Consumer Court - Broadband http://www.consumercourt.in/ Discuss about Broadband services in INDIA, Broadband Reviews, Tariff Plans, Suggestion, Complaints and their Solutions. en Thu, 23 May 2013 05:42:48 GMT vBulletin 60 http://www.consumercourt.in/images/styles/OfficeSpace/misc/rss.png Consumer Court - Broadband http://www.consumercourt.in/ Wrong billing.Continuous complaints but no follow ups from company,exhibiting adamancy http://www.consumercourt.in/broadband/128125-wrong-billing-continuous-complaints-but-no-follow-ups-company-exhibiting-adamancy.html Wed, 22 May 2013 13:56:35 GMT I am Dhruv Oberoi, A reliance net connect customer, this complaint on this forum is to strictly notify to reliance corporation against their adamant... I am Dhruv Oberoi, A reliance net connect customer, this complaint on this forum is to strictly notify to reliance corporation against their adamant and tyranny treatement towards their customer, this case, me.

Since January 2013, I have been continuously billed over chargely.While talking to their customeragent,they say,these charges are right and correct,no complaint is been listened since 5 months,after being regularly phone calls from my end.

Their tools for customer care are their phone number. their website reliannetconnect.com and myservices.relianceada.com, i had visited and dropped compalint on all these sites, but their is no response,if there is, its not satisfactory.

I had sent an elaborated mail on 3rd may 2013 & 4th may.but there is no response till date, I am attaching a receipt of it. i am experiencing multiple problems, first wrong charges,2ndly,no data usage updation on any of these sites,also no support from their customer retention team( as they had approached me twice,since i presented closure request) a represetnative from delhi had called me, his name is RAVIfrom customer retention team, he gave his colleague number, and asked me to call,whenever required, since then I had called him 200 hundred times,but he is absconding,number is 8882837586, 01130599415.

he irritated me upto the fullest, being a working professional, i cannot give my entire life to these absurd people who doesnt knows abcd of effective service.

Also. since months my usage are not being updated,which prevents me to plan my usage.even after complaining, there is no action taken.

Currently my service is disconnected and no representativer had came in touch yet.Please act appropriately, this is first and last time i am taking pain to write so long,if you cant give me proper service, then i would not think a minute to throw your device out of my home and switch to other provider.there are many like you to trouble people.

Please find the receipt of my mail, mailed to your customer care twice. and revert asap.


To,
Customer Care
Reliance Corporation


I am Netconnect Customer, My Name is Dhruv Oberoi, MSDIN ID 9310461104, Alternate Contact No. 9890693673


Ushering, Unsolved Issues



  • Since the day I purchased your connection, I made my profile on website myservices.relianceada.com, I never ever able to see my usages.neither in my billing column nor in my profile, instead the ownership shown is off earlier customer. While talking to your representative, I have been learned that usages on my profile & reliancenetconnect.in are not updated, which is totally a failure of your services, I have always taken a reference of these two modes only.Also I had recently changed my plan to 5gb day & 5gb night, even this plan details have not been updated yet..and i am not able to see my usage details and hence plan ahead




  • Secondly, Till dec last year,my plan was unlimited one, but later i changed it with help of retention team, to 3gb day & 10 gb night, and there the problem started to pinch me..Since January, I am receiving inflated bills of high usage.Which I have complained, but got a response that charges are correct.I observed,even when i connect my dongle for 5 mins, and use 5mb, and then reconnect I get any updated usage of 5 mb, immediately on reliance net connect website,which opens automatically when connection is established...keeping this in reference, as your prompt feature, its is not possible even to receive inflated bills month after month, since i plan my usage accordingly, for eg. in jan-feb cycle, my day usage reflecting on netconnect website was in between 2700-2800mb on last billing date , when my plan was 3gb,10gb, but when i received my bill, it mentioned, 3300 mb, i dnt know how the difference of around 600 mb occurred....and this occurred in feb-march cycle, where i have been charged 430 mb extra..whereas my usage was 2800mb on last billing date and march-april, 350 mb, where my usage shown was 2900mb...




