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Thread: Reliance Big TV

  1. #16
    nhbhatt Guest

    Default Big tv big problem

    BIG TV BIG PROBLEM
    REF; Big tv DTH service

    Recently big tv has stolen my balance amount rest with company in my account, with out taking my permission for no reason and also blocked channel for which i have already made yearly subscription . In this respects i have made no. of complaints to the company,. but still problem remain unsolved. kindly help me.

    My email : nn_bhatt2003@yahoo.com

  2. #17
    adv.richa is offline Moderator
    Join Date
    Jul 2010
    Posts
    451

    Default Reliance big tv

    Hello,
    As you mentioned that you have already registered your complaint with the Reliance Big TV customer care but still not get any response, so we suggest you to send a written notice to the Nodal Officer via email or registered post, mention all the details in it and ask them for the proper solution with in the mentioned time in the notice, wait for their response and revert us back.
    Note: Keep all the copy of Complaint, Notice and the registered post slip, this may help you if you need to knock the consumer forum.
    Visit: Address to know the nodal officer details.
    For notice reference Visit: Notice before filing consumer complaint

  3. #18
    RelianceBIGTVDTH is offline Junior Member
    Join Date
    Jun 2010
    Posts
    16

    Default

    Hi nhbhatt,

    Can you please provide us your smart card details as well your contact number, so that we could resolve your problem as soon as possible.

    Regards
    Reliance BIG TV DTH

  4. #19
    Amar Nath Agarwal Guest

    Unhappy Big TV Problem

    Hello,

    We are facing problem with Big TV service from last one week. I am getting the message "connection lost". I called customer care executives several times but they are not registering my complaints. They are saying that it may be due to heavy rain and will be done automatically. They are also telling some procedures to do but if I am not understanding to follow then these people should come and resolve the issue. Also no one is ready to come at home and check what is the actual problem. Customer care of Reliance Big TV is really very bad, they don't take responsibility to help their clients. Please take some action against these guys so that we can get service immediately.

  5. #20
    megharaj.global@gmail.com Guest

    Default service disconected why

    I am a reliance big tv customer i have recharged the account no dues from side why you are disconnected my services my account no 200787292227 please relply immediately

  6. #21
    harsh hora Guest

    Unhappy recharge and lack of service

    I am a reliance big tv customer i have recharged the multiconnection account no 200811763852 on 18/02/2011 with cash card of 300 Rs. bearing serial no. 8245800216. My services have been temporarily stopped because of lack of sufficient balance irrespective of it being recharged by me. i have spoken 3 times to customer care but everytime they say complaint has been forwarded without giving me a complaint number. Now they are saying to get it recharge again to get back the services. I want to know why my account has not been recharged by previous cash card and why they are telling me to purchase another card when they are failing to rectify the account status.

  7. #22
    Unregistered Guest

    Default Appco Marketing Pvt. India Ltd. (Reliance Big TV)

    Around three weeks ago(on 17th april), two people of appco marketing india pvt. Ltd. Came to my apartment and offered reliance big tv scheme which according to them costed 4490 ruppees but under certain scheme was now available at rs. 1490.
    On asking for theri ID card, they showed an ID which was issued by appco marketing india pvt. Ltd, and had big tv logo on it, thus making an impression that they are indirectly working for reliance big tv division.They said that an engineer from relaince will come and install the dth antenna and related items within 7 days. Even after repeatedly calling them on a contact number provided by them (saurabh kumar +91-9650456654) and another contact number +91-9312970060, they DID not reply properly. After some days, when they picked up the call, they said that due to some shortage, they cannot fulfill the customer demands and would install in two-three days. After three=four similar calls (assurance of installation in two thrre days), ultimately, when I asked for money refund, they came into action and said they had got appointment for wednesday (4-may-2011 4:00 pm) and thursday (5-may-2011 2:00 pm). No body came on wednesday and today. So, when I again asked for refund, saurabh said that he would call me in half an hour ad he is not responding my calls, evidently ignoring my calls.
    Please suggest.

