Customer service at LG is outrageous. We waited 4 days for a mechanic to look at our machine only to be told that the failed part (heating element) was on back order and could take one month to arive by slow boat from Korea. Customer service insisted that the were no replacement parts anywhere in the United States. They said that all parts were shipped as needed and that it was possible that if our part did come in it may have alredy been assigned to another location. In wich case we would have to wait for the next shipment (another month). What kind of bussiness model allows for such terrible customer service?

Hi,
I am just frustrated from after sales support of LG.
I have visited to the LG services center in the Month of June 2011 with my faulty remote to get it repaired. There support person told me that it can't be repaired and place the order we will order from LG India. I then waited for their call till June and after that I started visiting the Mira Road service center. Every time they give me the Expiation that you will get it within a month. In the month of Sep 2011 Mr. Prince (Coordinator of LG service center) suggested me to register the online complaint. After that I registered the online complaint on LG service portal. Ref no is RNA110907016309. But still there is no response from LG.
I have sent a lot of SMS to Mr. Charan (Head of Zone) but no single reply. Contact them may times over phone but 99% of time he didn’t pick up my calls.
The home theater is not having any button on that to get it switched on. Without remote it is just a black box.
I am sick of the LG service and recommend not buying a single product of LG. There all promises are false that we see on their holdings.
Thanks & Regards
Nitin Goyal
9819035719

Dear Customer

We apologize for this. We have transferred your complaint number and details to the concerned branch service center. Our Representative will attend to your issues shortly.

LG Service Team

To, Dt. 9/12/11 M/s L.G INDIA LIMITED /AIRTEL DIGITAL TV

Dear Sir,
SUBJECT : CLASSIC CASE OF CHEATING BY LG DEALER IN THE NAME OF PROVIDING FREE AIRTEL DIGITAL TV CONNECTION.
For the last so many years,l alongwith my two elder brothers have always patronised LG products . Reposing our unabated trust naturally, this time too , on the occasion of Diwali festival one LED 3D TV (32/LW4500) For Rs.46,500/- vide bill no.B-1187 dt.25/10/11 in the name of Sri SANJIVE KUMAR CHHABRA R/O 57-A Sarabha nagar extn.,ldh and one LCD TV (42/LK450) for Rs.43,500/- vide bill no.R-0029 dt. 25/10/11 in the name of RAJIVE CHHABRA R/O 56-A Sarabha nagar extn.,Ldh were purchased from L.G SHOPPEE (M/S RAM KUMAR AJAY KUMAR) at Malhar Road,Ludhiana. But extremely regret to inform you the sad experience meted out to me this time at the hands of your dealer subsequent to the purchase deal.
Sir, the purchase were under the scheme to be provided by the dealer with AIRTEL DIGITAL TV CONNECTION worth Rs.999/- along with 4 months free subscription to channels with every set of purchase. In this regard we were along provided with 2 NOS. ACTIVATION KIT with SR. NO’S 3302104000751705 & 3302104000751715 . The dealer also intimated us that the AIRTEL people have been intimated in this regard and in the next 24 hours , both the digitial tv connection would be activated at our place along with the 4 months free subscription; which never happened. Repeated requests could get us only 1 NOS. AIRTEL CONNECTION INSTALLED after 15 days but with no free subscription to the channels, which is sheer CHEATING on the part of the LG dealer.
Repeated requests have been directly made to AIRTEL DEALER in lUDHIANA, to provide with the committed facility but in vain.What is more disgusting , to add to the fuel to the fury, the staffs at the AIRTEL DIGITAL DEALERSHIPS AT LUDHIANA viz. Miss JASSI(0161-4656789), MR. SAINI (081467-00129) ,UNNAMED(098141-77778) and MR.HANDA(081464-00124) used VERY ABUSIVE ,FILTHY AND THREATENING LANGUAGE against us. They even threatened to remove all the equipments of the One set provided , if we insist for our just and right claim.They even asked for recharging the connection before even installing and activating the set at our premises.
WHAT WAS MORE ASTONISHING THAT THE LG DEALER WAS GIVING DEAF EARS TO THE ENTIRE EPISODE. One could clearly make out the nexus between the both dealers and their CLASSIC way of cheating customers in the name of freebee’s. My offer to the LG DEALER to reimburse the connection amount so that we could opt for some other connection was turned down straight away and under no circumstances he was willing to do so. Sir, this unholy nexus between your LG DEALER and the AIRTEL DEALER which will have most damaging effect upon your business in the long run.
Also, my strong suggestions to the LG MANAGEMENT that this unscrupulous dealer should be immediately shown the door and STRIPPED OF THE DEALERSHIP to save yourself from the negative effect upon your furture business. The AIRTEL MANAGEMENT too is no exception in this regard.Stern and expeditous action is necessary against BOTH THE DEALERS who dare to use most unbecoming and harsh language against the customers.
The copy of this letter is being forwarded to the MINISTRY OF INFORMATION AND BROADCASTING for serious action against AIRTEL DIGITAL TV . Also I would like to assure you that I would go to any length to get justice.

Thanking You,
SANDEEP CHHABRA (098140-43991) SANJIVE KUMAR CHHABRA (098551-87463) RAJIVE CHHABRA(098554-80743)
R/O 56-57A,SARABHA NAGAR EXTN,PAKHOWAL ROAD,CHHABRA COLONY ,LUDHIANA

Complaint No RNA120127002252
Name Himanshu Mittal
Email id: himanshumittal88@yahoo.co.in
Adrees: Mehta Colony, ward No.4,
Thana Road, Bhikhi
Distt:Mansa
State Punjab
Town : Bhikhi
Pin Code 151504
Std Code 01652
Mobile Number 09463939523
Product Refrigerator
Subcategory Double Door
Complaint date 24/01/2012
Appointment Date 27/01/2012
Type of query Complaint
Remarks I've purchased LG Double Door Refrigerator Model No. GL-274VV5CSUZEBN on dated 22-05-2011 .In last 6 days this is the 9th complaint. Every time the Lg Customer care makes me assures that the technician will visit your home with 24 hours. And also the lg service center (people’s Care Bathinda) center people are making fun of me.every day I am suffering because I have to keep my eatables in the neighbour’s refrigerator.so now i would like to lodge a Complaint in Consumer Court for a favorable response.