I had purchased a Samsung Refrigerator from Garnet Electronics and the compressor of the same failed within a couple of years, but since I had misplaced the original invoice and the warranty card, I was told that I will not be eligible for a free replacement.

I agreed to the same and asked Samsung to replace the compressor on my cost and also asked them to provide for a new freezer door, as it was broken. The complaint number was '8408960013' and the date was the 7th of December.

After more than a month of following up constantly Samsung finally sent a technician from 'Matrix Electronics', who apparently are the service representatives for Samsung and the compressor was replaced, but he did not get the freezer door.

While replacing the compressor, the technician failed to flush the system as is the norm and he did not have any thermometer to check if the refrigerator was cooling properly.

He collected the entire payment of Rs. 3200/- promising that if there was any problem he would attend to it immediately.

As was expected the firdge was not cooling as it is supposed to. I again made a complaint of the same in the first week of february 2009 and ever since than I have been regularly following up with the customer care of Samsung as well as Matrix regarding the gas charging of my refrigerator and the freezer door.

My complaint number with Sumsung is '8408960013' and my problem has been kept pending for more than 3 months now. Every time I call up Samsung they say that the problem will be resolved within a few hours and someone from Matrix will get in touch with me, but it never happens. When I call Matrix they either do not take my call or promise to send the technician the next day and fail to do so every time.

Consequences : As a result everything I keep in the refrigerator gets spoilt and I cannot store fruits and vegetables, therefore I have to go shopping everyday at the cost of losing precious working time. The most disturbing factor is that because of the fridge not working properly my 2 1/2 yr old son has to suffer the most. So many times we could not give the baby milk in the middle of the night as the milk kept in the fridge was spoilt and there was nowhere I could get milk in the middle of the night.

This inconvinience is more than any economic or physical damage that
Samsung could have inflicted on me.