Videocon Refrigerator Complaint
This is a discussion on Videocon Refrigerator Complaint within the Fridge forums, part of the Electrical Appliances category; maine 08/04/2012 ko videocon refrigeator liya tha joki goyal telivison, Rama, ganj jhangirabad, bulandshahr ki TIN No..09267400180 Dt..04/12/1986 bill no...007 ...
- 06-14-2012, 06:10 PM #16Junior Member
- Join Date
- Jun 2012
videocon refrigeator k liye
maine 08/04/2012 ko videocon refrigeator liya tha joki goyal telivison, Rama, ganj jhangirabad, bulandshahr ki
model no..vee 183/2012
shop se kharida gya hai
videocon refrigeator ko jab maine gharpe lakar open kiya tha to vo chala hi nhi tha maine kafi time coustemer care ko bhi call kiya hai par use koi bhi shi roop se theek nhi karke gya hai
isliye plz.. aap mujhe videocon refrigeator se chutkara dilvane ka kast kare
- 06-23-2012, 12:15 PM #17pravesh yadav vill.patt Guest
refrigerrator repearing k samband me
mera refrigerrator 2month se kharab pada huaa hai koi bhi ise repear karne nahi aaya maine teen bar complaint ki lekin koi yaha dekhane nahi aaya
ye dixit elec. bharathana etawha se liya gaya tha
my contect 9005672228
- 06-27-2012, 03:56 PM #18Unregistered Guest
Hbjjh,gjbhjb oij io o ko0 ki8 ujklouju7h oi j u8i9j oloi jujuyhby7
- 06-27-2012, 04:06 PM #19Unregistered Guest
Dear sir, my new refrigerator is not working properly, there is no cooling in my refrigerator. Our freeze is in the name of sonpal (mob-9639365368)
- 06-27-2012, 06:43 PM #20NILIMA SHARMA Guest
Unnecessarily deducted my balance
I don't want any type of messages, call, caller tons , jokes, cricket score etc.
My number is............8268826791.
When you read regard, so plz reply to me urgent............................
- 07-03-2012, 04:19 PM #21Junior Member
- Join Date
- Jul 2012
I had purchase a new refrigerator on 7th November, 2011. The machine is not cooling the water although freezer is working normally. On complaint, the mechanic has visited our house four times. We have followed the instructions of the mechanic but the problem still exists with the result that we are feeling great hardship for want of cool water in this season of scorching heat. It will be appreciated if an expert engineer is again deputed to get it repaired with out further delay.
- 07-03-2012, 06:54 PM #22Unregistered Guest
Videocon refrigerator service centre complaint
this is in regards to complaint number GHA2806120700 lodged on 28th jun2012 with customer care for compressor problem,next day their representative(SONU PAL) visited and acknowledged that compressor is faulty and since its under warranty same will be replaced in next 24 hours,next day i.e 29 jun i received sms frm their service centre that engineer will be visiting to resolve i tried calling that person many times but call was not answered nor sms was responded to,i called the person who visited earlier he gave me the no of their supervisor Rahul SHARMA ,who according to me is the most unprofessional person and in a habit to say will check and call back and never calls back, was un aware of the situation , after repeated follow up he told me that engineer has met an accident (which later engineer confirmed that nothing as such had happened) so will send someone next day i.e 30 june, and as expected no one turned up on 30 th either, i again called rahul sharma on 1 july ,he was totally unaware of the things and said will check,so i called up engineer whose number i had recived on sms he told me that my complaint has been assigned to a different engineer so i should check with him, when i called that person JUNAID he promised he will be visiting on 2 july which never happened again, so next day on 3 july i kept on calling him after few hours he answered and said will be reaching in fifteen mins (at 2 pm on 3 july) but no one turned up since 6 pm so i called him back and he ssaid he hasnt received compresor so couldnt come and will be on leave on 4 july so now will be coming after 2 days,i called up rahul again who didnt bothered to answer my fone so i rang up customer care who after repeating their hard learnt lines of consoling shared a number of service centre Head DILIP ,i called him up and he upfront denied any help and asked me to get in touch with Rahul and said if he cant help then he cant do anything
now i reuqest intervention of concerned to sort my issue and highlight this to senior management of videocon so that employees like these should not put on stake reputation of such an esteemed organisation
my contact details can be tracked from complain id
- 07-13-2012, 10:56 AM #23sktandon Guest
double door fridge purchased in the month of Sept,11 now water leaking from door.
