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Not taking any action,Irresponsible.

This is a discussion on Not taking any action,Irresponsible. within the Electronics Appliances forums, part of the House Hold Goods category; sir, with due respect i want you to notice that from reliance digital i purchased two voltas five star ac ...

  1. #1
    komalmishra575 is offline Junior Member
    Join Date
    Jun 2012
    Posts
    2

    Default Not taking any action,Irresponsible.

    sir,
    with due respect i want you to notice that from reliance digital i purchased two voltas five star ac in cash,but the sales man after a long conversation he didnt provided any discount on the mrp,but he included two stablizer in the mrp,saying that he will provide to us sayng it to be free.But after purchasing when we installed the ac,the stablizer were already corrupted and was of low quality,even it could not be started.we complained it to their service part,they told that service engineer will come to our home and he will repar it.But after that no service engineer or anyone approached us.we again informed it their customer care,they told that we should contact to the service engineer by phone.But even if service engineer told us to buy new stablizer as all the customers who have purchased they are facing same problems as all stablizers are defaulted and of low grade.so we agan reached to the showroom and told the customer care but they didnt took it seriously and they told that many customers have same problem and there is no more stablizer in their stock,so they will reach us when the company will send new stablizer to their showroom.
    so sir,what profit i have got purchasing from reliance digital,it would have been better if had purchased it from other showroom where i was getting more discount(2-3thousands)from reliance digital.we purchased thinkng that we will get better service and as the salesman commited to give stablizer,we were satisfied but now we are realising that including salesman each and every staffs are irresponsible and cheaters.

    so politely we think that some steps would be taken regarding my complant.
    Regards
    Citi Engineers&Construction
    Pankaj Mishra
    9438045773
    Salesman id-60095498
    order-no-20990056591620
    Reliancedigital Retail LTD,
    Kharvel Nagar,Bhubaneswar
    Orissa.

  2. #2
    Reliance Digital is offline Senior Member
    Join Date
    Jun 2012
    Posts
    110

    Default

    Dear Sir,

    We sincerely apologize for the inconvenience. We will surely look into your issue and resolve it as soon as possible. We have received your contact details, our concerned representative will be getting in touch with you soon.

    We want to assure you that we are committed to solving your problem and resolve it to your satisfaction.

    Warm Regards,
    Reliance Digital

  3. #3
    Reliance Digital is offline Senior Member
    Join Date
    Jun 2012
    Posts
    110

    Default

    Dear Sir,

    We hope that your grievance has been satisfactorily addressed. We will do our best to ensure that your next experience at any of our stores will be good and you will not face any more inconveniences.

    Warm Regards,
    Reliance Digital

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