Hi,

I am a subscriber of Tata Sky for more than 1 year where in i subscribe to their Annual Mega Pack Option charges to that effect are Rs. 6000/- however when i renewed my subscription for next 1 year on 24th Dec 2011 after 2 days where in the money has been debited from my Bank Account i am being told that the amount is not received by them. Whereas for last 2 days i have been through their customer service center being told that the payment status would be updated in 24 hours however even after 24 hours i am now being told that they still dont have the money received.

I think their entire service is a scam, neither are they bothered about servicing their customers nor do their customer service agent know how to speak to their customers, it is a pain dealing with them. Even their website is not intutive which allows you to pay & subscribe to various options once you click on payment options it throws error.

I would appreciate if Tata Sky folks are reading this complaint they address this immediate effect as my services have been disconnected by them due to non - payment however this is not the case as the payment was made already on 24th Dec 2011. Therefore i fail to understand where the money has been debited from my HDFC Bank account how they can claim that they have not received the payment.

Subscriber ID: 1059551141
Tata Sky Transaction ID: TY1112240014019077

This clearly shows that the payment was received by them on 24th Dec fail to understand how they can claim that they have not received the payment.

Aggrieved customer
Sweta Arora Shandil