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This is a discussion on LG Electronics within the Fridge forums, part of the Electrical Appliances category; From; Vipul Kothari, 4, Sarjan Apartment, Motinagar, Kalol (N.G.), Mob # 9924626644 Date: June 05, 2009. Without Prejudice By Regd.A/d ...

  1. #1
    Unregistered Guest

    Default LG Electronics

    From;
    Vipul Kothari, 4, Sarjan Apartment, Motinagar, Kalol (N.G.), Mob #
    9924626644

    Date: June 05, 2009.

    Without Prejudice

    By Regd.A/d
    To,
    Manager –Customer Care
    M/s. LG Electronics


    Sub: Replacement of Refrigerator model LG SFF
    Under Warranty Period of 5 years

    Ref: Purchased on ................... vide Memo no. 42 dt.01/01/2005 of
    M/s. Shree Ganesh
    Electronics Agency, S.T. Depo Station Road, Kalol (North Guj.) 382721

    With reference to above, I would like to state & inform you as under:

    1) As stated above, I have purchased your product Refrigerator on
    01/01/2005. Copy of the memo is enclosed herewith.

    2) On 18-04-2009, the refrigerator stopped working/ functioning. On
    same day, we informed telephonically M/s. Shree Ganesh Electronics Agency
    regarding stoppage/ non functioning of the refrigerator – complaint booked
    under Ref # W9C 42205090. But there was no reply/ response from the Agency
    for checking the refrigerator/ repair for the next 8-10 days. In between I
    made daily personal visit to the Agent requesting to check/ repair the
    refrigerator.

    3) On 27-04-2009, a technician namely Mr. Chirag from your
    Gandhinagar service centre came to attend the complaint. He checked the
    refrigerator thoroughly and informed that the compressor has stopped
    working, but same is not repairable and should be replaced by the company.
    Subsequently, in presence of Mr. Chirag, we also had
    telephonic talk with Mr. Bipinbhai, In-charge of the service station on
    Mob # 09909027288. On understanding the refrigerator’s
    problem, he also informed us that the compressor is not repairable.

    But we insisted Mr. Chirag & Mr. Bipinbhai to get the compressor
    repaired as soon as possible and make the refrigerator working. On our
    insistence, Mr. Chirag agreed to repair the compressor in 2-3 days.

    Please note that Mr. Chirag also informed us, as per his past
    service/ repair experiences, refrigerator model LG SFF’s complaints are
    maximum and this refrigerator model is a failure.

    4) But Mr. Chirag did not come for repair for next 15 days. So, we
    took up the matter with your Gandhinagar (Guj.) Office and informed Mr.
    Vivek Bana, Marketing Manager on Mob # 09909975120. On our request, Mr.
    Bana took up the matter with Mr. Bipinbhai. Mr. Bipinbhai confirmed to
    send a technician to repair the compressor in 2-3 days.

    5) After 5-7 days, a technician Mr. Mayur Rami came to check the
    refrigerator. After thorough checking, he informed us that main reason for
    non working of the refrigerator is “Capillary choke-up” (and nothing
    else) which can not at all be repaired. Therefore, the refrigerator needs
    to be replaced.

    6) Considering the above facts & circumstances, I request you to do
    the needful to make the refrigerator functioning/ working normally or,
    give replacement of the refrigerator.

    7) Please note that due to delay in attending & resolving our
    complaint, the refrigerator is lying idle since last 1 month
    Please acknowledge receipt of this letter.

    I thank for your kind understanding in this matter & early prompt
    action.

    Sincerely,


    VIPUL KOTHARI

  2. #2
    Unregistered Guest

    Angry services of lg are not up to mark

    TO WHOM IT MAY CONCERN
    As i have complained earlier at the head office Delhi that my fridge cooling is not working and my complaint id is N9c82406489.the complaint was performed but the one who came to see the problem told that he can not do any thing in this and will send another person . so no one is paying any attention to it so please kindly see ti it . my e mail id is abhishek.kanodia 22@gmail.com.
    thanking you

 

 

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