Smart Card No. 200520818802; Gurgaon
Sent to: email@example.com , firstname.lastname@example.org on 23-Apr-2012
This is to bring to your notice of a shocking and unethical behavior of your call centre staff and senior staff members Mr. Sanjay Kumar and Rajiv
I have a normal Big TV set top box and called at 18602006666 to place request for HD DVR. As I needed some clarifications on the product, the call was transferred to senior staff department member Mr. Sanjay Kumar who after answering my queries asked to me first to update my a/c balance by 4400/- after which I was to call again and ask for the HD DVR request to be created. I transferred INR 4400/- and called the call centre to the needful. I was then told that this request can not be generated as HD DVR is not in stock. I asked to be connected to Sanjay Kumar who tried evading the question but on persistent questioning said that he is creating a service request No. 0000000006386873.
Today at about 5:15 PM I called up the call centre to enquire status of my request and was told that no such request has been created. I asked to be connected to Sanjay and was connected to another senior staff member - Rajiv, who confirmed that HD DVR is not available and money cannot be refunded and that I can now only buy HD box or additional channel packs.
On asking him to connect to his senior, I was told that I am talking to the senior person and that I could write at email@example.com.
I request reversal of the transaction immediately. The transaction receipt is herewith attached
- Puneet Sharma
Since then I have been receiving automated replies and mails that we heave been unable to contact you on your mobile and that it has been forwarded to concerned department and they will get back to within 48 hrs.
Since then I have also written twice to Sanjay Behl, CEO, Reliance Digital TV. No repsonse niether from him nor from his offices. (Mails attached)
And the amazing part is that thair website continues to list HD DVR option with cost details despite it being apparently out of stock!