I am in an extremely tight corner. I bought an i10 Asta with Automatic Transmission from Devbhoomi Sales Roorkee ( Hyundai - Roorkee showroom). I was assured a mileage of <15 KM/L ( KPL). I bought it on Jan 5, 2009 and was enjoying driving the car till one day I realised the mileage was just around 5.5 KPL. I complained to Hyundai Roorkee and they rectified it to 15.5 KPL approx. After some days it went back again to 6+ KPL . They rectified it again. I warned them I will not comply for a repair the third time. Now it has again gone down to 6.25 KPL. I do not want this car anymore . It has just run around 2000 KM. I want that they should refund my entire amount, pay for all petrol losses and give a good compensation for all the heart aches. Now they are not even replying to my mails from Customer Care - Hundai. See my latest email exchanges with them below :

Further to my message below, the correction was done by Hyundai - Roorkee and the mileage was nearly 16 , maybe a week ago.

Let me now give you very recent data :

June 25, 2009 : Car ran 129.6 KM and 20.91 liters petrol was filled till OVERFLOW

June 26, 2009 ( today ) : Car ran 18.2 KM and 3.78 liters petrol was filled till OVERFLOW.

I have informed Anuj Garg and Nadeem of your Hyundai Roorkee over phone.

I am sure there is a design problem. I have been driving Wagon R and then Innova G3 and then Innova V right from 2003 till date. So you need not doubt my driving skills.

Neither you are replying to my mails. Please see my proposals 2a and 3a below again and reply to me ASAP.

By not replying officially, you are running away from the situation.

I will wait for further 24 hours for your reply and then start my action plan in the matter.

Best wishes,

Deepak Jariwala

-------- Original Message --------
Subject: Re: FW: Car 130 KM
Date: Mon, 15 Jun 2009 16:06:30 +0530
From: Deepak Jariwala <jariwalad@sd-star.com>
To: Ahmad <ahmad@hmil.net>, CR <cr@hmil.net>
References: <HMIMBX01k8cobC32qU4000427d8@HMIMBX01.hmindia.ne t>


I asked you twice to reply to me about your findings and there has been no reply from Ahmad.

Like I said my I10 Asta Auto is not used extensively since we have an Innova for long distances.

Let me give you some recent data :

1. June 14 : Car had run 236 KM from full tank. It took 37.33 liters of Power Petrol to fill it up to full tank again.
2. June 15 today : Car was run 106 KM ( Roorkee to Saharanpur and back) from above full tank. It took 14.79 liters of Power Petrol to fill up again to full tank.

I have just informed local Hyundai Showroom at Roorkee over phone of these findings yesterday and again today. Spoken to Anuj , the service manager. He has agreed to pick up my car tomorrow June 16th, 2009.

I cannot keep on wasting money on the fuel and my time on keeping tabs of the mileage.

I have a few proposals:

1a. Hyundai - Roorkee would once again do the settings and bring my mileage back to 15 or 16 KM/liter. This will be the last time I will send the car to the Showroom for a reset or whatever they do. If that does not work then you decide on which proposal 2a or 3a below is good for you and for me.
2a. Hyundai Company takes back this car and returns my money and the money wasted on fuel lost. If you return my money, I will not give out this information in the Automotive/ Automobile media and stay quiet about it. I can make a written agreement.
3a. Hyundai takes this car back to their Factory. Does the needful and send the re-done car to me. In the meanwhile, Hyundai will have to give me atleast a small car ( in good condition with decent mileage) for my use till my car is taken away.

I am willing to jump to proposal 2a or 3a immediately. You decide.

Please do not ignore my complaint and give me a reasonable , satisfactory response.

