I am Shefali Gheek, D/o Mr Rakesh Gheek wants to bring to your notice that I have purchased Dell Laptop Inspiron 14 U560508 N4050 series Service Tag No: D915KP1 from Mr. Amarjeet Singh, owner Arrow’s Elektroworld (115, Priya Enclave Delhi-110092) on 14-dec-2011 Invoice No. 0086/AEW/2011-12 at Rs. 38000 (thirty eight thousand only) via HDFC credit card.
On 25th Dec 2011 I tried to operate my laptop but it showed me blank screen and didn’t boot at all. I visited the retailer on 26th Dec 2011, M/s Arrow’s Elektro World,I have left My laptop with them. After 3 days I went there to collect my laptop but Mr. Amarjeet Singh said there is a big fault in the mother board a request needs to be raised with Dell Support Services, Motherboard was replaced by Dell support Service(Delivery Note Number 380105452529).
I asked Mr. Amarjeet Singh for an explanation as to how a laptop 10 days old can have severe issue with its motherboard, and needs to be replaced. As it had been just 10 days since I had bought my laptop. I requested him to replace the laptop instead of changing its motherboard on which he demanded Rs. 9000. I was left with no other choice but to wait for it to be fixed.
Next day (29th Dec 2011) when I started doing my work, Windows asked me for reactivation. I tried to reactivate my Windows using the Product ID given at the back of my laptop when I failed to do so, I visited the retailer. I was made to wait for 4.5 hours and behaved rudely to me he said “ aapka hard luck hai to mai isme kuch nai kar sakta, pehli baar to mai system bech nai raha”.
Finally, my laptop was handed over to me with my Windows reactivated.
Expecting, as the end of issues I resumed work when I observed that Bluetooth of my laptop wasn’t working this time around. I tried to send/ receive files from my laptop’s Bluetooth device but I was not able to successfully pair my laptop and my mobile phone’s Bluetooth.
Due to retailer’s last time unpleasant, rude behavior, I decided to approach Dell Support Services on 10th Jan 2011 (Delivery Note Number 380105525762) directly. My call was attended by a Dell employee on 12th Jan 2011 and he replaced the Bluetooth Card of my laptop.
My laptop AGAIN started showing me Windows Reactivation error later that day. I called Retailer on 13th Jan 2011 for reactivation. Dell Technical Support called me on 15th Dec 2011 to follow up for the call registered/ issue attended by their employee. I was told by Dell Technical Support that my laptop is a product of Thailand and NOT India .
Dell Technical Support asked me if I have the original Windows CD with me which comes with the laptop, as without it they won’t be of much help to me. I was being suggested to turn towards my retailer.

I again visited to the retailer, waited for 5.5 hours for getting my Windows Reactivation done. Their engineer suggested me to format the Windows and install it afresh. After waiting for so long and getting the work done, I came back home to find out that the same Windows Reactivation error haven’t vanished yet and the same Bluetooth issue has come back to haunt me.

Finally, using my Service Tag Number – D915KP1 on Dell’s official website, I came to know about the warranty status,
Warranty Start Date is 17/10/2011, whereas I bought my laptop from Mr. Amarjeet Singh, owner Arrow’s Elektroworld (115, Priya Enclave Delhi-110092) on 14-dec-2011 Invoice No. 0086/AEW/2011-12.

I am surprised to see my laptop’s warranty already started before I even bought it. Isn’t it strange enough?


Question :- Is it Legal to sell Thailand Product using Indian Invoice?

Question :- Can you please confirm if this laptop is a Grey Market Product and illegally being sold to me with Indian Invoice?

Is there any chance that Dell can help me know if Mr. Amarjeet Singh, owner Arrow’s Elektroworld (115, Priya Enclave Delhi-110092) is a registered Dell Retailer?

I am totally fed up after buying it and want some answers from Dell to take this ahead. I am terribly disappointed with the Product being sold to me and above all retailer’s arrogant behavior.
He is misrepresenting about the DELL products…….and that he is cheating the customers.

Best Regards,
Shefali Gheek