Sir,

This is in reference to the purchase I made at Ezone in TI MALL, Indore. I made a purchase for more than Rs. 50000 including couple of electronic goods, out of which the Philips Spkrs which i have bought is found to be not delivering the sound quality as expected and giving a crackling voice while playing music. I have gifted the speakers to one of my friends, i got the speakers back saying that the there is a problem with them. I found the fault as said above, while requesting for the change of speakers after 20 days, they denied the request.

Though I was willing to pay the difference for the different set of speakers, the Manager at the E-zone simply denied the request. This is simply not acceptable as speakers were returned in the condition as purchased and they should have accepted them.

Please take some action on to it. I feel this is not a customer service as even after spending thousands of rupees we don't get the services we require. Please do the needful.

Regards
Lt Anil Kumar