I purchased a Massage chair on 5th October 2010 from a company called Masseurr, headquartered in Bangalore. Since last 6 months, ie, sometime during June time frame, the footrest failed to respond to the instructions of the machine, and is in the reclined position since then. I logged a complaint to Mr Jawar, who was the sales and service person, when I purchased the machine, but gave no response to my calls and messages. I also logged complaints with Ms Shazia at their Bangalore office, but no response on this till date.
Today, when I spoke to Mr Niaz, the service person, he informed me that he can send the technician, only on the condition, that i would need to pay for the spare if needed to e replaced, since now it is more than 1 year since the DOP.
My question is, what happened to my complaints from June , to the company website and on call to thier offices. Strangely enough, they DO NOT raise a ticket number, which can be referenced during the follow ups. The call centre is in its patethic state, with NO AFTER SALES intention from the company.

I would request to take up the matter in the consumer court, to avoid the comapny from cheating people, since these chairs are very very expensive, and need a good AFTER SALES BACK UP.