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complaint not attended by Aquaguard and rude beha

This is a discussion on complaint not attended by Aquaguard and rude beha within the Electronics Appliances forums, part of the House Hold Goods category; I have an Aqua Sure product with an AMC. Had registered a complaint with Eureka Forbes @ 022 39883333 and ...

  1. #1
    shruthi.singh is offline Junior Member
    Join Date
    Dec 2011
    Posts
    1

    Angry complaint not attended by Aquaguard and rude beha

    I have an Aqua Sure product with an AMC. Had registered a complaint with Eureka Forbes @ 022 39883333 and was given compliant no. 220121434 on Dec 2. Nobody has attended the request till date. When contacted the call center, the officer Ankit Chavan, was told that we can\'t do anything we will attend to your request as when possible. Later, when I spoke to the supervisor Rishi Raina, he advised me to speak to the dealer directly and dealer says we will attend to your call only when the call center advises. They are so disgusting on service. Have never spoken to such a rude service team ever in my life. Its big mistake to take a eureka product. Dont know how to get the machine repaired. Trust eureka team taking responsibility of any health issues that we can develop due to the machine not working as they say in their VISION STATEMENT.

    Shruthi
    9004418051

  2. #2
    eureka forbes is offline Senior Member
    Join Date
    Oct 2011
    Posts
    204

    Default

    Dear Shruthi,

    We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
    We have made a note of your complaint and your contact details. Our service team will contact you soon and will fix an appointment to resolve your issue, at the earliest.

    For any further assistance please feel free to write in.

    Regards,
    Eureka Forbes Team

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