Thread: Yahoo! India

I have had a problem with the yahoo web hosting service .
Following are the series of events and dailogue between Yahoo and me :

Yahoo – 14/09/09 – 5:27 pm .
Following are the various mails i have sent to your yahoo concern in India . I was given the address from your Bangalore office - 080-30774444 . I am still waiting for any reply in writting or though a phone call . I don't think your Yahoo office in India is doing anything to help me out .
Kindly get back to me ASAP or i will be forced to speak to my legal Advisers .

From: Frank Fernandes
To: immanuel@yahoo-inc.com; emmanuel@yahoo-inc.com
Sent: Saturday, September 5, 2009 3:59:24 PM
Subject: Re: Geocities - Web Hosting


Dear Immanuel ,
I am really disappointed in YAHOO .
Since there was no reply from you and no call , I presume you are not intrested in keeping your cutomers .
Kindly see that 2204.90 Rs/- is refunded to my account at the Earliest .
Thank You ,
Neethi Fernandes
Neethi's ,
Jaipur

--------------------------------------------------------------------------------
From: Frank Fernandes
To: immanuel@yahoo-inc.com; emmanuel@yahoo-inc.com
Sent: Wednesday, August 26, 2009 5:34:34 PM
Subject: Geocities - Web Hosting


Dear Immanuel ,
I have been trying to contact yahoo for the past month at least as i hev been facing some problems with my yahoo web hosting account . I have spoken to someone at your bangalore number , but was told that line is busy and i should send you an email .
I would appreciate it if you would call tommorow between 10 - 5 .
I am also giving you an outline of my problem .
I recieved an email - telling me that Geocities is going to close down , and i was requested to shift my account to web hosting .
I logged into web hosting , and the main page opened . It showed me the business control panel , which didnt tell me anything about my site , until i really looked in all corners of the page . So i clicked on the already have a domain option and typed my domain name and clicked find . It then told me that my account was registered with yahooUS ... or something like that ... its been a long time since i did all this . So when it asked me to register with yahoo india , i thought since i couldnt see my existing site files maybe i had to transfer to in india and then go ahead . So i went ahead and made the payment . After which i realised that a mistake had been made . I tried calling Yahoo at that time . I even spoke to someone in bangalore , who gave me a MR. Habib's Number . When i tried calling that number , it always went onto an answering machine , and i could never get to talk to anyone regarding this . So i called up my bank and asked them to get a refund on the money that was paid to you , but they couldn't do that , instead i was able to block the card and stope any further payments to you .
Also the domain for which i paid 2204.90 on 10/7/09 has till not been registered . I have now finally managed to access the web site . But am not able to upload site that i had created initially on geocities .
Kindly Get back to me ASAP .
Warm Regards
Neethi Fernandes
Neethi's
Jaipur


When i did not get any response from them by mail , i registered this complaint on their sit . The following are the replys that i recieved :

Hello Frank,

Thank you for contacting Yahoo! Small Business Support regarding
neethis.com. This account was closed due to non-payment. We send past
due notifications to your primary alternate email address on file with
your Yahoo! ID. Please check your email program?s settings to make sure
directmail@yahoo-inc.com is not being sent to your junk mail folder.

Please reactivate your account to obtain a working control panel. Here
are the reactivation steps:

1. Go to:

smallbusiness . yahoo . com Yahoo! Small Business : Domain Names, Web Hosting, E-commerce , Email , and Online Marketing

2. Click on the products tab.

3. Choose "Yahoo! Domains"

4. Click the "Already have a domain name," link under the domain search
box.

5. Insert domain name and choose the .com option from the dropdown menu,
and press "continue"

6. Click the Reactivate link in the message displayed and sign in with
the same Yahoo! ID and password used with your closed account.

7. Choose and confirm your plan.

8. Verify your billing information, and complete the order

Your Yahoo! Domains account is reactivated and you can begin using the
features immediately. Please note that your domain name may not resolve
for up to 72 hours. This is a standard propagation period.

