Consumer No.020010206546 in the name of M/s. Patel Constrn. Co. [RSGalagali/SRGalagali]

I, Shyam Galagali, residing at 4, Shree Dayanand CHS, Gopal Nagar 1, Dombivli East 421 201 is member in the said society holding flat No.4 with electricity cupply under the captioned consumer number.
Sometime in October 2010 I had sent email to sdo4720@ho.mahadiscom.in regrding the discrepancy in billing inasmuch as reading of the unit was shown '0' and the same continued further without any correction. While pointing out the said discrepancy I had made a specific request that the matter be looked into urgently because in future if the MSED were to send bills in arrears then I would find it difficult to pay. It appears the said officials did nothing on my information and all of a sudden nearly after lapse of one year i.e. October 2011 they sent me bill for Rs.1475 followed another bill in November 2011 for Rs.3880. When contacted over phone the Official asked me to come to office with the bill for verification.
Now myquery is why did sdo not act on email intimation because I had pointed out very clearly that I was in private employment remaining absent and wasting full day was impossible task for me looking to the present employment scenario. It appears my request went waste and they did not and do not care for the consumers like me. Result is now I have to pay the heavy amount for no fault of mine and that too at one stroke.
I would request for necessary investigation into the matter and some justice be done at the earliest.