Dear Sir,
I had Purchase new VolksWagan Polo Car, and when I was cleaning my car from inside 3 of AC wind broke and I had given my car for servicing and at that time I have mention regarding same, and supervisor promised me he will replace and he has taken photos also, and he told me to write Volkswagan also, and I had send a mail, on 3 march 2011,
Then I have received a mail from Volk Wagan here I am attaching you all mail copy, I have also called them many times, only I use to get, promised that they will resolve my problem, also I would like mention that when I went to get my car from service I found one more AC wind was broken I shown to supervisor he told me that he has made the complaint and he will replace all four in one time waiting reply from Volkswagan,
Now I have received a mail after almost 9 month that they are not giving warranty on plastic material.
Please help me to sue them.

Thanking you
From: customer.care@volkswagen.co.in
Date: 3 Aug 2011 18:03:09 +0530
To: <DRALEEMSIDDIQUI@GMAIL.COM>
Subject: System generated Acknowledgement email

Date: 08/03/2011

Concern No: VWG4759

Veh Regn No: MH01AR8328

Name of Customer: Mr/Ms. Dr. Aleem Siddiqui

Dealer Name: Shaman Cars Pvt. Ltd. Dealer Location: Mumbai

Kind Attn…..

Dear Mr/ Ms. Dr. Aleem Siddiqui

Greetings from Volkswagen passenger cars!

We acknowledge the receipt of your concern to us and have noted the contents of the same.

We wish to inform you that we have forwarded your concerns to our dealer M/s Shaman Cars Pvt. Ltd.(Mumbai) and have advised them to attend to the concerns. Please be assured you that your concerns will be resolved under our supervision and as per Volkswagen standards.

If you need any further assistance, kindly feel free to call "Volkswagen India Assistance 24x7. Anytime. Anywhere" on toll free 1800 102 0909 / 1800 209 0909 OR write to us at customer.care@volkswagen.co.in.



We thank you for choosing Volkswagen and assure you our best services always.

Best regards,

Customer Care

After sales

Volkswagen Passenger Cars India


From: draleemsiddiqui@gmail.com
Date: Tue, 23 Aug 2011 04:19:47 +0000
To: <customer.care@volkswagen.co.in>
ReplyTo: draleemsiddiqui@gmail.com
Subject: Concern No: VWG4759Veh Regn No: MH01AR8328

Dear Sir,
You have send me a mail regarding my concern of AC Blower problem that the Shaman Motors will contact me, I regret to inform you that I visited there workshop and they told me they don't have any intimation regarding my car from Wolkvagan again they created my Job Card And told me they r going to inform me, I called several times same answer I have not received. Anything from Wolkvagon tell me what to do.
Sent from my BlackBerry® smartphone
Dear Mr. Aleem Siddiqui,

Greetings from Volkswagen Downtown Mumbai!

Thank you very much for your patronage towards Volkswagen and its products.

At the outset we sincerely regret the inconvenience caused to you.

This has reference to your Vehicle Polo bearing Registration No.MH01AR8328.

We wish to inform your good self that the concern mentioned in your feedback was attended at our dealership M/s Volkswagen Downtown Mumbai on dated July 30, 2011 as per the standards of Volkswagen referring to Warranty Terms & Conditions. We also assure you that all the jobs have been attended as per the procedures & guidelines of Volkswagen.

Moreover, we would also like to confirm your good self that broken items are not considered under warranty .This is for your information.

Hope above explanation will clear your doubts on warranty terms and conditions.

We once again regret for the inconvenienced caused to you.

In case of any further clarifications in future, please feel free to contact the undersigned on +022-66544444.

Thanking you & assuring you of our best services at all times.

Thanks & Regards,
Vrushali S.
Customer Relations Executive
Volkswagen Downtown Mumbai

See I am not complaining regarding broken items, I have complain regarding inferior quality plastic use for making AC air wind director, byVolkswagen, second thing I had complain in the month of march 2011, and after one year u realised to write me. Thank you for writing me, see I am not owning car first time i have never face problem like i am facing after owning of Volks Wagan, second thing one of is broken AC wind director was broken at your showroom when I have given for servicing during cleaning and you superior had excepted that time and he promised me that he will try to replace it. I am not stupid will brock all 4 at the time.
Madam you should tell the company to resolve my problem otherwise I will go to consumer court.


Thanking you