  • In between all these hiatus and realm of unjust and irritation, I inquired lot many times with your representatives at mumbai, but they have told me that charges are right,right,right,,i asked same question to them and even asking to you to, is your system is correct, furnishing above information, your loopholes are clearly reflected, you two websites which are made to check usages, i been a reference for customers,is also a part of your system. then what is to be trusted and believed????




  • My querries and problems have never been resolved, Instead i have been troubles by forcing to pay my bills, feb-march bill was 1256, and due date was nearing, and my bill was under scrutiny, and i haven't cleared all the money, since my bill was not acceptable, and i ma not willing to pay i fully, so without informing me, my connection got disconnected, is it a tyranny or what, bullshitting with customers, are we slave of yours????????




  • Infuriated and dejected by this service of yours, i have asked to close my number and releive me, then a delhi retention team associate had called me..his name is Ravi..(In March)he told he will offer me a waiver of 500,(In march-april bill) please dont leave usyour number will not be closed and i am averting your request of closure,...also he gave me his colleague number...and asked me to reach him anytime if i wish to change my plan, ( since i asked him to tell some plans), after that day, his number was never picked and my messages were never answered also the waiver of 500 was never given, he bluffed me, taken me into loop, made me to pay 1200 rs...totally unreasonable ,also he disconnected my connection, also charged me late fees too...excellently done...this cheat of yours...will definitely be escalated to CONSUMER FORUM, on 17th of april, i complaint on customer care about him,and next day i received a call, where he again promised to waive by 500 rs also he changed my plan to 5gb day 5gb night, on mutual aggrement..but i haven't received any waiver




  • this month bill i.e april-may had generated and again i received an escalated bill of 174 rs. which on these terms is totally unacceptable, since my connection has been closed twice without informing me...and i should not bear this..it was a fault from your side since beginning, and i will not bear this, until now i was only having a vocal discussion with ur customer care people, but this is first time i am writing in mail..my all extra payment should be waived off, this month 0n 6th is my due date, i am not going to pay a single penny until my complaint is been resolve....and if i again receive an unprofessional irresponsible reply from your end then for sure, this mail will be shared with CONSUMER FORUM,

Kindly, study my complete data from january, and revert with a solution......................





 ]]> Broadband Dhruv8660 http://www.consumercourt.in/broadband/128125-wrong-billing-continuous-complaints-but-no-follow-ups-company-exhibiting-adamancy.html Airtel Broadband Harrasment http://www.consumercourt.in/broadband/128124-airtel-broadband-harrasment.html Wed, 22 May 2013 13:30:10 GMT Dear Honorable Consumer Court, This is to complaint against Bharthi Airtel Broadband services application number : CH1356213 Even after... Dear Honorable Consumer Court,

This is to complaint against Bharthi Airtel Broadband services application number : CH1356213

Even after promising that they will install the broadband in 3 days time. They didn't do it and moreover didn't inform.

When I asked for cancellation they put me on hold for 45 minutes just to take the cancellation.

Please take the relevant action and ask them to serve the customers properly.

