Hi Anjnii,
I have gone through your complaint, but we need some information from your side, like all the bill details, modal details to communicate with the parent company.

Note: We need your good experience also. Kindly share with us.

Regards
Admin

Bill No:- 16241, Next Retail India Ltd, Kandivali, Mumbai

Product Code No:- Ref:- D240BRG, 230Ltrs. ,

Service Center No:-
Delhi:- 011-39404040

Complaint No:- on 17-09-08 - 5a0080809170006
Complaint No:-on 6-11-08:- 5a0080811010018

Bal Ganesh : -09310680682(South division):- when we spoke to him he said he would replace the fridge but after this conversation his phone is not reachable till date.

Rajendra: - Delhi coordinator service in charge: - 09310680609:- I called cutomer care again and they gave me Mr. Rajendra's No. when i told him to replace the fridge then he said that would not be possible and instead said that he would provide a stand by fridge and keep our fridge under observation.

still as of today these people have yet not responded to our complaint.

Videocon Industries Ltd.
14 Kms Stone, Aurangabad-Paithan Road,
Chitegaon, Tq. Paithan,
Dist. Aurangabad - 431 105 (India)

Please find a copy of the bill.

rgds,
anjni

Hi Anjni,

Thanks for the details. We have send the details to the parent company, Kindlly wait for 2-3 days.
If they will still not response you then kindly contact us again.

Thanks


PS: We already have a lot of complaints for Videocon fridges from Noida, Mumbai, Pune, Surat and New Delhi. Looks like its becoming a norm for videocon to sell substandard goods.

till today we did not receive any response from videocon,
This shows how callous Videocon is!
they have wasted enough of my time.

please suggest what to do now.

thank you,

anjni gupta

9868951453, 9868332030

Hi Anjani,
Before going to Consumer Court you need to do some basic formality. Send a notice with the registered post (keep the slip) regarding your problems and mention all the complaint no. in the notice which you have registered with Videocon Customer Care also mention the job sheet no and attached all the billing details.
Chairman and Managing Director,
Videocon Industries Ltd.
41 Kms Stone, Aurangabad-Paithan Road,
Chitegaon, Tq. Paithan,
Dist. Aurangabad - 421105 (India)
Thanks
Note: Kindly share the notice with us to help the other consumers and also share your good experience with other consumer to help them to choose the right product and services.

To issue the notice, should we hire a professional lawyer or should we personally send it?

Is there any specific format for notice?

Please suggest.

Thank you very much for your cooperation.

Rgds,

Anjni

Hi Anjni,
No need to hire any professional, just mention your complaints, job sheet no, bill details and what you want from the parent company.
Note: Send the notice through registered post only.
*Share your good experience with us and other consumer

I have posted the notice today, through India post

No:-– RL A 5982

Pls let me know further steps.

Rgds,
Anjni

Hi Anjni,
Wait for at least 15-20 days, they will surly help you out. Now we have proper proof that we also intimate the parent company via registered post.

Note: Kindly mail us the copy at admin@consumercourt.in

Mail us your good experience and help other to choose the best product.

Dated: 10-12-08
To,
The Chairman and Managing Director
Videocon Industries Ltd.
14 Kms Stone, Aurangabad-Paithan Road,
Chitegaon, Tq. Paithan,
Dist. Aurangabad - 431 105 (India)
SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT
Dear Sir,
We have purchased a Videocon refrigerator on 25th June 2008 from Mumbai (Bill no-16241, Next
Retail India Ltd, Kandivali, Mumbai).
The fridge is under warranty, the machine started showing problems in September 2008 and I have
contacted your customer care on this several times. Technical experts from your company have made
four visits to my residence in Delhi where the refrigerator is currently located. In the second visit,
they changed some gas in the machine and then it started working fine but only for two days and
showed the same problem of non-cooling after that.
Complaint No: - on 17-09-08 - 5a0080809170006
Complaint No: - on 6-11-08:- 5a0080811010018
In this regard we have also contacted to your 'Area coordinator' in Delhi - Mr. Balganesh and Mr.
Rajendar. They kept giving false promises that since the machine is not working properly even after
repairing, they would replace it with a new one in a few days time.
However, nothing positive has been done until now although this process has started since September
2008.
This is a notice to notify you of a time period of 15-25 days from 13-12-08, by which either a
replacement of the product or refund of full amount with 10% interest. Else we will file a
complaint with the Consumer Court.
And the consumer complaint will be at your cost and expenses, and we will seek compensation
for the mental agony caused due to your deficiency in services.
Yours truly,
Anjni Gupta
C/o Siddiqui’s, 29D/3B,
Near Bhagwati Hospital, Leela Hauz Road
(old Desu Road)Ward No-1, Mehrauli, New Delhi-30
Encl: - Copy of bill

Hi Anjani,

Have you heard from Videocon yet? If not please go down to your nearest consumer court brance and file a complaint there... You would need to spend Rs100 for a postal order to attach with the complaint as the fees of the consumer court. After you file your complaint you will be given a date for hearing and summons will be served to Videocon to furnish a reply in the case to put farward their part of the story.

Please do not hire any lawyer as you can represent yourself and save that money but on the other hand if you do hire a lawyer although I wont recomend you to do so... You can claim the legal expenses from the company.

Make sure you ask for a hefty compensation and not delaty this matter any more as by the looks of it it doesnt look like videocon is in a mood to listen to your complaints and/or do something about it.

Do keep us posted on whats going.

Regards
Admin
www.consumercourt.in

Till date no responce has come.

Please give me nearest consumer court address, We are staying in Mehrauli.

let me know what all documents they want from us.

rgds,
anjni

Today we tried to contact Videocon again to resolve the problem but their representative
Mr. Upadhya- 09312243709 said “do whatever you like and I don't care about the consumer court”.

He used un-parliamentary language.

This has hurt my sentiments more and I doubt whether this vendor take you people seriously.

I request you to kindly get me compensation on the following grounds amounting to Rs. 50, 00,000.00

Although this is not going to compensate my lost of self respect & sentiments and my respect in front of my in-laws. If it was with your sister/daughter, kindly check her sentiments that’s what I told Mr. Upadhya.

I am very much hurt , more over I am new joining in my company thus I am not able to take leave which will mean financial loss as well as hamper my career which is un-compensable in any financial form.

With hopes and expectations

Regards,
Anjni