This is what we call independence(not to understand anything), no way just disconnect jump on another network (These............the idiot on the other side cannot understand clear,, plain and simple ENGLISH........superb wording, I do have had the same problem with Reliance.............just sue them, then they will come down begging....Ha Ha my experience yaar!!!!!)

Dear U.P.Prem,

This is to inform you that your concern listed 01 April 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at airtel: About bharti airtel: Feedback

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Dear Prem,

This is to inform that your concern listed on 01 April 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Prem,

We would like to inform you that your concern listed 01 April 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Hi,
My costumer ID is 3001174964. I am using airtel DTH from last 3 yrs but now it is going very critical to continue with this DTH service as the policies of airtel DTH are not for costumer services & satisfaction but only to make costumer fool and get the maximum benefits from costumer by taking advantage of costumer's situations with the service.
In Nov month company made a software update through air interface on running settop boxes, during that my settop box software corrupted and started to take restarts during the operation. I made complaint regarding this to costumer care and given the solution by replacing the settop box without any option of repair or local software update with a replacement charge of Rs 350.
Engineer from local distributor came and told me same as i written above for solution without touching the box. I asked him to repair the same but he refused.
I also refused to replace the settop box as there was not my fault in this case and company should replace or repair my settop box without any cost. Engineer took Rs 100 as visit charges.
Day by day this problem became more critical and my settop box was taking restarts again and again during operations. I again made complaints but after that no resolution provided by the company and left the issue as it was.
Now i made more complaints with costumer care details of which are as follows:
on 22-feb-12 Complaint no.16435462
on 04-Apr-12 Complaint no.17554822
on 07-Apr-12 Complaint no.17627331
on 09-Apr-12 Complaint no.17698869
And against all the complaints i got sms that your problem has been resolved while nobody called or visited to me.
I called in this regard to costumer care supervisor and asked that why the company is not resolving my issue she told me that these are the company policies and you will have to replace your settop box by paying Rs 350.
I went ready for replacement in that situations in which i was fed up and i asked to supervisor that will i be provide a new settop box in replacement when i am paying as per your requirement, she told me that as per company policy i will be provided an old repaired settop box instead of a new one.
This is totally ridicules that i am paying for an old repaired settop box why? Is my current settop box is non repairable or it is the company policy to fool the costumers where i am being provided with an old repaired box while my box will be repaired and provided to the other costumer with a charge of Rs 350 ??
I am now totally suffocated and unable to continue with this company. If my problem is resolved as per my requirements then i will continue with the same.
can someone at AIRTEL who understands this message get this issues resolved.

Thanks

Lalit Rao
+91 9758180574

Dear Lalit ,

This is to inform you that your concern listed 13 April 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel ltd
airtelpresence@in.airtel.com
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There has been no services activated by me on my phone , but the airtel people YOU start a service without our knowledge and loot money from that... IN what way is this sensible to you...YOU dont have any rights for that ..... please STOP starting these services on my phone...or any one else mobile..... you loot our money a lot without our knowledge and we THE PUBLIC have to come behind you for stoping a service.....?????

Namaste Rakshana,

This is to inform you that your concern listed 30 June 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence
We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com

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Namaste Mr. Rao,

We would like to inform you that your concern listed 13 April 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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