Thanks and regards,
Sandeep ]]> Broadband Unregistered http://www.consumercourt.in/broadband/128124-airtel-broadband-harrasment.html Tikona ISP http://www.consumercourt.in/broadband/128114-tikona-isp.html Wed, 22 May 2013 09:47:04 GMT MY COMPLAINT AGAINEST THE TIKONA INTERNET SERVICE. I BROUGHT INTERNET CONNECTION IN 11th APRIL 2012 FOR MY HOME USAGE. MY INTERNET PLAN WAS RS.... MY COMPLAINT AGAINEST THE TIKONA INTERNET SERVICE. I BROUGHT INTERNET CONNECTION IN 11th APRIL 2012 FOR MY HOME USAGE. MY INTERNET PLAN WAS RS. 3300/- FOR 20(TWENTY) MONTHS VALIDITY & 40GB FREE DOWNLOAD IN 1mbps SPEED. BUT I DISCUSSED WITH HIS REPRESENTATIVE I PAID RS. 3000/- & HE AGREED WITH ME. MY PLAN VALIDITY IS REMAINING BUT LAST FEW DAYS FROM(16th MAY 2013) I COULDN'T ACCESS MY INTERNET CONNECTION SO I CALLED IN TIKONA'S CUSTOMER CARE NO.HE TOLD ME THAT YOUR BROWSING CREDIT LIMITE IS FINISHED. SO I TOLD HIM THAT HOW CAN IT POSSIBLE YOU SEND ME MY FULL BROWSING DETAIL FROM 11th APRIL 2012 TO TILL 16th MAY 2013 & HE TOLD ME THAT YOU RECEIVED AN EMAIL WITH FULL BROWSING DETAIL WITHIN 24 HOURS BUT I COULD NOT RECEIVE ANY EMAIL . AFTER ONE DAY (18th MAY 2013) AGAIN I CALLED TIKONA'S CUSTOMER CARE & I TALKED WITH Ms./Mrs.FARZANA ABOUT MY PROBLEM. SHE REGISTERED MY COMPLAINT AND ALSO TOLD ME THAT YOU WILL RECEIVED AN EMAIL WITH FULL BROWSING DETAIL WITHIN 24 HOURS.SHE GAVE ME MY COMPLAINT REQUEST NO. 1-2681151226. BUT I COULDN'T GET ANY EMAIL TILL 21stMAY 2013 THEN AGAIN I CALLED IN CUSTOMER CARE & TALKED WITH Ms./Mrs. SAMITA NEAR BY 11.45 A.M & I TOLD HER THAT I WANT TO SPEAK WITH YOUR COMPANY'S SENIOR PERSON BUT SHE TOLD ME THAT I CAN'T TRANSFER YOUR CALL SO I WILL CALL HIM TO YOU WITHIN ONE HOUR.( HIS SENIOR PERSON NAME IS Mr.SURYANSH). AFTER 3 TO 4 HOURS NEAR BY 3.45P.M I RECEIVED Mr.SURYANSH'S CALL & I TOLD HIM ABOUT MY PROBLEM & TOTAL CONVERSATION OF TIKONA'S COUSTER CARE. HE ALSO TOLD ME THAT PLEASE GIVE ME HALF HOUR I WILL SEND IT TO YOU BUT TILL TODAY I CAN'T RECEIVE ANY EMAIL FROM HIM. I CHECKED MY BROWSING DETAIL ON TIKONA'S SIGHT WITH MY ID NO.1106194184 BUT I DIDN'T GET FULL YEAR DETAIL.IT'S ONLY SAW 22nd JANUARY 2013 TO 14th MAY 2013. BETWEEN THIS TIME I CONSUMED ONLY 5260MB (IT MINS 5GB & 260MB). MY POINT IS IF IN 5 MONTHS I CONSUMED ONLY 5GB & 260MB SO HOW CAN I USE 35GB IN 11th APRIL 2012 TO 21st JANUARY 2013 (IN 9 MONTHS) & IT COULDN'T PROVIDE ME MY FULL BROWSING DETAIL SO PLEASE HELP ME.
Attached Files
]]> Broadband chetanmehta http://www.consumercourt.in/broadband/128114-tikona-isp.html Wi5 at gandhinagar,Gujarat http://www.consumercourt.in/broadband/128088-wi5-gandhinagar-gujarat.html Wed, 22 May 2013 05:07:57 GMT Hi Sir,
I am from gandhinagar and taken Wi5 connection before 6 months.all was good before.
But from last 2 days I can't access my internet.I called them on Gandhinagar customer care number and all other numbers.but no one picked up the call.even some numbers are switched off or not reachable.I came to their office situated at Tower-1,Infocity. But that is closed.Just before 1 day I was recharged for 1 Month.I don't know What to now.

Please help me.

