Dear Mr.Patil,

We regret to inform you as the order for "1288916" is beyond warranty period (i.e-6mths) request you to kindly visit your nearest Mobile shop.

Kindly bear with us and apologies for the inconvenience caused to you.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Sir,

Myself Harsha Betageri (Harsha B M) from Bangalore. I had ordered "HTC Diamond 6950 windows mobile" but i got delivered "HTC Touch Diamond VERIZON WIRELESS XV6950" on 21/11/2011.


Naaptol ADVERTISEMENTS is below:
(The product is HTC Diamond 6950 Windows Mobile. It is a 2.8-inch TFT-LCD flat touch-sensitive screen handset that works only with Reliance CDMA. It has a digital camera of 3.2MP, Windows Media Player for entertainment. Long hours of battery life as well. It has 3G, GPS, EDGE Connectivity, A2DP Bluetooth, wifi, and much more inside.)

They had gaven False statement Regaurding Network and Memory. I enquired in Bangalore Reliance Mobile centers and Called and visited for HTC CUSTOMER Care also. I got Answer that " Anywhere in India we can't convert for neither Reliance Nor other CDMA for VERIZON MOBILES." All RELIANCE CENTER are asking for "IMEI No.:" Why did they mentioned like this I don't know "THAT WORKS ONLY FOR RELIANCE CDMA". Beause of their statement I had purchased that product. They never mention ITS VERIZON WIRELESS in that advertisements. If i call for your CUSTOMER CARE number they will pick but they never said atleast "HELLO".I request them through mail also for replacement / To unlock for INDIAN CDMA/ any other sugesstion to proceed for conversion to INDIAN CDMA.

I Request to check the Original Advertisement regarding the statement.


Details Below which had ordered:
Type: Design Bar
Input Type: Touch Qwerty Keypad
Display: 2.8-inch TFT-LCD flat touch-sensitive screen with VGA resolution
Standard Battery Type: Li-ion
Standard Battery (mAh): 1340 mAh
Talk Time with Standard Battery (hrs): 3 - 4 hrs
Standby Time with Standard Battery (Hours): 200 - 350 hrs
Memory
Call records: Shared
Inbuilt Memory (MB/KB): 4GB "(its having External Memory of 4gb)"
Inbuilt RAM (MB): 288 MB DDR RAM
Inbuilt ROM (MB): 256 MB
Camera Features Mega Pixel
3.2MP AUTO FOCUS
Digital Zoom/Optical Zoom Yes, 2x
Video Recorder
Connectivity Options
Wi-Fi: IEEE 802.11 b/g
Bluetooth
USB Connector
HTC Ext USB (11-pin mini-USB 2.0 and audio jack in one)
EGPRS or EDGE
WLAN
WAP Enabled
3G
Multimedia
Music Player
Music Format: MP3, AAC, AAC+, eAAC+, WMA, WAV, AMR-NB, AMR-WB, QCELP, MIDI, MPEG-4 formats
A2DP (Stereo Bluetooth)
Games
Email and Messaging
Email Client
Type of Email Account Support: MICROSOFT PUSH MAIL, WINDOWS LIVE
MMS
Network
Dual Band
Quad Band
PIM
Calendar
Scheduler
To-Do
Notes
Additional Features
Flight Mode
Handsfree Speaker
Alarm Clock
GPS
Voice Features
Voice Command
Voice memo
Sound Settings
Specific Caller Tones
Machine Dimensions
Width (mm): 51 mm
Depth (mm) 15 mm
Length (mm): 102 mm
Weight with Standard Battery (Grams): 88 Gms
Operating System: Microsot Windows Mobile
Processor Details
Processor Name
Qualcomm MSM7501A 528 MHz
Processor Speed (MHz) 528 MHz
Multimedia Options
Video Player
Video Format MP4/H.264/H.263, 3GP
Chat MSN ETC

REGARDS,
Harsha B M

Dear Mr.Betageri, Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. Your complaint Id 2243543 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim. Please be assured of complete & satisfactory resolution. Thanks & Regards, Customer Care Naaptol Online Shopping Pvt.Ltd.