  8. #23
    Arti0303@yahoo.co.in Guest

    Default Rilence big t.v

    Sir
    i m aarti chaudhary from 7 safderjung lane near by tughlak road thana i registerd my complent since 6 days but your excutive are not visited in my house my complaint 164461899 and i registerd my complaint date is 24/10/2011 please take some action as soon as possible becouse your customer care center will not giving any response the service will be vary bad kindly give your response my no 8826536098 nd olternate no is 8826536097



    your sincerly
    aarti chaudhary

  9. #24
    vypandit Guest

    Unhappy regarding smart card recharge

    It is seen that Reliance Big Tv co.hasnot given the centers from where customer could get the Reliance Big TV smart card recharge coupon.Customer service do not intimate the balance remained and Co. suspends the service abruptly. When I called the Customer service they told me your smart is to be recharged. I am a senior citizen we can not move around to find out the smart card recharge coupon we have inquired the centres near Andheri West station but they told me that Big Tv smart card reliance coupons are not available for so many days. My T.V. is closed for want of recharge coupon.It is better if ZReliance co. give the list of centers where smart coupons would be readily available to the customers . If customer do not get smart card easily and nearby then only would remain that I have to discontinue the DTH servce of Reliance and take other s.

    V.Y.Pandit

  10. #25
    Unregistered Guest

    Default BIG TV Complaint

    My Big TV connection no is 200637906581 , I have registered a job request for upgradation of HD from ordinary plan ,and the required amount was recharged through e-recharge . But even after one week , and till now there is no response from BIG TV local service peoples. My location is Tirunelveli , whenever i contact customercare , they told that within 24 hours , problem will be rectified. But no response from local service peoples

    A.Selvakumar

    Tirunelveli

  11. #26
    Unregistered Guest

    Angry Big tv cheating people

    Hello This is Snehraj.B.M residing in bangalore, i had taken four Reliance Digital Tv connections, from a dealer of Reliance Digital TV that is Appco Pvt limited, #126, Aslam Arcade, 2nd floor, above Bata showroom, Frazer Town Bangalore, i had registered the connections on 13th and 14th September 2011 and the amount in the form of cheque dated 13th and 14th was withdrawn from our account amounting Rs6000 and as promised we got the connections but a month later in the month of October 10th 2011, but the connections we got were only 3 where we had paid for 4 connections though we called up the dealer and informed they did not bother to install it and we also registered complaint with Reliance customer care and both in vain its been two months but still the connection is not given, and we had paid for the platinum pack where we would be getting all the channels free for a year for other connections but they had activated us for sports pack where we can watch few sports channels and nothing else, have been going on with a lot of mental agony and trauma with the repeated calls to dealers and customer care fed up of which i want to go to consumer forum and make them bend to laws and show them Indian Judiciary is not weak as when i said i will complain in the consumer forum the dealer says who cares our judiciary is waste and doesn't care or fear for it you can go and complain and i don not care for it, my smart card number 200909828204

  12. #27
    tasdarbar is offline Junior Member
    Join Date
    Feb 2012
    Posts
    1

    Default

    Hi,
    This is to report about the pathetic service i have received from reliance. I purchased this reliance digital TV subscription in november and this subscription had a promotional offer of 3 months diamond pack free. So, as the 3 months were almost completed I recharged for Rs 171/- on Feb 1 thinking that my bronze pack would be automatically activated. And today my services are suspended and when i called reliance customer service there service was pathetic. they disconnected the call when i said i want a refund as there were not activating my connection. The reliance customer service guys say that after recharging i ideally should have called and got my plan changed.. Would i get a dream that i need to do that.. This point of calling them for changing the plan has no where been mentioned either in the reliance site or neither mentioned by the person who sold me this connection..

    I want to get a complete refund of this connection now from reliance or either get the plan activates till Mar 1 as i have paid for it.

    Im just really upset.. I dont feel like callng back the reliance customer support again and got thru the kios which i have been thru today. The support is just useless..


    My smart card number is :200936931938
    Please call me on 9966658295 in case you can help me on this this

    Regards,
    Dissatisfied Reliance customer

  13. #28
    blisteringbarnacles is offline Junior Member
    Join Date
    Apr 2012
    Posts
    1

    Default complaint against Reliance BIG TV

    on 15th Feb 2012 this Reliance representative walked into my home and offered me DTH connection which will be installed within 7 days but nobody came for connection, when i tried to call this representative, his mobile is not reachable, not even once could i speak to him, then i started contacting customer care and they said it will take another 7 days, still nothing happened, and when i contacted customer care again, they kept on giving different numbers/people to call and these people just passed on the bucks to one another saying he/she is not the concerned person to speak to and give me another different number/people to call, same result with all of them, nobody takes responsibility, and now i want my money back and nobody even respond to me



    Reliance Big TV-imag0580.jpg
    - the representative
    Reliance Big TV-imag0689.jpg
    - the cheque amount taken by this representative

  14. #29
    RDTVcare is offline Senior Member
    Join Date
    Nov 2011
    Posts
    369

    Default

    Quote Originally Posted by blisteringbarnacles View Post
    on 15th Feb 2012 this Reliance representative walked into my home and offered me DTH connection which will be installed within 7 days but nobody came for connection, when i tried to call this representative, his mobile is not reachable, not even once could i speak to him, then i started contacting customer care and they said it will take another 7 days, still nothing happened, and when i contacted customer care again, they kept on giving different numbers/people to call and these people just passed on the bucks to one another saying he/she is not the concerned person to speak to and give me another different number/people to call, same result with all of them, nobody takes responsibility, and now i want my money back and nobody even respond to me



    Click image for larger version. 

