Originally Posted by Unregistered

Hi,

I opened a tax saver FD in HDFC Bank on 3rd June 2010. I requested for the original receipt through phonebanking and they sent me the receipt. But it doesnt have any word saying that its a tax saver plan. So, I contacted the nearest branch and came to known that it was the duplicate receipt. They advised me to go to the FD holding branch and so i went to MGROAD Bangalore Branch on 11th Jan 2011. It all happened when i was trying to submit my investment proof to IT dept. The representative asked me to wait and so i was waiting there for 2 hours. But they are not at all giving my proof. I escalated the issue to the operations manager and she advised the representative to give it immediately. After half an hour, I came to know that they lost my original receipt. I got irritated and left the branch. So i am unable to submit the proof and so i have to pay the tax for the FD principal amount also. The purpose of the FD is not fulfilled.

What a irresponsible customer service. Can anyone give me some contacts to escalate this issue to the higher officials. I am very much depressed with their service.

Thanks,
Prabhu Sekar.
9742442501.

Dear Mr Sekar,

We understand your frustration and apologize for all the inconvenience caused due to this matter. We would like to investigate the matter further. We request you to write to talktous@hdfcbank.com with your fixed deposit number, account number, contact details along with the reference ID TTU00255913012011. A bank representative will get in touch with you as soon as we receive this information and help you with your receipt.

Regards, Customer Assistance, HDFC Bank

Originally Posted by Unregistered

Hi,

I opened a tax saver FD in HDFC Bank on 3rd June 2010. I requested for the original receipt through phonebanking and they sent me the receipt. But it doesnt have any word saying that its a tax saver plan. So, I contacted the nearest branch and came to known that it was the duplicate receipt. They advised me to go to the FD holding branch and so i went to MGROAD Bangalore Branch on 11th Jan 2011. It all happened when i was trying to submit my investment proof to IT dept. The representative asked me to wait and so i was waiting there for 2 hours. But they are not at all giving my proof. I escalated the issue to the operations manager and she advised the representative to give it immediately. After half an hour, I came to know that they lost my original receipt. I got irritated and left the branch. So i am unable to submit the proof and so i have to pay the tax for the FD principal amount also. The purpose of the FD is not fulfilled.

What a irresponsible customer service. Can anyone give me some contacts to escalate this issue to the higher officials. I am very much depressed with their service.

Thanks,
Prabhu Sekar.
9742442501.

Dear customer,

Trust your issue has been resolved satisfactorily. Should you face any issues in the future, we request you to contact us through our designated customer service channels such as our phonebanking service or the contact form on our website.

Regards, Customer Assistance, HDFC Bank

Originally Posted by Unregistered

Hi,

I opened a tax saver FD in HDFC Bank on 3rd June 2010. I requested for the original receipt through phonebanking and they sent me the receipt. But it doesnt have any word saying that its a tax saver plan. So, I contacted the nearest branch and came to known that it was the duplicate receipt. They advised me to go to the FD holding branch and so i went to MGROAD Bangalore Branch on 11th Jan 2011. It all happened when i was trying to submit my investment proof to IT dept. The representative asked me to wait and so i was waiting there for 2 hours. But they are not at all giving my proof. I escalated the issue to the operations manager and she advised the representative to give it immediately. After half an hour, I came to know that they lost my original receipt. I got irritated and left the branch. So i am unable to submit the proof and so i have to pay the tax for the FD principal amount also. The purpose of the FD is not fulfilled.

What a irresponsible customer service. Can anyone give me some contacts to escalate this issue to the higher officials. I am very much depressed with their service.

Thanks,
Prabhu Sekar.
9742442501.

Dear customer,

Just a reminder that we still haven’t heard from you. Request you to write to us at talktous@hdfcbank.com with your fixed deposit number, account number, contact details along with the reference id TTU00255913012011, so we may help resolve this matter at the earliest.

Regards, Customer Assistance, HDFC Bank