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Harrasment from customer care in lodging complaint

This is a discussion on Harrasment from customer care in lodging complaint within the Direct To Home (DTH) forums, part of the Other Services category; My airtel DTH id:3003645069 and I have taken two connections from airtel. The setup box is having problem and does ...

  1. 12-22-2011, 01:50 PM #1
    Debjani Panda
    Debjani Panda is offline Junior Member
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    Default Harrasment from customer care in lodging complaint

    My airtel DTH id:3003645069 and I have taken two connections from airtel. The setup box is having problem and does not sense the remote control. After complaint the airtel engineer came with a setup box which was totally worned out. Airtel gives setup boxes which do not work properly even for one or two years and they try to replace with old boxes of even worser condition.When we tried to talk to him he just gave us the customer care no. and disappeared from our house and switched off his mobile.
    The customer care told us that our pin code was not covered under thier area.
    Now the setup box has not been working since a month and such type of irresposible beahviour from the ngineers is totally undesirable.
    Airtel should fix these people who are so irresposible and are simply harassing customers.

    Debjani Panda
    M0bile:9996312416/8295000265
    Airtel id:3003645069.
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  2. 12-23-2011, 07:51 AM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Debjani Panda,

    This is to inform you that your concern listed on 22 Dec. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  3. 12-27-2011, 09:27 PM #3
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Debjani Panda,

    This is to inform that your concern listed on 22 Dec. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  4. 01-04-2012, 11:46 PM #4
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Debjani Panda,

    This is to inform you that your concern listed 22 Dec. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at airtel: About bharti airtel: Feedback .

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Twitter
    Facebook - Airtel Presence | Facebook
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  5. 01-07-2012, 02:34 PM #5
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Debjani Panda,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel: About bharti airtel: Feedback

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Twitter
    Facebook - Airtel Presence | Facebook
    Submit Complaint.. Submit Complaint..
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