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videocon d2h first installation awaiting

This is a discussion on videocon d2h first installation awaiting within the Direct To Home (DTH) forums, part of the Other Services category; Dear Respected Sir/Madam, Yesterday i have brought new videocon d2h at my home to use it for the first time.Right ...

  1. #1
    aroopesh is offline Junior Member
    Join Date
    Dec 2011
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    2

    Default videocon d2h first installation awaiting

    Dear Respected Sir/Madam,

    Yesterday i have brought new videocon d2h at my home to use it for the first time.Right now i am residing in Chennai Tambaram Parvathy nagar.From shop we got the contact number is that 09841600173 and the person who came to install the set top box in evening told us with in half an hour it will be activated whose contact number is 09789056875.After half an hour we called the 1st number who gave 2 hours later 4 hours.Morning we called both numbers but we didnt get any response thing is that no body is picking up my calls.after some hours i called customer care
    [FONT='arial black', sans-serif]09082099999 who gave us four more hours. Interesting thing is that in shop they told me that with in some minutes they will activate this.i thought videocon is a good service.but when the first installation takes so much of times and so many days,i am in doubt about the later on service of yours.[/FONT]
    [FONT='arial black', sans-serif]My smart card number is 4147111147(O).[/FONT]
    [FONT='arial black', sans-serif]Set top box is registered in the name of Raghu RT.[/FONT]
    [FONT='arial black', sans-serif]My customer ID is 60888168.I am fed up with chasing everyone and the stupid excuses given by all the customer care peoples in this world.[/FONT]
    [FONT='arial black', sans-serif]Kindly do activate my first service with you as i am on holidays and I am feeling very much bored in my home.[/FONT]
    [FONT='arial black', sans-serif]
    Regards
    [/FONT]


    [FONT='arial black', sans-serif]Ashwini Roopesh[/FONT]

  2. #2
    Masih123 is offline Junior Member
    Join Date
    Dec 2011
    Posts
    1

    Default Installation Awaited

    Hi,

    About 2 weeks back, I called Videocon Customer care for registering a Go live kit and for installation of Videocon D2H, They have taken all the details related to the same process and said that installation team would contact me within 24 to 48 hrs. i received their call on the next day, the person who called was in great hurry. He didn't wanted to listen any thing he just said that i need to purchase 1k recharge coupons and then the process will be carried forward.

    First of all the day when i registered the Go live kit, the CC representative didn't told me anything related to 1k recharge coupons. After purchasing the said coupons, I called them Again and they repeated the same lines that your case has been forwarded and the installation process team would get in touch in 24 to 48 hrs. After waiting for 3 days I called them again and they repeated the same lines.

    What sort of service would i expect from them when they are not ready to install it.

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