Dear Sir,

I purchased a AC from Vaishali (Ghaziabad) last year. There are three services free. On 27th March, 2010 (complaint no. is 8401094880), we requested at customer care centre for regular service. Till date there is no response. What to do in such a hot summer if we are unable to use product.

We request you to pls. take up this issue.

Thanks

Sunil Kumar Gupta
9810671135

Hi ,
We have purchased Samsung refrigerator in the year 2007,just then we started facing problems after 2 years and since then its not working in proper condition as it should be. We have launched complains many a times in their service center,every time it gets repaired and again some other problem occurs.Our old refrigerator of LG has served us for 15 years ,but seriously its very hectic with Samsung.
Please take quick actions and get it solved as soon as possible or we'll file a complaint against your product.

Thanking you,
Nidhi Khattri
09956115202

Dear Sir/Mam This mail Conversation to Samsung Customer Care.

Dear Sir/Mam

I have received called 14 may 9:45 pm regarding complain no 8425385644 this and talk to Mr.Inderjeet and as per accoding him my LCD was repair to out side and he was to conifidation. 1 of your Enginner was came to 1st complain and he say i just closing your complain i dont think so your taking to serius my consern. without any conformation your empolye say repair to out side i think this is right time have to take some legale action to your company and your fu****** empoly.

1 thing also he say if Servies engineer will came to repair my LCD you have to pay 850rs amount but my LCD was naver rapair to out side so why this amt paid to my side you have to 2 choice now 1 changed my LCD Now and 2 i will handel to your advocate in consuemer court.

And i have to much enoufg time to written mail call to Customer caer some other Work
so don't worry I am not leaving this issue very simply you have to suffer also......

Call to Me only this No 9911111263

R"S
Narbir Chauhan
9911111263


On Mon, May 14, 2012 at 10:29 AM, deepak chauhan <narbir85@gmail.com> wrote:
Dear Sir/mam

Really Same on this kind of serves you have Samsung no 1 brand
i am complain last 2 week and still my issue not resolved.

You mean to say you are( continuously following up with the concerned Branch Service Center ) last 2 week i think your followup with Korea team...

very good services plz share this feed back with your senior i love yor serves

Do you know what is the meen of bold black world in mail.....just conform

other wise i will tell you in next mail bcoz i know i have written again to no 1 brand Samsung. ha ha ha ha ha


R's

Narbir Chauhan

On Sun, May 13, 2012 at 3:41 PM, SUPPORT INDIA <support.india@samsung.com> wrote:
Dear Mr. Chauhan,

Samsung Namaskar!

We appreciate you giving us this opportunity to assist you in resolving the concerns you have with your Samsung product.

With reference to your e-mail, we would like to inform you that we are continuously following up with the concerned Branch Service Center and will be updating you the exact status as soon as possible.

We do apologize for all the inconvenience you have encountered on this occasion and appreciate your patience.

We look forward to your support for allowing us to assist you in resolving your concerns.

Warm Regards,
Surya.R.Kurup
Customer Satisfaction Team - Support.India
Contact Numbers:
MTNL/BSNL Users: 1800 110011 (Toll-free)
Others: 30308282 (Chargeable - To dial, prefix your local STD code)


------- Original Message -------

Sender : deepak chauhan<narbir85@gmail.com>

Date : May 09, 2012 12:58 (GMT+05:30)

Title : Re: Re: Un expectable customer services from a respectable brand "Samsung"



Dear Sir/Mam

why no Buddy came...i have complan on 4th of may and today 9th of may
this kind of services you have.....lealing brand samsung..

IF u think really about Customer plz solved my issue

R's
Narbir Chauha


On Mon, May 7, 2012 at 6:29 PM, SUPPORT INDIA <support.india@samsung.com> wrote:
Dear Mr. Chauhan,

Samsung Namaskar!

We are delighted to have you as our esteemed customer and thank you for taking time to write to us.

As per our telephonic conversation, our engineer will visit at your place very shortly to rectify your issue.

We do appreciate your patience and apologize for the inconvenience caused to you.

Warm Regards,

Gulshan Kumar
Customer Satisfaction Team - Support. India
Contact Numbers
MTNL/BSNL Users: 1800 110011 (Toll-free)
Others: 30308282 (Chargeable - To dial, prefix your local STD code)

------- Original Message -------

Sender : deepak chauhan<narbir85@gmail.com>

Date : May 05, 2012 11:25 (GMT+05:30)

Title : Re: Un expectable customer services from a respectable brand "Samsung"


Dear All concerns,

I am Deepak Singh Chauhan, writing this mail with sheer frustration and agony
and after struggling fro last 2 days.

