This is a discussion on Complaint against Samsung Electronics within the Fridge forums, part of the Electrical Appliances category; I had purchased a Samsung Refrigerator from Garnet Electronics and the compressor of the same failed within a couple of ...
Complaint against Samsung Electronics I had purchased a Samsung Refrigerator from Garnet Electronics and the compressor of
the same failed within a couple of years, but since I had misplaced the original
invoice and the warranty card, I was told that I will not be eligible for a free
replacement.
I agreed to the same and asked Samsung to replace the compressor on my cost and
also asked them to provide for a new freezer door, as it was
broken. The complaint number was '8408960013' and the date was the 7th of
December.
After more than a month of following up constantly Samsung finally sent a
technician from 'Matrix Electronics', who apparently are the service
representatives for Samsung and the compressor was replaced, but he did
not get the freezer door.
While replacing the compressor, the technician failed to flush the system as is the
norm and he did not have any thermometer to check
if the refrigerator was cooling properly.
He collected the entire payment of Rs. 3200/- promising that if there was any
problem he would attend to it immediately.
As was expected the firdge was not cooling as it is supposed to. I again
made a complaint of the same in the first week of february 2009 and ever
since than I have been regularly following up with the customer care of
Samsung as well as Matrix regarding the gas charging of my refrigerator
and the freezer door.
My complaint number with Sumsung is '8408960013' and my problem has been
kept pending for more than 3 months now. Every time I call up Samsung they say that
the problem will be resolved within a few hours and someone from Matrix will get in
touch with me, but it never happens.
When I call Matrix they either do not take my call or promise to send the
technician the next day and fail to do so every time.
Consequences : As a result everything I keep in the refrigerator gets
spoilt and I cannot store fruits and vegetables, therefore I have to go
shopping everyday at the cost of losing precious working time. The most
disturbing factor is that because of the fridge not working properly my 2 1/2 yr
old son has to suffer the most. So many times we could not give the baby milk in the
middle of the night as the milk kept in the fridge was spoilt and there was nowhere
I could get milk in the middle of the night.
This inconvinience is more than any economic or physical damage that
Samsung could have inflicted on me.
Service not provided Dear Sir,
I purchased a AC from Vaishali (Ghaziabad) last year. There are three services free. On 27th March, 2010 (complaint no. is 8401094880), we requested at customer care centre for regular service. Till date there is no response. What to do in such a hot summer if we are unable to use product.
We request you to pls. take up this issue.
Thanks
Sunil Kumar Gupta
9810671135
complaint against samsunsung refrigerator Hi ,
We have purchased Samsung refrigerator in the year 2007,just then we started facing problems after 2 years and since then its not working in proper condition as it should be. We have launched complains many a times in their service center,every time it gets repaired and again some other problem occurs.Our old refrigerator of LG has served us for 15 years ,but seriously its very hectic with Samsung.
Please take quick actions and get it solved as soon as possible or we'll file a complaint against your product.
Thanking you,
Nidhi Khattri
09956115202
Samsung Complain Dear Sir/Mam This mail Conversation to Samsung Customer Care.
Dear Sir/Mam
I have received called 14 may 9:45 pm regarding complain no 8425385644 this and talk to Mr.Inderjeet and as per accoding him my LCD was repair to out side and he was to conifidation. 1 of your Enginner was came to 1st complain and he say i just closing your complain i dont think so your taking to serius my consern. without any conformation your empolye say repair to out side i think this is right time have to take some legale action to your company and your fu****** empoly.
1 thing also he say if Servies engineer will came to repair my LCD you have to pay 850rs amount but my LCD was naver rapair to out side so why this amt paid to my side you have to 2 choice now 1 changed my LCD Now and 2 i will handel to your advocate in consuemer court.
And i have to much enoufg time to written mail call to Customer caer some other Work
so don't worry I am not leaving this issue very simply you have to suffer also......
Call to Me only this No 9911111263
R"S
Narbir Chauhan
9911111263
On Mon, May 14, 2012 at 10:29 AM, deepak chauhan <narbir85@gmail.com> wrote:
Dear Sir/mam
Really Same on this kind of serves you have Samsung no 1 brand
i am complain last 2 week and still my issue not resolved.
