Dear Ankur Shah,

This is to inform you that your concern listed on 27 Jan. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Ankur Shah,

This is to inform that your concern listed on 27 Jan. 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Ankur Shah,

We would like to inform you that your concern listed 27 Jan. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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My phone/broadband no. is 011 - 4 45380632_dsl which is not working from 19 Dec'11 almost one and half month has gone but no one has visited the place even once.


Please find the details of complaints logged by me


Date Complaint no. resolve time provided remarks
19/12/11 9098442 16.00.00 no call/ visit
24/12/11 9148269 20.00.00 no call/ visit
26/12/11 9299844 13.30.00 no call/ visit
27/12/11 9300000 12.30.00 no call/ visit
30/12/11 9517462 10.13.41 no call/ visit
04/01/12 9781408 15.44.34 no call/ visit
11/01/12 10162396 16.16.25 no call/ visit
15/01/12 10286327 20.15.11 no call/ visit
25/01/12 10814442 20.07.58 no call/ visit
04/02/12 11207590 09.06.36 waiting


Whenever I called customer care they revert your instrument is not working. How can they assume its not working if no one come and check the it. Airtel is the worst service provider I have ever seen.

I have not received a single call regarding my complaint, and getting regular calls for pending payment. How can anyone expect from me that I will make payment. I am not going to do it. Who will bear all my loss due to non service provide. From past about one and half month.

This is not first time with us, It happened in July'11 as well. There was not network in it for 45 day and start working in first week if September'11. Who will bear the loss due to this. I spite of feeling sorry or rectify the problem, asking for payment. So shameless people recruited by Airtel.

It was the worst experienced with Airtel. I am not going to suggest anyone to take the Airtel connection. Worst service provider, worst customer care with worst technical team who gave the false feed back all the time.


Sanjeev Mahajan
9999080116

Dear Sanjeev Mahajan,

This is to inform you that your concern listed on 03 Feb. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Sanjeev Mahajan,

We would like to inform you that your concern listed 03 Feb. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Hello,

Request no: 17738052, you have my registered mobile number

Unfortunately I chose AIRTEL DTH on one day and paid Rs.2249, but airtel website showed payment failed(but payment was deducted from Bank account), it happens some time so I called customer care to let them know the issue and suggest the next step, below happened after call by call,


1) On the first call customer care guy checked all the information and I told Anit kumar has sent me the link and I have made the payment, he said he will call back in 10 mins , no response from him then

2) second call after 45 mins , I had to told him everything again he said he will call back in 30 mins but again no response (then I sent a mail to anit kumar as well but he didn't get back to me as well)

3) so I called again after 4 hours, girl said I will check the details and will call you back, she called me and confirmed that payment has been received by us and gave above mentioned refernce number, so I asked that I really didn't feel good with the services after what has happened today, so I asked her to talk to customer retention policy dept. and let me know how can you compensate to prove that you will provide good service. She told me she will call back me in a hour. then no response.

4) I called again after 75 mins to know why she didn't call me, then I came to know that her shift ended for the day before 30 mins , so I talked to the guy who picked up the call he transferred it to abhijit who had very bad mic, so I asked him to change it so that I can talk to him but he cut the call.

5) I called again to know what can be done but after explaining everything 7th time in a day to rohini, she transferred the call to Siddiqui who asked me everything from the root so I simply ask him/her why don't you asked to your colleague, I have already explained 6 times but call was cut.

SO I HOPE I HAVE GOOD EXPERIENCE ON THE DAY ONE WHERE YOU GUYS SHOWED HOW YOU TREAT YOUR CUSTOMERS, I AM REALLY AFFRAID AND I DON'T WANT A CONNECTION FROM YOU.

THIS WAS WORST EXPERIENCE EVER, RUDE PERSONS,NO COMMITMENTS, NO CUSTOMER RETENTION POLICY, NOTHING.


After my mail to them on saturday 7th april, they sent me confirmation on sunday(8th april 2012) that they will refund my money , so I waited till thursday(12th april) and called on the same day to know the status of refund that guy told me that no one has processed the refund, I will do that and I will get the funds credited in 24 hours, so I called again to know the status on friday, he said he has sent the reminder and I will get refund in 48 hours, but today some one called me from the customer care to ask me whether my problem is solved or not, I said it is not solved , so he asked the information is not enough , I already provided all the information to them a week ago, and today still they are looking for the information, I really don't know what they are doing since last one week.



PLEASE REFUND MY MONEY AT THE EARLIEST.

Dear Customer (shyam007),

This is to inform you that your concern listed 15 April 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel ltd
airtelpresence@in.airtel.com
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ok,let's see as it has been 12 days now, I am eager to see funds in my account soon.