I want to have the patience and few minutes of your precious time of all of
you whom so ever has been marked this mail and intention for writing such
big mail to highlight the issues at every step when I tried my level best
and left no stone unturned. Why is it such a humungous deal to get any
little thing sorted?

I’ve purchased the Samsung TV inspite of having endless option available in
the market just because of the impression I’m carrying since childhood. I
bought 81 cm. Samsung LCD with serial number LA32c480h1lxl from VINOD ELECTRONICS, Pul pehlad pur New Delhi and the amount I have paid for the
this transaction is INR 29500 (twenty nine thousand five hundred) on 24th Nov
2011. With this I was also provided with one year of warranty. (Still I am
having 6 months warranty period left)

Now fom last 2-3 days back real phase of struggling journey started when I
observed that the uppur screen guard has detached from the screen. After
having this clear observation that something is wrong, I registered
a complaint (no. 8425385644) at the customer care on 02 may 2012. It was good to observe that the Enginear (contact no. 9250540669)came well on time the very next day but
i was surprised to know that the plastic covring is not under warrenty and will not be replaced also what he had to say that I should have complainted earlier 2 or 3 months.
i have failed to understand that what dose the word WARRENTY means to you people when some short of part can not be replaced which is also the very much part of the body of the t.v. set,
also how could i had loged complaint before when the issue is just from the last 2 days.


I again dialed your customer care today, i was promised that some senior will call me after 2 or 3 hours but no one has turned up yet.

So hope this is my last stint with Samsung and shall not intend to buy any
product in future and shall not recommend Samsung to anyone. But surely post
this blog to all leading website and file a case. This e-mail justifies the
pain and frustration I gone through and hence my last effort for justice.

Now, I strongly requires a visit from some well qualified enginear who have the knowledge of the product and could understand the pain of the customer to repair of my television free of cost.

Failure of above mentioned point would surely lead to a legal contest
with the publication of this experience to all leading website.

Regards,
Deepak Singh Chauhan
Contact number - 91-9911111263

Dear Sir / Madam,

This is to inform you that I Maulik Gangar have taken a fridge of your company before 1 month. I was being informed that I would not be facing any issue within the Guarantee / Warranty period. If any problem occurs, fridge would get replaced immediately.

However there is a temperature issue in fridge. In low temperature, water gets spread in trays and vegetable racks. If we keep in medium or high temperature, it becomes ice.

I had called up customer care for said issue. They did not provide me any solution. They advised me to contact Service provider ( OMKAR SERVICES ). I had contacted with dealer and called-up your engineer also. He also agreed on the same problem. As per the view of engineer, my Service provider( OMKAR SERVICES ) commited me to replace the fridge.


However suddenly they have taken their commitment back and not ready to replace the fridge & also talking very very very ruff languages.

As a good product branding, i should not be facing such kind of issues. From the start, i am doing follow-up with everyone. I am not getting proper response from anyone. I am very much irritated with your service and staff. I am just wasting my time with no result.

Would appreciate your intervention in the said issue and replace my fridge immediately.

Please see the details of my fridge as below.

MODEL NO. : RT32CDLB

DATE OF PURCHAse :22/05/2012

DEALER NAME : AMBIKA DISTRIBUTORS

DEALER ADDRESS : 19, ARPAN CO OP HSG. SOC., AMBIKA NAGAR,
M.G. ROAD, DOMBIVALI (W) 421201

In case of any clarification, please contact me on 9821126999 / 9594934999.
also reply me on my mail id i.e. maulikgangar99@yahoo.com

Looking forward for your positive response.


Thanks and Regards,
Maulik Gangar

To,

The Managing Director
Samsung India Electronics Pvt. Ltd.
7th & 8th Floor, IFCI Tower
61, Nehru Place,
New Delhi-110019

Reference: Purchase of LCD TV December, 2010.

Subject: LCD TV – Model No LA32C480H1LXL, Serial No MPM73PBZB000634F

Dear Samsung Authorities;

I have purchased a LCD TV 23 Months back.

Recently we observed some lines and brightness elevated on the TV screen ....I called Samsung customer care(Complain No : 842577775) and they sent a service engineer on 22-Dec-2012. He said that the TV panel has to be replaced and I need to pay Rs.15 to 19 thousand to repair.
he concluded this without checking anything like timing and control board or any fuses, only seeing the lines on TV screen.
and I came to know that its a common problem with Samsung TVs.

I was completely shocked to listen this. Because I purchased the TV around 30k and need to spend Rs.15-19k to repair it.

I feel completely cheated on buying the Samsung TV as I was told that the same is a good product and I would never have to worry about its performance.


Kindly do the needful.

Thanking You,

Yours truly,

Lakshman Murthy D