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Airtel DTH Complaint Numbers 15483037 and 15519916

This is a discussion on Airtel DTH Complaint Numbers 15483037 and 15519916 within the Direct To Home (DTH) forums, part of the Other Services category; I am having Airtel DTH (Customer ID: 3000889049). While watching TV on 14/01/2012, all of a sudden I received an ...

  1. 01-21-2012, 03:58 PM #1
    sundar52
    sundar52 is offline Junior Member
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    Default Airtel DTH Complaint Numbers 15483037 and 15519916

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    I am having Airtel DTH (Customer ID: 3000889049).

    While watching TV on 14/01/2012, all of a sudden I received an Error Message "There is a problem with the installation" and the error code is SM2. This problem was reported to Customer Care Centre immediately.

    From 14/01/2012 onwards daily I am contacting Customer Care Centre and they are giving false assurance. Even after 9 days, the problem was not attended to.

    Surprisingly for the same complaint they have given two complaint numbers: Complaint Numbers 15483037 and 15519916.

    Can you please help me.

    Regards,
    K. Sundararajan
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  2. 01-26-2012, 04:04 AM #2
    Airtel_Presence's Avatar
    Airtel_Presence
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    Dear K. Sundararajan ,

    This is to inform you that your concern listed on 21 Jan. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  3. 01-26-2012, 11:09 PM #3
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear K. Sundararajan ,

    We would like to inform you that your concern listed 21 Jan. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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