Thanks
Subal ]]> Broadband Unregistered http://www.consumercourt.in/broadband/128088-wi5-gandhinagar-gujarat.html Tata 3G dongle ( Wrong Commitment from Tata Docomo ) http://www.consumercourt.in/broadband/128061-tata-3g-dongle-wrong-commitment-tata-docomo.html Tue, 21 May 2013 12:29:09 GMT I purchased Tata 3G Dongle SIM card on 3-April-2013. I paid rupees 300 for SIM card (Tata Docomo estick No. 7696083638). Tata Docomo staff offer me... I purchased Tata 3G Dongle SIM card on 3-April-2013. I paid rupees 300 for SIM card (Tata Docomo estick No. 7696083638). Tata Docomo staff offer me unlimited data and unlimited usage plan (Monthly Rental RS. 1000, Speed – 7.20 Mbps) that’s why I purchased the SIM card and I choose unlimited data and usage plan. My SIM is activated on 4-April-2013. When I call Tata photon customer care to confirm my 3G Dongle plan, they told me that I have 6 GB usage data plan, after use of 6 GB speed will decrease to 128 kpbs.

I registered a complaint to Tata docomo on 4-april-2013 at listen@tatadocomo.com for wrong commitment made regarding speed with service request number 356446747.

Today I received call from Tata docomo and they told me that there is no such plan for which they committed to me (unlimited data and unlimited usage plan). Because of 3G Dongle I already discounted my previous internet content of Tata photon. I also have copy of my plan given to me by Tata Docomo verification department boy. In copy they mentioned that monthly rental is Rs. 1000, Speed – 7.20 Mbps. They not mentioned anything about 6 GB data usage.

I request you to review my matter. As they made wrong commitment with me and refuse to give me the Plan. ]]> Broadband varunrupal http://www.consumercourt.in/broadband/128061-tata-3g-dongle-wrong-commitment-tata-docomo.html Airtel broadband http://www.consumercourt.in/broadband/128033-airtel-broadband.html Tue, 21 May 2013 05:10:43 GMT hello my name is sudhir kumar sharma i have applied for airtel broadband connection in last week and my application number is TBLR 641710, i was... hello my name is sudhir kumar sharma
i have applied for airtel broadband connection in last week and my application number is TBLR 641710, i was told that next day i will get the connection but now one week is over broadband connection has not given to me AND when i call the person named anand ph.09535359393 who collected the money and now does not answer my call, if i call with some other number he rejects my call.


please tell me reason and status at ssudhir050@gmail.com ]]> Broadband ssudhir050 http://www.consumercourt.in/broadband/128033-airtel-broadband.html Too Slow Speed. Worst Customer Service by Reliance http://www.consumercourt.in/broadband/128017-too-slow-speed-worst-customer-service-reliance.html Mon, 20 May 2013 15:57:23 GMT Hi This is regarding the Reliance NetConnect+ datacard (No. 9350014868)that I am using since past 2 years. From past 1 month the speed of the... Hi


This is regarding the Reliance NetConnect+ datacard (No. 9350014868)that I am using since past 2 years. From past 1 month the speed of the connection is so slow that it takes around 15-16 seconds to load Google HomePage. I have tried thrice to get in touch with Reliance on different email ids but so far there is no favorable or satisfactory response from the company.


And the response that I am getting from the company is completely ignorant and irresponsible.


Firstly, I called Customer Care,the executive told me that they have noted the complaint and the issue will be fixed in next 24 hours. Next day , I received an sms stating the issue is fixed by Reliance. However I was still getting the same speed.
Secondly , I called again the executive who told me a different self-scripted looking story that some correction work is going on in the nearest Reliance Broadband center (Sec 63, Noida) from past few weeks and when was unable to give any timelines by when the issue could be fixed.
Thirdly, I sent a mail copying "Netconnect.Broadband@relianceada.com" and "customercare@relianceada.com" and in response they now give some troubleshooting steps to carry out. I tried all those steps, nothing changed.


