Videocon Refrigerator Complaint
This is a discussion on Videocon Refrigerator Complaint within the Fridge forums, part of the Electrical Appliances category; Hi, We are are a videocon dealer in Karnal dist. Recently we have recieved a legal notice from the customer ...
- 10-01-2009, 05:16 PM #1Unregistered Guest
Videocon Refrigerator Complaint Hi,
We are are a videocon dealer in Karnal dist.
Recently we have recieved a legal notice from the customer of videocon refrigerator
Model - 220 SDX chassis no. 10878.
The notice says that the customer recieved a defected product and the appropriate service was not provided by videocon. The notice requires the product replacement and a compensation of Rs. 50000 for the loss customer wages for visiting the videocon office and for the mental pain and agony.
Below are the complete details of the notice and case.
The refrigerator was purchased from our shop on 9th april 2008 for the sum of rupees 8700.00 . The refrigerator did not yield cooling and ice frozen was also not of good quality.
So customer made a complaint after 1 week of purshase which was forwarded to videocon.
Again in January 2009 the customer made another complaint saying the refrigerator has reached 0% cooling so it must be changed.The case was forwarded to videocon and a technician(Vikas Saini) visited the customers house and did some repair and charged Rs 500 , but hat too went in vain as per customer.
The customer again visited our shop and we took the refrigerator to the videocon service center in Karnal where it was kept for 7 days and sent back to customer.But again the customer complained about the cooling problem.
The technician visited the customer again on 22th August 2009 and 23 September 2009 and tried to remove the problem but as per the customer the problem was still not resolved.
We recieved the notice which is also sent to Videocon appliances Ltd. and us.
Please take actions immidiately and urgently as the case has been filed against us because the customer is not satisfiled by the product which we received from videocon and then the service provided by the videocon to the customer which didn't fixed the customers problem.
Please contact us in case any queries or please reply ASAP.
The notice requires an action with in 15 days so please take immidiate actions.
Thanks,
Kamal
- 04-13-2011, 01:49 PM #2Unregistered Guest
Servicing of Refrigirator by service centre personnel Sir,
During September 1993, I have purchased one Videocon 165 ltrs Frost Free, Double Door refrigirator directly from
factory, VIDEOCON APPLICANCES LTD, 15 KM STONE, AURANGABAD-PAITHAN ROAD, VILLAGE CHITEGAON, DIST: AURANGABAD (INDIA). tHE SERIAL NUMBER OF THE REFRIGIRATOR IS 16772 WITH CODE NUMBER B15CH.
Now, the fan in the deep freezer is not functioning and thereby the items kept in the refrigirator are getting spoiled.
I contacted your service centre at KAKINADA, EAST GODAVARI DISTRICT, ANDHRA PRADESH on 09-04-2011 and they promised to send the technician immediately. They did not keep their promise and again on 11-04-2011 I contacted them again. I got the same reply that they will send the technician but to my dismay they could not keep up their promise and even till today till this time I have no information from them.
I request you to advise me whom to approach about this problem.
Please do the needful at the earliest.
Yours faithfully,
K V V SATYANARAYANA
- 05-08-2011, 11:42 PM #3Unregistered Guest
eco plus 235lts videocon refrigerator complaint well...i never evr thought that i will have to bother u people bt ur right now my last resort.i purchased videocon refrigerator(may be my biggest mistake shall we say) double door 235lts on 11/12/2009 in the name of my wife pooja sharma from pai electronics ltd banaswadi area,bangalore.within 6 months there was a problem of freezer getting excessively cold while the lower area completely hot.i complaint and the defect was taken care of.
to my surprise again i registered a complaint for the same defect 2weeks back(complaint no BAN2804110335) which was attended after repeated calls n i being charged rs.1850\- .even after that it stopped working the very next day and i called RUDE engineer again(who as if doin a favor to me) n reported the problem.again he came n replaced the same part n appollogized that he put the wrong part before.refrigerator ws kept off for full day as instructed by the engineer n ws switched on thereby next day n ws working fine.
phew!!i again has registered the complaint now(complaint noBAN0705110509) for the same thing.can u just tell me how many times do i have to call u people for the same problem with amateur technicians coming,charging AS PER COMPANY NORMS and doing work as road side hawkers?i am totally fed up n would like you to rectify it at the earliest or change the refrigerator immediately as its just a waste if it cant even do the basic job of cooling.
gaurav sharma
09740025444
gauravsharma0008@gmail.com
- 09-26-2011, 03:54 PM #4
Junior Member
- Join Date
- Sep 2011
- Posts
- 1
when will videocon company will replace compressor under warranty I am the user of videocon regrigerator Model No. D-280 DX which was purchased in the month of June 2007 from one authorized dealer of videocon from Bansals Sales Corp. CPO Road, Bhadaur House Ludhiana (Punjab). I am Central Govt. Employee and is currently posted at Delhi. On 16.09.2011, i made a complaint vide No. DEL-1609110583 in the custmor care center regarding non cooling on which your service engineer of videocon named Subhash attended and reports that the compressor of the refrigerator is not working and it should be replaced for which he asked Rs.800/- (Rs. eight hundred) in advance and after replacement Rs. 800/ to be paid as refrigerator is under warranty period. I paid Rs. 800/- in advance and he told that he will send to men to change the compresor in 2-3 days as they have shortage of compresors in Delhi. After 2-3 days no response was received from him for which i made several calls to him, but he always replied that he is not receiving the compresor from the company for my refrigerator.Repeatedly i made many calls to the customer care center of videocon, but in reply they are answering that urgent reminder is given to the service engineer but from service engineer no reply on urgent reminder is conveyed to me. Neither he communicate any assurance for replacement of the compresor. After lapse of 11days neither the refrigerator has been repaired nor any favourable response has been received from the customer care centre. The employees of the customer care center are making so many excuses for repairing the refrigerator. Further, till date the videocon refrigerator is out of order and no care has been provided by the engineers of videocon company.Now i feel that puchasing the videocon product is a blunder mistake and i will suggest every known person to me not to purchase any product of videocon.
