Dear Sir,
I had subscribed to 2 magazines from the “Indiatimes ” site, in May this
year.
I had sent a DD in favour of “Times Internet Ltd”, New Delhi, dated May 6th,
2005 for Rs. 7040/- payable at ICICI bank, New Delhi.
Both of these magazines were meant to be sent as gifts to my sister’s
children. While one magazine , i.e., “Electronics for You”, was sent to the
giftee; the other more expensive one ,worth Rs. 6540/-, has not yet been
delivered. So, apart from losing Rs. 6540/- and 7 months of interest on the
amount, I have more importantly lost face and honour.
I have proof of receipt of the said amount by “Times Internet Ltd”, sent to me
by e- mail.
I also have proof of correspondence by e- mail to orderstatus@...,
regarding non – receipt of the magazine, the contact persons were Ms. Neha
Mahajan and Mr. Rajesh Thor.
Additionally, last week I had sent a reminder to the above company at their
address: store.indiatimes.com/feedback/PlanetMFeeedback.jsp; where I sought an
explanation for their faux pas within 24 hrs failing which I would take up the
matter with the Consumer Affairs Forum -even then, they have preferred to ignore
me and haven’t even had the courtesy to reply to my query.
Consequently, I have lodged a complaint to the Consumer Online Resource &
Empowerment Centre, Ministry of Consumer Affairs, on Dec. 2, 2005,on their
helpline 1600 -11-4000. My complaint number is 35926. They have advised me to
once again write to the “Times Internet Ltd” company and give them 7 days to
rectify their gross misdemeanor: after which appropriate action can be
initiated.

Hi

You dont have to worry about the company being fraud or not. These big companies have a very slow process. You will get what you paid for but you need to have some patience and wait for them to take out some time for you from their busy schedule.


All the best



Thanks