You mean to say you are( continuously following up with the concerned Branch Service Center ) last 2 week i think your followup with Korea team...
very good services plz share this feed back with your senior i love yor serves
Do you know what is the meen of bold black world in mail.....just conform
other wise i will tell you in next mail bcoz i know i have written again to no 1 brand Samsung. ha ha ha ha ha
R's
Narbir Chauhan
On Sun, May 13, 2012 at 3:41 PM, SUPPORT INDIA <support.india@samsung.com> wrote:
Dear Mr. Chauhan,
Samsung Namaskar!
We appreciate you giving us this opportunity to assist you in resolving the concerns you have with your Samsung product.
With reference to your e-mail, we would like to inform you that we are continuously following up with the concerned Branch Service Center and will be updating you the exact status as soon as possible.
We do apologize for all the inconvenience you have encountered on this occasion and appreciate your patience.
We look forward to your support for allowing us to assist you in resolving your concerns.
Warm Regards,
Surya.R.Kurup
Customer Satisfaction Team - Support.India
Contact Numbers:
MTNL/BSNL Users: 1800 110011 (Toll-free)
Others: 30308282 (Chargeable - To dial, prefix your local STD code)
------- Original Message -------
Sender : deepak chauhan<narbir85@gmail.com>
Date : May 09, 2012 12:58 (GMT+05:30)
Title : Re: Re: Un expectable customer services from a respectable brand "Samsung"
Dear Sir/Mam
why no Buddy came...i have complan on 4th of may and today 9th of may
this kind of services you have.....lealing brand samsung..
IF u think really about Customer plz solved my issue
R's
Narbir Chauha
On Mon, May 7, 2012 at 6:29 PM, SUPPORT INDIA <support.india@samsung.com> wrote:
Dear Mr. Chauhan,
Samsung Namaskar!
We are delighted to have you as our esteemed customer and thank you for taking time to write to us.
As per our telephonic conversation, our engineer will visit at your place very shortly to rectify your issue.
We do appreciate your patience and apologize for the inconvenience caused to you.
Warm Regards,
Gulshan Kumar
Customer Satisfaction Team - Support. India
Contact Numbers
MTNL/BSNL Users: 1800 110011 (Toll-free)
Others: 30308282 (Chargeable - To dial, prefix your local STD code)
------- Original Message -------
Sender : deepak chauhan<narbir85@gmail.com>
Date : May 05, 2012 11:25 (GMT+05:30)
Title : Re: Un expectable customer services from a respectable brand "Samsung"
Dear All concerns,
I am Deepak Singh Chauhan, writing this mail with sheer frustration and agony
and after struggling fro last 2 days.
I want to have the patience and few minutes of your precious time of all of
you whom so ever has been marked this mail and intention for writing such
big mail to highlight the issues at every step when I tried my level best
and left no stone unturned. Why is it such a humungous deal to get any
little thing sorted?
I’ve purchased the Samsung TV inspite of having endless option available in
the market just because of the impression I’m carrying since childhood. I
bought 81 cm. Samsung LCD with serial number LA32c480h1lxl from VINOD ELECTRONICS, Pul pehlad pur New Delhi and the amount I have paid for the
this transaction is INR 29500 (twenty nine thousand five hundred) on 24th Nov
2011. With this I was also provided with one year of warranty. (Still I am
having 6 months warranty period left)
Now fom last 2-3 days back real phase of struggling journey started when I
observed that the uppur screen guard has detached from the screen. After
having this clear observation that something is wrong, I registered
a complaint (no. 8425385644) at the customer care on 02 may 2012. It was good to observe that the Enginear (contact no. 9250540669)came well on time the very next day but
i was surprised to know that the plastic covring is not under warrenty and will not be replaced also what he had to say that I should have complainted earlier 2 or 3 months.
i have failed to understand that what dose the word WARRENTY means to you people when some short of part can not be replaced which is also the very much part of the body of the t.v. set,
also how could i had loged complaint before when the issue is just from the last 2 days.
I again dialed your customer care today, i was promised that some senior will call me after 2 or 3 hours but no one has turned up yet.
So hope this is my last stint with Samsung and shall not intend to buy any
product in future and shall not recommend Samsung to anyone. But surely post
this blog to all leading website and file a case. This e-mail justifies the
pain and frustration I gone through and hence my last effort for justice.
Now, I strongly requires a visit from some well qualified enginear who have the knowledge of the product and could understand the pain of the customer to repair of my television free of cost.
Failure of above mentioned point would surely lead to a legal contest
with the publication of this experience to all leading website.
Regards,
Deepak Singh Chauhan
Contact number - 91-9911111263
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