The company is giving very poor services, My name is Gopal Gupta. I need your help sir in the following matter:
I had purchased one Kelvinator refrigerator from A.R.N. Agencies at Sangam
Vihar on February 28, 2008. After few days, I came to know that it was a
demo piece & also its lights were not working properly, then I made
complaint at customer care & they sent their guy for checking / repairing.
After few months, we felt that the cooling of the refrigerator is getting
low and main door of the refrigerator is getting junked. Several complaints
have been made at their customer care department. Several engineers visit, I
donít know what they have done but no improvement whatsoever till date. The
mobile number of one of their engineer is 9310680682.
Then I had contact consumer helpline to lodge my above complaint, they
advise me to contact their Aurangabad office and said if I will not get any
response from their office at Aurangabad then they will assist me further. I
sent them a letter on 4th of May 2009.
Advise me what I should do now. Your initiative in the matter would be
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