- 07-13-2012, 09:10 PM #24Junior Member
- Join Date
- Jul 2012
No service for a center of the city-Complaint no : BAN1007120019 and BAN1307150446
I registered a call for repairing a refrigerator on 10th July 2012. Till now no one has turned for repair.
Many calls have been made to the Customer service,the response is so poor that before answering they were disconnecting the call.
I never thought that this can happen with VIDEOCON.
Finally when I called today, there was a surprise from the other side saying that the issue has been closed!!!
Even when no one visited here. Also I received a new call no : BAN1307150446
Is this the level of service you are providing to your customers??
Hope you will take it seriously and resolve it tomorrow, else I will have to take it to the
consumer court for delay in service and also for cheating us by updating the status as completed in your system.
- 08-10-2012, 10:07 PM #25Unregistered Guest
Complaint against VEDIOCON Refrigerator
I purchased Videocon Refrigerator 193L on May 16, 2009. This is to inform you that it is still in its WARRANTY PERIOD. It is a single door refrigerator purchased from VIDEOCON Exclusive 3, Sanjay Gandhi Market, BMC Chowk Jalandhar. It is since that time that it is not providing proper cooling. We made a complaint after 2 years (Dated Aug 1'2011) at your SERVICE CENTER. The sent a technician (Named as Mr. Raj Kumar) on Aug 3'2011. He charged us Rs. 1000 and changed the compressor. But that was all temporary because the cooling also stopped after 2-3 days. I again made a complaint as it was my right. But there was no action taken against this.
After 9 months (Dated May 5'2012) I again made a complaint. Your technician (Named Lakhwinder Singh) came to held us on May 9'12. Once again he charged Rs. 1,000 and changed our compressor. But on the same evening, the cooling became improper as it did earlier. I made a call to the same person (Mr. Lakhwinder). The following day, another technician Mr. Jasbir Singh came to check and he solved the problem.
But again two months later, the matter turned worse and then worser. I again made a complaint to your SERVICE CENTER. Your technician Mr. Jasbir Singh approached us and once again he changed the compressor. He demanded for Rs. 1,400. A week later, the cooling again stopped. But very sorry to say, your service center always kept on closing and ignoring my complaint.
The last complaint number provided to me (On 3/8/2012) was as follows:
I always made a complaint to the mobile number 09463482372 (Punjab)
With all due respect, I would say that your VIDEOCON TEAM is not working properly. I'd like to question, "Why are we suffering once taken your product." I would request you to kindly take an action IMMEDIATELY for the same. I would also request you to change my product since it is still in the trial period.
Neelam Sharma (email@example.com)
- 08-23-2012, 11:24 AM #26Junior Member
- Join Date
- Aug 2012
Fridge is not working
Maine 1-11-2007 ko Videocon fastfree fridge RED, Model no.-REFD240, Serial no.-980907260126501664, Sanjay Electronics SEHORE(M.P.) se purchase kiya tha.Compressure kam nahi kar raha hai & abhi warranti period me hai .So Pls cheque the my fridge as soon as possible.Thank u very much.
- 08-29-2012, 01:09 PM #firstname.lastname@example.org Guest
Complaint not attended
On 27-08-2012 i had lodged a complaint regarding my fridge door not closing my complain no is tha2708120252 but its still not attended i contacted their engineer mr shirodkar but he informed me that he has not recd my call from the co itself so is this the service what videocon co provides i would recomend people not to buy their products.
