I am Vijaykumar, from India, (Chennai)
I have purchsed Sony Home theater audio system and 40" V series LCD TV at Singapore when I was on my official trip.
There is no issue in the TV, it working fine, where as the Home theater which I was told is a new model, it was not servered my even for 15 minutes. I have Indian warrenty card valid till 04-Feb-2011. Unfortunatly I have misplace the puchase bill. When I approached Sony service centre at Chennai - India, their response was very rude. They have checked the DVD Player and confirm that the mother board was not working and the same has to be replace with new one. They also confirmed that the model is very new and the bill details are not available (I have produced only the warrenty card alone) they are demanding Rupess 5000/- to fix the problem.
Sony Home Theater,
Model no: DAV-DZ390K/CE12
Serial No: 6120515
Valid upto 04-Feb-2011
One more number also given under in the warranty card: 13347081
I am very much dissappointed, having spent around 80000 Rupees for both the TV & Audio system, I could not use it. Looking for your help to resolve this.
Waiting for your favorable reply.