Dear Sir,(NAAPTOL)

In Past (when i purchased) i was facing the problem for activation of handset "HTC XV 6950 Touch Diamond VERIZON Wireless". That Problem was solved on Januaury. But till now internet connection had not been activated, Till Last Saturday i was quarreling with RELIANCE Outlet/Customer Care center. but i got message that " Problem was not with RELIANCE Network" the problem is from YOUR Side(naaptol).

If I login for any website( google, gmail, facebook,Youtube, .....etc...,) It will ask for UserName, Password, Domain Name*(Provided by ISP).
I had tried many times without entering any names, Password, Domain Name(because I don't know user name, Domain Name, Password) but I got message that "user name and password is wrong".

Please provide me the USER NAME, PASSWORD DOMAIN NAME to activate internet.and i want know that it works 3g because you had mentioned that also in advertisements. Why you people are playing like this don't know. If you want to keep in touch with customer please keep in touch with promotions of new products. but not by problems.

Better i suggest you people that please test the product and launch new product. else be shut down

Once again I request you to suggest for activatation of INTERNET Connection. Please mention how many days till it will take to activate because it had processed months and months ago. because of your problem i had quarreled with RELIANCE customer care center and Outlets. Dont spoil other company names by your fault. Please activate or refund the amount Rs.5999 (purchased on cash on delivery same thing had to happen when i handover to you people).

Dear Customer,

As per our telephonic conversation, you said that mobile is not working properly.

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 2293845 & we have escalated this case to concerned vendor they will get back to you at the earliest. We request your patience in the interim.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Sir,(Naaptol)
Still Now I did not get Any Domain Name, Password Etc.... Reguarding Internet Activation. You had mentioned only Complaint ID 2293845. Till How many days to Wait for Internet Activation. Please confirm the days to solve. also i asked whether it will work for 3G because you had mentioned in your above Advertisement Statement. At Present am handling with Reliance CDMA(BANGALORE) and Number is 7483076228. am getting present information in connections >>[ Contry Code is "1" and Area Code : "425"]. Am sending this all for your help to change or activate INTERNET connection. If i Use browser I will get this message>> "ERROR : Dailed +0 #777 User Name, Domain Name, Password Wrong." Please solve my problem.

Originally Posted by harshabetageri

Dear Sir,(Naaptol)
Still Now I did not get Any Domain Name, Password Etc.... Reguarding Internet Activation. You had mentioned only Complaint ID 2293845. Till How many days to Wait for Internet Activation. Please confirm the days to solve. also i asked whether it will work for 3G because you had mentioned in your above Advertisement Statement. At Present am handling with Reliance CDMA(BANGALORE) and Number is 7483076228. am getting present information in connections >>[ Contry Code is "1" and Area Code : "425"]. Am sending this all for your help to change or activate INTERNET connection. If i Use browser I will get this message>> "ERROR : Dailed +0 #777 User Name, Domain Name, Password Wrong." Please solve my problem.

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Regards,


RCOMcare

Originally Posted by harshabetageri

Dear Sir,(Naaptol)
Still Now I did not get Any Domain Name, Password Etc.... Reguarding Internet Activation. You had mentioned only Complaint ID 2293845. Till How many days to Wait for Internet Activation. Please confirm the days to solve. also i asked whether it will work for 3G because you had mentioned in your above Advertisement Statement. At Present am handling with Reliance CDMA(BANGALORE) and Number is 7483076228. am getting present information in connections >>[ Contry Code is "1" and Area Code : "425"]. Am sending this all for your help to change or activate INTERNET connection. If i Use browser I will get this message>> "ERROR : Dailed +0 #777 User Name, Domain Name, Password Wrong." Please solve my problem.

Dear Customer,


We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternet number if issue still persist.


Regards,


RCOMcare