All this story running from past month, has added so much frustation to me and I am now thinking to disconnect the connection and go for some another subscriber than Reliance as I am paying a hefty amount each month to Reliance which the company apparently seeeming to hardly care about.


It appears like Reliance just care a damn about the services and problems that the customer is facing after selling the product. After even so many follow-ups and repeated escalations , they are just sending automatic notifications that your issue is fixed, without providing actual resolution of the problem.


At Last, I would sincerely request all the people to HARDLY prefer Reliance if they wish to have the broadband as they will surely feel pissed off when it comes to Service satisfaction.


Many Thanks
Mohit Gupta
Contact No 9717195948
Data card No. 9350014868 ]]> Broadband mohitgupta86 http://www.consumercourt.in/broadband/128017-too-slow-speed-worst-customer-service-reliance.html Airtel dongle - Misguidance on scheme and pathetic customer service!!! http://www.consumercourt.in/broadband/128012-airtel-dongle-misguidance-scheme-pathetic-customer-service.html Mon, 20 May 2013 14:03:13 GMT Hello After getting increasingly frustrated about a complaint I raised in April, I have now lost patience and hence this post. I had bought... Hello


After getting increasingly frustrated about a complaint I raised in April, I have now lost patience and hence this post.


I had bought an Airtel dongle in March 2013 as I needed an unlimited plan. Through out my conversation with the Airtel representative, I kept mentioning about this. He sold me a plan worth Rs. 750, which according to him was unlimited where I would be required to make a fixed monthly rental payment and if my usage exceeded the FUL, the internet speed would come down to 64kbps and I will not be charged extra. Turns out he sold me a WRONG plan.

About 20 days after I started using their services, my card got deactivated and I was sent across a HUGE bill. I immediately raised a complaint. Till now, despite numerous phone calls and mails, all of which I have evidence for, the complaint has not been resolved. After having been told on the phone that the entire amount would be waived off, I receive an email saying Rs. 500 will be waived off. Airtel is now sending collection agents to my residence to extort the money and I received harassing phone calls from their executives!

I was even advised by a customer service executive on 121 to visit the Airtel gallery in Thakur Village, Kandivali (E) to resolve my complaint, which I did, immediately the next day. I met with an executive Ishwar, who was least interested in sorting this issue. He kept yawning and checking his phone when I spoke to him. His demeanour definitely didn't suit a company like Airtel that's said to be the most preferred 'service' brand. He again asked me to call on 121 to report this issue and I said I already did and they had asked me to visit the gallery. He kept insisting that I call on 121 and then seeing that I wouldn't budge, he said he would call me by 7 pm which of course, he didn't.

The Airtel rep sold me a WRONG plan saying that it was an unlimited plan since that was what I was looking for. And suddenly, I receive a bill far exceeding the fixed monthly rental I had been promised. My connection gets disconnected. Add to that, a complete lack of service and negligible support that Airtel staff have given me. I raised the complaint at the right time, I have written numerous emails, spoken to many of their executives and visited the Airtel gallery closest to my place. Airtel has given me the most pathetic service I have ever witnessed. However, they most diligently follow up for the pending bill, which was UNFAIRLY charged to me.

I am REALLY disappointed and THOROUGHLY frustrated with Airtel in less than one month of buying the dongle and I would NEVER recommend it to any of my acquaintances! I wish to discontinue Airtel services.


I am writing this mail because I have exhausted all other options of resolving my complaint and I hope atleast this mail would receive due attention.


Regards

J Poojary ]]> Broadband mp2128 http://www.consumercourt.in/broadband/128012-airtel-dongle-misguidance-scheme-pathetic-customer-service.html Airtel Broadband harassment : Money not being refunded http://www.consumercourt.in/broadband/128005-airtel-broadband-harassment-money-not-being-refunded.html Mon, 20 May 2013 09:26:05 GMT Hi, This is to bring to your notice the pathetic service provided by airtel broadband. I had requested for a airtel broadband connection on... Hi,


This is to bring to your notice the pathetic service provided by airtel broadband.
I had requested for a airtel broadband connection on 30/1/2013 and paid 5 months rent in advance amounting to Rs 6500 (SEF NO: 3257848).
After a couple of days i was communicated that connection is not possible at the requested location due port unavailabality, and hence
my money would be refunded to me within 20 working days via cheque. the tale begins from here.