- 09-20-2012, 06:43 PM #28Unregistered Guest
About mini fridge - complaint redressal
I HAD PURCHASED ONE MINI FRIDGE FROM A LOCAL DEALER IN JULY 2012 . ON 11TH SEPT i NOTICED THAT THERE IS NO COOLING EFFECT IN THE FRIDGE. ON 14TH SEPT I MADE A COMPLAINT THROUGH TOLL FREE NUMBER. 0N 14TH THE COMPLAINT WAS ATTENDED AND IT WAS INFORMED THAT THE POWER SUPPLY WAS NOT REGULAR . THE ATTENDING PERSON ASSURED ME THAT NOW THE FRIDGE WILL FUNCTION NORMALLY . ON 17TH I MADE THE FRIDGE OPERATIONAL BECAUSE I HAD LEFT THE STATION ON 15TH IT SELF. IN THE EVENING I NOTICED THAT THE FRIDGE IS IN SAME POSITION AS IT WAS BEFORE MAKING 1ST COMPLAINT. I AGAIN CONTACTED OVER TOLL FREE NUMBER AND I WAS TOLD THAT YOUR COMPLAINT IS BEING RE OPENED AND THE REQUIRED SERVICES WILL BE PROVIDED VERY SO0N. ON 18TH EVENING I RECEIVED A MESSAGE OVER MOBILE THAT YOUR COMPLAINT IS CLOSED. ON 19TH MORNING I AGAIN MADE A COMPLAINT AND I WAS TOLD THAT THE COMPLAINT IS BEING REOPENED BUT TO MY UTTER SURPRISE I RECEIVED THE SAME MESSAGE THAT YOUR COMPLAINT IS CLOSED AND IF YOU ARE NOT SATISFIED PL SEND SMS TO SVC-CFB-N ON 9211728660 SO I SEND THE MESSAGE. BUT THE SAME STORY WAS REPEATED . EVEN TO DAY I HAVE REPEATED THE SAME MANY TIMES. I AM UNABLE TO UNDERSTAND
- 09-27-2012, 12:54 PM #29shivamchauhan3 Guest
Videocon refrigerator compresser damage
SIR I HAVE VIDEOCON FRIDGE MODEL NO. IS S-193 DLX (red) and S.R.NUMBER IS 9248746 SIR I AM ALSO COMPLAINED TO VIDEOCON FOR FRIDGE BUT IT CANNOT CHANGE COMPRESSER FRIDGE COMPRESSER IS DAMAGE ITS GIVE ME FIVE YEAR WAARANTY AND MY FRIDGE PURCHASE DATE IS 30/04/09 MY NAME IS PRADEEP KUMAR I AM FROM SAHARANPUR (U.P) COMPANY EMPLOYEE ONE TO CHECK AND THE COMPRESSER WAS DAMAGE AND THE NEXT TIME WHEN CALL FOR CHANGE COMPRESSER HE SAID THAT COMPANY WAS GIVING COMPRESSER I DONOT HAVE SO WAIT 2DAYS I WAIT AGAIN WHEN I CALL HE SAID THAT AGAIN WAIT FOR 2DAYS THAT TIME IALSO WAIT THEN I CALL ANOTHER TIME WAIT SIR WHEN COMPRESSER COME I CALL YOU BUT NO CALL COME FROM THAT SIDE SO WHAT CAN I DO SIR PLEASE HELP ME WITHOUT COMPRESSER FRIDGE NOT WORKING THIS PROMBLEM ARE COMING FROM 2 WEEK I COMPLAINT TO COMPANY 1 WEEK 3DAYS AGO BUT IT CAN NOT ANY KIND OF RESPONSE TO ME MY MOBILE NUMBER IS 8439074322 8791781325
- 10-16-2012, 10:15 AM #30Unregistered Guest
Refrigerator is not working properly..
I have purchased refrigerator in April 2012 from Solapur but recently it got some problem.
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