I had bought a whirlpool split A/c last year, as per the company policy I must receive two free servicing from their side but I hadn’t received a single call from your customer care department for my free servicing as this should be their executives duty to follow up with the customers.

On 24th march I called for complaining that my A/c is not working properly and they told me our engineer will visit with in 24 hour but nothing had happened, again on 26th march I called for the same complaint then your engineer came on 31st march and serviced the A/c mentioning that there was some gas problem and routine servicing.

After 15 days the same problem has occurred third time and I tried to inform to your customer care department but nothing had happened, today on 1st may I again buzz their customer care department and after having a long chat with your executives about my problem now they are saying your free servicing has over and you have to pay for this.

If their servicing would not last for one month then how many times I have to take the paid up service???

All the time i have faced the same problem in my A/c, if their is some technical problem then why they dont inform me earlier and replaced the product with in the guarentee period.
Regarding this i have sent a mail to their Service Department Head Mr. Bose but he dint call me their executive call me and harash me for 45mins but till date no one have visited and repaired my A/c.

Please do justice on my case.