I started construction of my house at plot No. B-68,Sai Kunj, New Palam Vihar, Phase-III, Gurgaon and applied for permanent connection vide receipt No. 2266/DS (A/c -CT11-6151) dated 25.02.09.

The persons from Dakshin Haryana Bijli Vitran Nigam Limited came and said as your house is under construction you cannot get the permanent connection so first apply for temporary connection.

I applied for temporary connection vide receipt No. 2419/TC (A/c - PVTC-0247) dated 16.03.09 and after few days my temporary connection was installed. The bill thus raised was paid by me.

In November construction of my house was completed and therefore I visit the electricity office requesting for removing the temporary connection and install the permanent connection for which I already paid the fees on 25.02.09.

But to my surprise I found that bills are being generated (on average basis) for permanent connection which is not physically installed.

I submit an application to SDO for closing my temporary account and adjusting the amount shown on permanent bill against the amount I already paid for that period (for temporary connection), requested that in future only my permanent connection bill be generated and asked for refund of amount I deposited for temporary connection. Since than 4 months has passed and nothing is being done to correct the mistake done by the office.

On 03.04.10 i visited to SDO office for following up my complaint he marked the complaint to the LDC Dalbir and JE R.P.Verma, these peoples are keeps me running from one office to another but are not taking any strong steps to solve my grievances. I tried to contact the SDO again, but whenever I go there he is either outside or on leave (as per their staff).

Due to this problem I has to take leave for three days and the rest three days my brother visit this office and still the problem has not been solved.

This problem not only causing us to pay more money (as per unit rate is higher for temporary connection) but also causing us mental harassment.

I want my grievance be addressed and solved. Further I want serious action be taken against that staff due to which I and my family is suffering and also penalty be levied on that office for not hearing the consumers grievances and further harassing them.


Jaipal Rawat -Gurgaon