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    - the representative
    Click image for larger version. 

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ID:	4956
    - the cheque amount taken by this representative

    Dear Customer,


    This is to inform you that your concern has been noted. Please share your contact number with us so that we are able reach you. Our team is eager to help you.


    Regards,


    RDTVcare

  15. #30
    Naveen.mail.30 is offline Junior Member
    Join Date
    Apr 2012
    Posts
    1

    Thumbs down Reliance Big TV are cheating people

    Dear Sir,

    I T.G.Naveen have purchased a HD set-up-box from a reseller whose office is located at sidlaghatta and name of the reseller shop is Tilak Telecom. I asked the reseller to activate HD SUPER Saver Entry Offer of Rs. 5990/- i.e platinum+Ultra sharp1 for 12 months, And I paid amount of Rs. 5990/- and he said it will get activated within an hour but it took 1 day to get activated and finally it got activated on 28/03/2012 and it is working fine, The purchase details are as follows

    NAME : T L Gururaja

    Mobile No : 9448300455/9242886272

    CUST ID : 20094xxxxx88.

    The problem is, After activation I got a message from reliance big tv stating that "Welcome to Reliance DIGITAL TV. You have subscribed to 4690-12M Plat_0112(4790_4690_1211/4490_,Ultra Sharp 1-C,Telugu Pack-C,Kannada Pack-C. Thank You". In the above message it is exactly stating that the entry offer plan of Rs 4690/- has activated.

    So soon after getting this message I called to customer care and said about this so the customer care people said your account has recharged of Rs 5060/- and the Entry offer plan activated is of Rs. 4690/-, So they suggested me to contact the reseller for Rest of the amount i.e of Rs. 930/- and he informed me that there is discount price of Rs 500/- behalf of ugadi festival, because I have purchased big tv on 28/03/2012.

    Soon after I contacted to the reseller and asked the rest of the amount of Rs 930/- and a discount price, But the reseller said me that I have activated Entry offer pack of Rs 5990/- only AND we have not got any intimation from Reliance about discount.

    So I said the reseller that just now I have contacted to customer care people about this so they said that your account has been recharged of Rs. 5060/- so I asked the rest of the amount but he is stating that the rest of the amount is for Installation and GSK(getting starter kit), I again called to the customer care people and asked is there any chargers for installation and GSK, So they said there are no charges for GSK or for installation.

    For reconfirmation I have logon to Reliance big tv my account and checked the status or account history of my CUST ID, in that also it was showing as “Offer name = 4690-12M Plat” So I got confirmed that the reseller did activation for Rs. 4690/- But not for Rs. 5990/- and cheated me, And I have confirmed the terms and conditions which was declared on Reliance digital tv site. In the terms and condition point no 14. # All entry offers are inclusive of GSK and all other charges. And point no 15. GSK is Get Started Kit which is required to activate your services. Our installation Partner shall provide the set-up-box. dish and other accessories for the installation. In this points they have mentioned there is no charges for GSK.

    So I called the reseller to home and spoken all this things and in front of him I called to customer care and said the story from first and the customer care people transferred the call to the supervisor and supervisor had spoken to reseller and disconnected and then he started saying the caf entry fee that this and all but I didn’t get any clear information from the reseller nor from the reliance customer care people.

    At first customer care people only asked me to get the details of rest of the amount but at last they are only telling that it is correctly activated to Rs. 5990/- how come I can accept the conversation billing. Every where they have mentioned no additional chargers and all entry offers are inclusive of GSK and all other chargers, but how come they are confusion to people and cheating people and looting amount??

    I have all hard copies of all documents which is required to prove that there is a mistake from the reliance big tv as well as the reseller or they have cheated me.

    And more over I didn’t get any bill from reseller.

    So I need help what to do further????

    Can I go to consumer cort????

    Thanks in advance.

    Thanks & regards

    Naveen

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