Best wishes,

Deepak Jariwala
Regional Manager (SE Asia)
Spectral Dynamics, Inc. - USA

Ahmad wrote:
>
> Please send us your car regn. no. and VIN / chassis no. to look into this matter.f
>
>
>
> Regards,
>
> From: Deepak Jariwala [mailto:jariwalad@sd-star.com]
> Sent: Tuesday, May 19, 2009 11:11 AM
> To: Ahmad
> Subject: Re: FW: Car 130 KM
>
>
>
> Yes, but it surely should not be 5.25 KM/Liter.
>
> This is what I was driving at till I realised that the car is drinking petrol like a fish would do to water.
>
> And then your Roorkee Center ( Anuj Garg: great manager, very efficient ) brought it to 15.5 Km/Liter.
>
> Who will bear the expenses of all the money lost ? I never used to check the mileage assuming HYUNDAI brand as excellent.
>
> Deepak Jariwala
>
> Ahmad wrote:
>
> Dear Sir,
>
>
>
> Mileage of the car depends on the various factors, such as road condition, traffic condition, driving habits,
>
> pattern of gear shifting & quality of fuel etc. since the mentioned factors vary, it would hard to specify any
>
> standard mileage of the car.
>
>
>
> Please do not have any apprehension regarding the same.
>
>
>
> For your ready reference, we are hereby enclosing few simple tips on fuel consumption.
>
>
>
>
>
>
> If you want to keep your car for as long as possible and want it to look and run great, here are a few do-it-yourself maintenance tips from Hyundai :
>
>
> * Inflation of tyres: Ensure that the tyres are inflated at correct pressure (30 psi). Under-inflation can add upto 10 percent extra fuel bill.
>
> * *The top gear: Maximise the use of the top gear at speeds of 40 to 45 km/h for better fuel economy. Fifth over drive gear increases fuel efficiency by 20 to 25 percent as compared to third gear driving
>
> * Gear changes, acceleration and braking: avoid frequent gear changes, acceleration and braking through planned driving by looking ahead and judging the speed of other vehicles and timing of traffic lights, etc.
>
> * Idle engine: While waiting for someone, do not keep the engine on. Three minutes of idling is one kilometre lost! Do not keep the engine idling for more than two minutes while waiting for someone, loading, unloading or while waiting at traffic light signals.
>
> * Use the car AC only when it is essential: Air conditioners consume about 20 to 25 percent of the total fuel consumed.
>
> * *Do not ride the clutch pedals: This causes slippage resulting in more fuel consumption and damage to the clutch parts.
>
> * Servicing: Regular servicing of your car saves fuel consumption. It is necessary for improved performance.
>
> * Fuel additives may be used to protect your engine against inconsistent and adulterated petrol.
>
>
>
> Regards,
>
> CR Team
>
>
>
> From: Deepak Jariwala [mailto:jariwalad@sd-star.com]
> Sent: Saturday, May 16, 2009 12:56 PM
> To: CR
> Subject: Re: Car 130 KM
>
> I have purchased a Huundai , I10 , Asta, Automatic Transmission on Jan 5, 2009.
>
> Please tell me what mileage this car should give.
>
> Please treat matter urgent.
>
> Deepak Jariwala
> 09897023772
> Roorkee
>
> CR wrote:
>
> Dear Customer,
> This has reference to your mail regarding your Hyundai vehicle.
> Please note that we are in receipt of your e-mail, we shall be advising our concerned Regional Office to coordinate with our dealer to arrange for necessary action to address your concern. You shall be hearing from our Dealer / Area Office within 3 working days. Please bear with us till such time.
>
> In case you are not contacted within 3 working days, you may contact our Regional Offices from Monday to Friday between 8 am till 6 pm at:-
>
> HMIL North Regional Office Service Support Ms. Neetu 0172-6605000
> Sales Support Ms. Harpreet 0172-6605029
> HMIL South Regional Office Service Support Ms. Latha 044-42204623
> Sales Support Mr. Sivakumar 044-42204674
> HMIL Central Regional Office Service Support Ms. Jayshree 011-66241100
> Sales Support Ms.Aparna 011-66241100
> HMIL West Regional Office Service Support Mr. Swapna 022-40969028
> Sales Support Ms. Juanita 022-40969035
> HMIL East Regional Office Service Support Mr. Chaitanya 033-40060047
> Sales Support Ms. Subhadra 033-40060047
> For any queries/complaints on product and service you may also reach us at our 24X7 Customer Care Toll Free Number: 1800-11-4645 (From MTNL/BSNL) or 9873564645 from others.
>
>
> Thanking you and assuring you of our best possible services at all times.
> Regards.
> Customer Relations
> Hyundai Motor India Ltd.
>