I did not receive any call or update about my refund till march. Then out of frustration i started calling customer care to know the status
of my cheque, and every time i got the same reply " its under process. ( i Dont understand dont they understand the meaning of 20 woring
days) . After (let me highlight) HUNDERDS of follow up calls to airtel i received my check somewhere in end march ( Cheque No :115362,
HDFC bank). After which i submitted the cheque in my bank. To my astonishment the cheque got bounced.(which is a crime in itself)


I called airtel customer care again and narated the whole story again . They apologised for the inconvienence caused and assured that i will
recieve my cheque by 24th APRIL without fail. Again i didnt recieve it. I called customer care again and this time i was told i cheque has
been dispatched and i would recieve it within 12 working days ( dont understand which courier service on earth takes 12 working days to
courier a checque within india) and till date i have recieved mycheque, neither any correspondance from airtel. I was provided
hundreds of new complaint number. The last one is 30824106.Every time i was told i will receive a call back within 2 hours , but
i never received any. Now when i have dropped a mail to customer care i was told that the cheque was dispatched but due to unavailability of person its returned back and is in airtel office. Now thats impossible as i gave my office address for cheque dispatch and its open 24*7*365 days. Also its basic courtesy to update the customer if something like this happens. Instead of updating all the airtel customer executives including supervisors blindly told cheque dispatched tickets closed( Dont understand how can they close a ticket without making sure if the customer issue has actually been solved).
Now i have been given again a new complain number : 32885546 and have been told their representative will contact me by 10 JUNE kindly mind " THEY WILL CONTACT ME", means after 10th June i will be again told my cheque us dispatched which will take another 100 days to be delivered. This is sheer mental harassment. I Dont understand how can a company take 4 months to refund a cheque when they turn up within 4 hours to collect the cheque at your doorstep, and they still need more time.
This is the most disgusting experience and mentally torturing as well.

Request you to take necessary step ASAP to stop this harassment and help my get my money refunded

Thanks,
K Srikanth Chetty
9560981919 ]]> Broadband ksrikanthchetty http://www.consumercourt.in/broadband/128005-airtel-broadband-harassment-money-not-being-refunded.html BEAM TELECOM PVT LTD. no response to shifting my connection http://www.consumercourt.in/broadband/128003-beam-telecom-pvt-ltd-no-response-shifting-my-connection.html Mon, 20 May 2013 07:42:14 GMT Hi ,This is Sridhar from Hyderabad using Beam broadband from last 2 years with act#_*158455*_ , Recently I shifted to a new house and request beam... Hi ,This is Sridhar from Hyderabad using Beam broadband from last 2 years with act#158455 , Recently I shifted to a new house and request beam customer care for shifting of my connection from old house to new house on 14/5/2013 with ticket#8473590 .I keep on calling beam customer care regarding status of my request,Customer care team keep on updating the ticket.No more progress from 14th may 2013. ]]> Broadband mail2raoo http://www.consumercourt.in/broadband/128003-beam-telecom-pvt-ltd-no-response-shifting-my-connection.html Cheating by TATA Docomo http://www.consumercourt.in/broadband/127988-cheating-tata-docomo.html Sat, 18 May 2013 12:13:27 GMT Hi, I took a photon plus in corporate Postpaid plan (9230512636). These people tell that you will get a speed of 3.1 Mbps in all over india. ... Hi,

I took a photon plus in corporate Postpaid plan (9230512636).
These people tell that you will get a speed of 3.1 Mbps in all over india.
Now when i am travelling i am not even able to browse Gmail or google,when i called customer service desk
they told in bihar we are colsing postpaid so you will not get speed there. I just ask TATA Photon family,if it is like that
then why you tell people that you will get 3.1 Mbps speed all over india. Its not like i was using it at remote place,I was
using it in patna.

