Dear Monish Chaudhary,

We would like to inform you that your concern listed 18 June 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Rajat Jaiswal,

We would like to inform you that your concern listed 11 June 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Sir,

I had been availing the DTH services since more than 3 years. Initially I was offered a package which cost me less than Rs. 250.00 per month. However, for the last few months, without notifying me, the package changed to some other package which costs me more than what it used to and again two prime news channels CNN IBN and Times Now have been withdrawn!!

On writing to the customer service they informed me that

"We would like to inform you that Economy package has been removed from our platform and your account is running with updated Economy Sports package (Rs. 254.69 per month including taxes). Times Now and CNN IBN channels are not available in that package."

How come the company takes the customer for a ride ?

My customer id is 3000726382 and you can call me on 9207010927

Swagat Mohanty
swagat.adv@gmail.com

Dear Swagat ,

This is to inform you that your concern listed 23 June 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
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Our digital tv account is 3000833146 is not coming for the past 15 days. We have given so many complaints but no response. Kindly rectify the problem assoon as possible.

Hi Ajai,

I am T Pradeep Rao and my customer id is 3010571453.

I had chosen airtel DTH with a hope that you have good customer service mechanism in place. But you have failed to provide good customer service.

Let me tel you that I have made more than three dozens calls to your customer service to get a new airtel DTH connection but of no use.

I had spoken to your following individuals :

1. Deepak Soni,
2. Mayank Pandey – He is unfit for the job as he is not of sound mind.
3. Shwet Pathan,
4. Punit Yagnik,
5. Attish Kumar etc

I also tried to reach to reach to Mr. Daya Krishna but it seems to me that he is not interested to spk to customers and resolve the problem. He does not spk to customers.

You make a claim that you will install the connection and activate within 48 hours. The the fact is your are a big failure. And your setup is just a bunch of useless people.

I MADE ONLINE PAYMENT FOR A NEW CONNECTION ON 25.06.2012 BUT TILL TILL 28.06.2012 ( 14.30 Hours)but you can guess - NOTHING HAPPENED. --- SHAME ON YOU AND YOUR TEAM.

I MADE MORE THAN 3 DOZENS OF CALLS BUT OF NO USE.

Your customer services team is of no use and in ineffective.They say they will get back shortly, but you can guess whether at all they call…

Hope you realize the real operational efficiency.

Let me hope a reply at least from your office…Can I hope??????


Pradeep
9654995317

D/SIR
I WOULD LIKE TO INFORM YOU THAT I AM THE CUSTOMER OF AIRTEL DIGITAL TV FROM PAST ONE YEAR.NOW YOU ARE UPGRADING YOUR SERVICES TO A NEW SATELLITE
WHICH FURTHER REQUIRES REALLIGNEMENT OF CUSTOMERS DISHES.IT IS YOUR DUTY TOWARDS YOUR CUSTOMERS TO GET THEIR DISHES REALLIGNED FREE OF COST AS
CHENNELS ARE DISAPPEARING GRADUALLY.I HAVE GOT MY COMPLAINT REGISTERED SO MANY TIMES FOR REALLINGNMENT OF MY AIRTEL DISH FREE OF COST THROUGH
YOUR CUSTOMER CARE SERVICE..BUT UNFORTUNATELY YOU HAVE GIVEN AN EXAMPLE OF POOREST SERVICE.
NOW IF YOUR ENGINEER DONOT VISIT MY PLACE FOR REALLIGNMENT WITHIN 2 DAYS i.e. upto 30th june 2012 THEN I WILL BE FORCED TO FILE COMPLAINT AGAINST
AIRTEL DIGITAL TV IN LOCAL CONSUMER COUT SOLAN

Hi team,

I registered a complaint om Airtel DTH on 16-June-2012 and your engineer visited after two days and he couldnt resolve the issue (just reinstallation of dish) and informed that he will come on the next day, but dintturn up for a week , so i had to call again to their mobile no, someone picked up and informed he will attend the issue and stil he too hasnt turned up, today morning i need to again call him up and he is going back to the square one and asking hte address again, which i have informed him several times. The way he talked to me is nothte way a support engineer should talk to a customer, he was harsh and disconnecting my call, i need to call him again.

I would request you to resolve my issue by tomorrow and take necessary action against that engineer (Senthil Kumar - Chennai) .

Regards,
Robin

Namaste Mr. Mohanty,

We would like to inform you that your concern listed 23 June 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Hi i have purchase online airtel d2h on 22.06.2012 , & while purchasing connection they told me if you will not satisfy with airtel service with in 15 days we will Refund your money .
& now i am not satisfy with Airtel service., bcoz in Videocon D2h have more facility then airetel, like 3 free movies chanel, free Songs chanel
but airtel doesn't hve like this service.

Now i have called to customer care to disconnect Airtel , & customer care people saying, you have got wrong information abt the refund, but information is provided by the customer care people, & also call was recorded by them, also they are not agree for this also. & just ignoring me & not listening me...

what is this,, is this a customer service ...... ??????

this is worst service which i saw..... Videocon is best in D2h Compare to services, prices..

sushil soni
9975710524
Airtel ID 3010544798

Hi i have purchase online airtel d2h on 22.06.2012 , & while purchasing connection they told me if you will not satisfy with airtel service with in 15 days we will Refund your money .
& now i am not satisfy with Airtel service., bcoz in Videocon D2h have more facility then airetel, like 3 free movies chanel, free Songs chanel
but airtel doesn't hve like this service.

Now i have called to customer care to disconnect Airtel , & customer care people saying, you have got wrong information abt the refund, but information is provided by the customer care people, & also call was recorded by them, also they are not agree for this also. & just ignoring me & not listening me...

what is this,, is this a customer service ...... ??????

this is worst service which i saw..... Videocon is best in D2h Compare to services, prices..

sushil soni
9975710524
Airtel ID 3010544798

Namaste Kalpana ,

This is to inform you that your concern listed 26 June 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
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Namaste Mr. Rao ,

This is to inform you that your concern listed 28 June 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
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Namaste Mr. Soni,

This is to inform you that your concern listed 30 June 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
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