SFF’s complaints are
maximum and this refrigerator model is a failure.

4) But Mr. Chirag did not come for repair for next 15 days. So, we
took up the matter with your Gandhinagar (Guj.) Office and informed Mr.
Vivek Bana, Marketing Manager on Mob # 09909975120. On our request, Mr.
Bana took up the matter with Mr. Bipinbhai. Mr. Bipinbhai confirmed to
send a technician to repair the compressor in 2-3 days.

5) After 5-7 days, a technician Mr. Mayur Rami came to check the
refrigerator. After thorough checking, he informed us that main reason for
non working of the refrigerator is “Capillary choke-up” (and nothing
else) which can not at all be repaired. Therefore, the refrigerator needs
to be replaced.

6) Considering the above facts & circumstances, I request you to do
the needful to make the refrigerator functioning/ working normally or,
give replacement of the refrigerator.

7) Please note that due to delay in attending & resolving our
complaint, the refrigerator is lying idle since last 1 month
Please acknowledge receipt of this letter.

I thank for your kind understanding in this matter & early prompt
action.

Sincerely,


VIPUL KOTHARI