When i asked helpdesk to change my plan or discontinue my connection,they tell you will have to pay 1500rs for same.
I have not signed on any paper or it was not told me earlier,then why i need to pay 1500rs.

Please help.

Priya Ranjan Singh
Mob:09674355660
Wipro Technologies
Kolkata ]]> Broadband Priya Ranjan Singh http://www.consumercourt.in/broadband/127988-cheating-tata-docomo.html Airtel Broadband - Harassment and Threat of Legal Proceedings http://www.consumercourt.in/broadband/127973-airtel-broadband-harassment-threat-legal-proceedings.html Fri, 17 May 2013 19:24:48 GMT My name is Mohammed Zaki. Now let me come to the humiliating and painful part! The harrowing experience with Airtel started regarding broadband... My name is Mohammed Zaki. Now let me come to the humiliating and painful part! The harrowing experience with Airtel started regarding broadband discontinuation and harassment from Airtel for payment of dues of broadband connection. My story starts with me requesting for broadband disconnection, landline number 08040943001. I called Airtel Broadband call center line 12190 and placed a request for disconnection. Customer representative who spoke to me wanted to know the reason and requested me to have the connection in suspension for which he said that Rs. 200 will be charged as rental. I told him that I would not like to opt for that since I had a new operator from whom I was getting a better offer in terms of bandwidth and enhanced GB usage. Subsequently, the customer representative offered to hold the line in suspension free of charge. Unfortunately, trusting my long association with Airtel of 8 years and good experience, I believed the customer representative. To add about my association, I have been a loyal customer of Airtel for 8 years, have 2 postpaid connections, and I have never given them reason to complain or defaulted on my payments and all payments were made within due date. Then subsequently, I started getting calls from Airtel customer representatives requesting that I pay the balance amount of Rs. 1100. I spoke to close to a dozen representatives and explained the whole situation to each and every one of them and they promised that situation will be resolved. Then on 16/05/2013, I received a call from 9212797077 and the person identified himself as Mr. Rahul and stated that he was an advocate representing Airtel. He said that he was calling from Diamond District Court in Bangalore and Airtel was going to file a case against me for nonpayment of dues. I am pained at this callous and unprofessional behavior of Airtel and threat of prosecution. Having been a loyal customer of Airtel and in spite of maintaining excellent relationship with Airtel all through the years, this behavior is totally uncalled for and totally humiliating. I am waiting for things to unfold. As an afterthought, I have to rethink about my association with Airtel.

Thanks.

Mohammed Zaki
9845515116
mohammed.zaki.1979@gmail.com ]]> Broadband MohammedZaki http://www.consumercourt.in/broadband/127973-airtel-broadband-harassment-threat-legal-proceedings.html want to drag beamtelecom hyderabad to consumer forum - please advice how to go about it http://www.consumercourt.in/broadband/127971-want-drag-beamtelecom-hyderabad-consumer-forum-please-advice-how-go-about.html Fri, 17 May 2013 16:00:00 GMT well, this is one fucked up company, I've had Hathway for about 2 years, then You braodband for almost 3 years at these places customer service guys at-least would respond, talk to you. Beam sucks their customer service team doesnt even talk to you, i have tried getting the issue resolved being nice ot them, being abusive, i have used the filthiest language wiht their top management , but nothing has worked, I am GETTING A 10 MINUTE BACK UP AS AGAINST A PROMISED 90-120 MINUTE back up, I wonder can we even call 10 minutes a back up. I work for american call centers, I can proudly say that we traet our customers like god, geez we get shit back home, I am sad, I wasn't born in any other country.