- 10-29-2011, 10:12 PM #5Unregistered Guest
complain I ,Rustam Ali an user of Videocon refrigerator am totally upset and disappointed with service .the machine is not working for few months in this regard a complaint was made and we have been assured for the Replacement by the service provider but no approach has been made till today. a complaint was made on dated 29/09/2011 vide complaint no.kol 290911010105 . and a 2nd complaint made subsequently on dated 22/10/2011 vide complaint no.kol 2210110076. but in vain regardless of all these no step has been taken. now our holy festival ID-UL-ZOHA is on 07/11/2011.inconvenience seems untolerable.I hope the cordial support from ur end to Replace the machine ahead of the festival ID.my contact no 9331057663.
- 10-30-2011, 08:35 PM #6
Junior Member
- Join Date
- Oct 2011
- Posts
- 1
I ,Rustam Ali an user of Videocon refrigerator am totally upset and disappointed with service .the machine is not working for few months in this regard a complaint was made and we have been assured for the Replacement by the service provider but no approach has been made till today. a complaint was made on dated 29/09/2011 vide complaint no.kol 290911010105 . and a 2nd complaint made subsequently on dated 22/10/2011 vide complaint no.kol 2210110076. but in vain regardless of all these no step has been taken. now our holy festival ID-UL-ZOHA is on 07/11/2011.inconvenience seems untolerable.I hope the cordial support from ur end to Replace the machine ahead of the festival ID.my contact no 9331057663.
- 11-13-2011, 09:11 AM #7chauhan.kumar85@yahoo.in Guest
complaining about refrigerator sir, with reference no. VAP2431BH-RFB, bill no. 127 book no. 03 i have purchased a videocon refrigerataor, model no. 980910260148210925, from GRD electronics- unit of rohit electronics. A-100, north block, west vinod ngr, delhi-92. sir after few months of installation it has been creating problems as it is not cooling properly and giving electrical shock. it is creating alot of problem tous.
kindly look into the matter .
i hape you will take an immediate action.
brijesh
9250486962
9310479007
- 11-14-2011, 10:24 PM #806121980 Guest
- 11-16-2011, 09:30 PM #9Unregistered Guest
complain I ,Rustam Ali an user of Videocon refrigerator am totally upset and disappointed with service .the machine is not working for few months in this regard a complaint was made and we have been assured for the Replacement by the service provider but no approach has been made till today. a complaint was made on dated 29/09/2011 vide complaint no.kol 290911010105 . and a 2nd complaint made subsequently on dated 22/10/2011 vide complaint no.kol 2210110076. but in vain regardless of all these no step has been taken. now our holy festival ID-UL-ZOHA is on 07/11/2011.inconvenience seems untolerable.I hope the cordial support from ur end to Replace the machine ahead of the festival ID.my contact no 9331057663.
- 05-07-2012, 04:17 PM #10Unregistered Guest
Problem not fixed properly Dear sir,
I had got the service done ,in which the timer was changed , apparently the fridge is not working , the technician came and checked and confirmed the the timer (already changed by him is not working properly),since last one wk ,(9963460555)the call is not being answered.
Pl guide or instruct.
Mohit .
9949828205.
- 05-07-2012, 04:30 PM #11
Junior Member
- Join Date
- Nov 2011
- Posts
- 2
I Megha gupta want to register a complaint which i want to document about my refrigerator which i purchased. i think that i have been made fool with the product as it is not working. when i called the service operator from the third party, i was aghast to see that the parts of the refrigerator have been assembled from different different companies products.
The compressor is of LG electronics whereas the timer is of whilrlpool. This is what i have got after buying a company product. Please provide me with a solution for the same. The details of the dealer from where i have purchased are mentioned below.
Dealer- Tiger Electronics
Date of Purchase- 16th October 2009
Bill no- 1344
Model No- VAL233
Please help me on the same.
- 05-07-2012, 05:18 PM #12
Junior Member
- Join Date
- Nov 2011
- Posts
- 2
[QUOTE=meghaflower;222742]I Megha gupta want to register a complaint which i want to document about my refrigerator which i purchased. i think that i have been made fool with the product as it is not working. when i called the service operator from the third party, i was aghast to see that the parts of the refrigerator have been assembled from different different companies products.
The compressor is of LG electronics whereas the timer is of whilrlpool. This is what i have got after buying a company product. Please provide me with a solution for the same. The details of the dealer from where i have purchased are mentioned below.
Dealer- Tiger Electronics- kanpur
Date of Purchase- 16th October 2009
Bill no- 1344
Model No- VAL233
Please help me on the same and provide a solution as out of it i am facing a big problem. Please help and provide a solution of it.
- 05-25-2012, 12:01 PM #13Prasad H Kadam Guest
Dear Sir. please my Fridge Windos Rubber Remove Please Kindly
- 05-25-2012, 08:06 PM #14Unregistered Guest
Videocon fridge Sir,
with regards it is inform to, I have purchase a videocon fridge today, but after starting this fridge, right side body of fridge very worm, like a heater. I am very disturb. what i doing me ?
- 05-26-2012, 12:56 PM #15Unregistered Guest
complain we have bought refregereter videocon past one year ago. i complain at customer care and complain number GHA2405120356 one day before noone take action.please do something.
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