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Airtel DTH..Installation delayed by 10days

This is a discussion on Airtel DTH..Installation delayed by 10days within the Direct To Home (DTH) forums, part of the Other Services category; Dear Sir/Madam, Greetings of the day, I have taken an Airtel DTH connection on 10-01-2012.The mode of my airtel DTH ...

  1. 01-19-2012, 06:51 PM #1
    Palanagendra
    Palanagendra is offline Junior Member
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    Jan 2012
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    Post Airtel DTH..Installation delayed by 10days

    Dear Sir/Madam,




    Greetings of the day,


    I have taken an Airtel DTH connection on 10-01-2012.The mode of my airtel DTH purchase was through HDFC credit card,

    Card number..5424161000000437,
    Transaction ID 18330341..
    Registered Mble.No. 9406712790,
    Registered Name : Pala Nagendra


    Address: Room No.104A,
    Krishna Bhawan,
    Ntpc,Vindhyachal Super Thermal Plant,
    Vindhyanagar,Singrauli District,
    Madhya Pradesh.Pin code 486885
    Airtel Customer care executive Mr/Mrs Lakshmi has confirmed the receipt of payment and on 11-01-2012 i have received the message stating the

    Customer Id : 3009687660 and is recharged with Rs.200...Mrs.Lakshmi assured that with in 48 hours installation will be done..but till now installation has not been taken place.From 13th of this month i am regularly calling the customer care and the executives are telling: with in one day your installation will be done,With in 1 hour u will get a call from airtel DTH person,Tomorrow it will be done and so on..u can check the number of times i have called to Airtel customer care this week..The local Airtel executive in our area is arguing in a way that who told u to take in online,we are not responsible for it..it will take more than 15days like that..


    So i request you to please look into the issue..For your kind information this is my 2nd Airtel DTH connection but i have recieved response in a very poor way..


    So i request u to please refund my money back and as a customer of Airtel i suggest you to take disciplinary action on the peole involved for the delay till the down level..


    I request you to refund my money back or provide my an immediate solution
    Submit Complaint.. Submit Complaint..
  2. 01-24-2012, 11:41 PM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Pala Nagendra,

    This is to inform you that your concern listed on 19 Jan. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - Twitter

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  3. 01-31-2012, 11:50 PM #3
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Pala Nagendra,

    We would like to inform you that your concern listed 19 Jan. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook
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  4. 04-21-2012, 11:14 PM #4
    Unregistered Guest

    Default Airtel Installation

    Greetings of the day,


    I have taken an Airtel DTH connection on 19-04-2012.The mode of my airtel DTH purchase was through credit card,





    Customer Id : 3010165109 and is recharged with Rs.200...Installation engineer assured that with in 48 hours of installation I will reccieve the service..but till now that has not been taken place.From today i am regularly calling the customer care and the executives are telling: With in 1 hour u will get a call from airtel DTH person,Tomorrow it will be done and so on..The local Airtel executive in our area is not picking the call

    So i request you to please look into the issue. but i have recieved response in a very poor way..


    So i request u to please refund my money back or provide the service
    Submit Complaint.. Submit Complaint..
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