Since you have previously mentioned legal action, we must provide you
with our legal contact information:

Yahoo! Inc.
Attn: Yahoo! Custodian of Records
701 First Avenue
Sunnyvale, CA 94089

Please send any and all legal correspondence to the above address.

Thank you again for contacting Yahoo! Small Business Support. If you
need further assistance, please do not hesitate to contact us again.

Regards,


Ligaya
Yahoo! Small Business Support


Dear Ligaya ,
I was not concerned with my account . I dont want to renew it . All i
want you to do is refund the 2204 rs wchich you charged me for domain
transfer from US to India .
As this did not happen for at least 30 days after the payment .
Kindly check your records .
Warm Regards
Neethi Fernandes
Neethi's

Hello Neethi,

Thank you for contacting Yahoo! Small Business Support.

We understand you are requesting a refund for a charge to transfer your
domain to India. We are happy to help you with your request.

We have reviewed your account and we do not see the charge you are
referring to. The last charge we received from you was $12.95 USD on
July 17, 2009. To view your billing history, please visit:


and sign in to your account. Once you've signed in, you will be able to
view all billing details regarding this Yahoo! account.

If you could please reply to this email with some additional details, we
might be able to better assist you with your request.

Thank you again for contacting Yahoo! Small Business Support. If you
need further assistance, please do not hesitate to contact us again.

Regards,

Susan

Yahoo! Small Business Support


Dear Susan ,
I checked the billing history .
It show there under service summary . that a payment was made to you
under SMB India Web Hosting Redelegation for 2204.90 .
A payment was made to :
Yahoo! India on 10/7/09 of 2204.90 Rs/- From my credit card .
Kindly check this .
Warm regards
Neethi


Hello Frank,

Thank you for contacting Yahoo! Small Business Support.

I will be happy to further assist you with your billing concerns in
regard to your Yahoo! Hosting service for the domain: neethis.com

You may have believed to have paid for this service in August due to the
attempts Yahoo! made to charge your credit card, however none of the
charge requests were successful. Please see the following:

09/16/2009 04:17 MSTR: 2008 Exp 06/2012 CHARGE REJECTED 12.95 August
service - rejected payment
09/14/2009 04:54 MSTR: 2008 Exp 06/2012 CHARGE REJECTED 12.95 August
service - rejected payment
09/04/2009 04:44 MSTR: 2008 Exp 06/2012 CHARGE REJECTED 12.95 August
service - rejected payment
08/25/2009 05:07 MSTR: 2008 Exp 06/2012 CHARGE REJECTED 12.95 August
service - rejected payment
08/15/2009 04:46 MSTR: 2008 Exp 06/2012 CHARGE REJECTED 12.95 August
service - rejected payment
07/15/2009 04:38 MSTR: 2008 Exp 06/2012 CHARGE SETTLED 12.95 July
service - paid
06/15/2009 04:13 MSTR: 2008 Exp 06/2012 CHARGE SETTLED 12.95 June
service - paid

Because of the non payment your Yahoo! Hosting service has been closed.
Please remember that email notifications are sent to you via email to
the email preference you have on file with Yahoo!. Please check your
email program's settings to make sure directmail@yahoo-inc.com was not
sent to your junk mail folder. Also, you can check to make sure your Yahoo! email preferences are set correctly.

I hope this information has been most helpful and answered your question
about the billing for this service.

Thank you again for contacting Yahoo! Small Business Support. If you
need further assistance, please do not hesitate to contact us again.

Regards,

WenDee
Yahoo! Small Business Support

Dear WenDee ,
I have checked my bank statement and that tells me that i have paid YAHOO! India , 2204.90 RS/- on 10/7/09 - Ref no. 38924 .
Kindly find out and tell me WHO did I pay this money to . Since you are saying that you have not recieved this payment !!!!!!!!!!!!
Regards
FRANK


After this I have not recieved any mails from them .
Kindly help me to get my money back .