BEAM SUCKS, I DO NOT ADVICE ANYONE SUBSCRIBING, CMON I AM JUST ONE MONTH INTO CONTRACT I DONT KNOW HOW WILL 5 MORE MONTHS BE, ITS ALREADY A NIGHtMARE. ]]> Broadband Unregistered http://www.consumercourt.in/broadband/127971-want-drag-beamtelecom-hyderabad-consumer-forum-please-advice-how-go-about.html Complaint against 3G Data Card no:9650188093 http://www.consumercourt.in/broadband/127956-complaint-against-3g-data-card-no-9650188093-a.html Fri, 17 May 2013 05:12:45 GMT Hi., I am using Airtel 3G Data card no:9650188093 from past 8-9 months..Its a prepaid data card..Every month i recharge it for rs 249 for 1 GB... Hi.,
I am using Airtel 3G Data card no:9650188093 from past 8-9 months..Its a prepaid data card..Every month i recharge it for rs 249 for 1 GB plan...this month(May)..I recharged it again for rs 249,payment was made online on 1st May 2013,at 10:50A:M...am facing speed issues..previously i used to get good speed..now the speed is slower than 2Gfrom 6th may am calling customer care i've called them around 20times..Every time they give me a reply that your problem will be sorted out till tommorow or day after..But i have the same speed issue..I even spoke to Technical Supervisors but no one was able to resolve the issue..Plz follow the complaints..
1. Name:
Number: AD-AIRCCM
Content:
Namaste! Thank you for contacting us. The Reference no. for your airtel mobile 9650188093 is CPCRF30506512831, registered on 06-may-2013 10:45.We will update you by 08-MAY-13.
Time: 06-05-2013 11:15:09
2.Name:
Number: AD-AIRCCM
Content:
Namaste! Thank you for contacting us. The Reference no. for your airtel mobile 9650188093 is CPCRF30508729396, registered on 08-may-2013 09:35.We will update you by 10-MAY-13.
Time: 08-05-2013 10:05:58
3.Name:
Number: AD-AIRCCM
Content:
Namaste! Thank you for contacting us. The Reference no. for your airtel mobile 9650188093 is CPCRF30514632614, registered on 14-may-2013 15:11.We will update you by 17-MAY-13.
Time: 14-05-2013 15:40:44

Kindly please look in to the matter.. ]]> Broadband Unregistered http://www.consumercourt.in/broadband/127956-complaint-against-3g-data-card-no-9650188093-a.html Complaint against IDEA http://www.consumercourt.in/broadband/127945-complaint-against-idea.html Thu, 16 May 2013 10:27:36 GMT Hi Idea cellular number is 9951070011. I had idea 3G for more than 4 months. I complaint many times about the speed problems i was facing in... Hi

Idea cellular number is 9951070011.
I had idea 3G for more than 4 months. I complaint many times about the speed problems i was facing in that.
They promised me the speed of 7 Mbps but I was not receiving 250 kbps even, worst internet i have ever used.
They didn't take any actions , than I request them for closing this service , they took approx 20 days for this and they told me pay some 250 Rs. by online to close the number after that I'll get close.

I used my number according to my plan in which I was getting 5 GB free but after I paid 250 Rs. They again called me after the cancellation of number to pay Rs. 6000 as a bill , what i have used after cancelling the service. I request them this is too much

All the GB I was getting free they charged me for that for a month. I refused to pay it as I was in my plan only and I already paid for that Rs. 750.

after a month they again call me saying that now I need to pay the bill of Rs. 3683/- , frequently they called me for 2 months and I paid the bill.

The issue it they charged me like anything out of my plan and just because of cancelling the service they charged me indirectly 750 + 250 + 3683 Rs.

I m not having a proof of all the payments , but yes I m still having the receipt of Rs. 3683 I have paid them without any reasons because of the pressure,I started receiving calls messages from the Legal department saying I have an outstanding bill amount of Rs.3683 and should pay it immediately. Otherwise, they are going to file a case. Isn't this ridiculous? Idea have cheated badly and they told me they'll file case against me if i'll not pay the bill sounds disgusting!


Thanks
Anisha Gupta
gupta_anisha@mahindrasatyam.com ]]> Broadband Unregistered http://www.consumercourt.in/broadband/127945-complaint-against-idea.html