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Airtel dth is cheating customers. Please dont buy

This is a discussion on Airtel dth is cheating customers. Please dont buy within the Direct To Home (DTH) forums, part of the Other Services category; I had a very bitter experience with airtel dth. I have subscribed the following packages from 2010 1) South Super ...

  1. 02-01-2012, 10:07 PM #1
    dhanakumar
    dhanakumar is offline Junior Member
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    Default Airtel dth is cheating customers. Please dont buy

    I had a very bitter experience with airtel dth. I have subscribed the following packages from 2010

    1) South Super Value 12M
    2) Cine Plus
    3) Tamil Free top up

    On Oct 23rd 2011 i the package was gonna expire so i recharged for next one year but i found that quite no of channels are missing which i was receiving earlier. I can find the following channels were missing

    1) Sports Channel in south super value
    2) Zee Studio in cine plus
    3) Aditya in tamil free top up

    When i asked the customer care why my package has been changed , they were not able to give proper reason. After several attempts and got frustrated and decided to surrender the connection. When inquired about the surrender and refund process i was informed that i would be disconnected and will be given back my money after the CPE has been recovered.

    On Nov 26th My i have surrendered the connection and on connection was disconnected immediately. And on 8th Dec 2011 CPE has been recovered.

    But till today i have not received any Refund. I was Continuously following it up but no use.

    My recommendation is please DONT GO FOR AIRTEL DTH

    S.DHANAKUMAR
    9841445224
    AIRTEL DTH customer id: 3005500356
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  2. 02-05-2012, 01:28 PM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear S.Dhanakumar,

    This is to inform you that your concern listed on 01 Feb. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  3. 02-15-2012, 02:42 AM #3
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    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear S.Dhanakumar,

    This is to inform you that your concern listed 01 Feb. 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at airtel: About bharti airtel: Feedback .

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  4. 02-28-2012, 09:01 PM #4
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear S.Dhanakumar,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel: About bharti airtel: Feedback

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
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  5. 04-18-2012, 09:39 PM #5
    dhanakumar
    dhanakumar is offline Junior Member
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    Dear Rakesh Ranga

    I havent Received my money back. Please do no cheat the customer and refund the money ASAP.

    Thanks
    Dhanakumar S
    9841445224
    Submit Complaint.. Submit Complaint..
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