Respected Sir/Madam,
This is to bring to your kind notice that the Dominos branch in R.T.Nagar, Bangalore-32 had taken my order for a home delivery on the 19th of October,11. at about 1:37p:m and i had ordered for a medium sized farmhouse pizza and a veg pasta in white sauce. My bill as told amounted to Rs.358/- i kept on waiting for my order and at about 2:45 p:m i called them to enquire about my order, i got an answer from the desk that my order has not been punched at their end and hence not delivered. They were rude over the phone and when i argued that even after tellin me the billed amount they havnt reached me, they told me that they would take another 15 minutes and i have to pay tje full amount.
Please help me in order to understand whether you people stand by your policy and promise as to deliver in the next30minutes of placing the order or not. I want a clear explanation as to what was my flaw in asking for my home delivery on time. Your people ask me if i got a confirmation call from the call centre. I am not supposed to guide you to call me and punch the orders on the part of your staff.
I want you take appropriate action against your staff and get me the right to question on being wrong.

Thanking you.
Nidhi shyamsundar

Hello,

I'm in Bangalore and this complaint is regarding an order I placed with a leading pizza delivery joint.

Yesterday, on 28/Nov/2011, I had ordered 1 medium Gourmet pizza, 1 veg italiano pasta, 2 nutty choco lava cakes from Dominos online (order no. 77). This order was completed through the CV Raman Nagar branch. To my surprise, the pasta that was delivered was a non-veg pasta (with a veg sticker). I'm religiously vegetarian and they made me eat pieces of chicken. I called them up and was shocked to see the casual approach of the branch authorities. They just wanted to get rid of this case, they immediately offered to return my money. I told them I don't want money. Then the District Manager called me and said that he will offer me some more discount coupons and good deals for future purchases. I told him I don't want money or discount coupons, I want an apology in all leading newspapers of India, to which they directly refused. I asked them why they don't have separate kitchens for veg and non-veg food, to which the branch manager replied that the kitchens are different, but the sticking department is same and its there mistake that they applied a vegetarian sticker on a non-veg box. Then I asked him why the sticking departments are not different for veg and non-veg food, to which he did not have any answer.

Me and my wife are religiously vegetarian and this has caused a great deal of dilemma to us. I still have the pasta box with me which I've kept in my refrigerator (which again is a pain for me as I'm religiously vegetarian). I've a temple at home and am in great pain to keep that box in my house. But still I've kept that box because I want to teach them a lesson.

Please help me with this.

Thanks,
Regards,
Mr. Ankit Arora and Mrs. Venu Arora

Dear Sir / madam
I would like you to look into the matter. Late last year Dominos opened a website namely its meant for customers who order pizzas regularly , at this point I would like to add that I have been ordering dominos pizzas for around 400 rs each week for over a year , at my office and at my work
When Dominos launched the website they gave me an option to redeem my 12000 points way back in december.......
I was supposed to recieve coupons worth excess of 6000Rs but they have shut down the website
Neither the customer complain seems to know what happened to those coupons also the website is down and no one can seem to go to the website
I urge you to look into the matter as NO one seems to know what going on in this case
you can revert back to me on abhishek.sharma@programmer.net or call me on 9819004066
Regards
Abhishek

Dear Sir/Madam,

I had just placed an order and make payment through internet banking, but as i called their dominos outlet than they tell me that the order is not placed, but the payment of Rs 440.50 is deducted from my bank account.

Please do the needful.

Thanks & Regards

Raman Aghi
ramanaghi@gmail.com
8800157256

me sohan girdhar is regular customr of dominos.
today i ordered Gourmet cheese burst order no. 410 dated 13.05.12, sector 12, Karnal(haryana)
there was very less cheese. it was from no where cheese burst. n toppings too were nominal..
i m not at all satisfied today.