Dear Ekanth,

This is to inform you that your concern listed on 26 Nov. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Ekanth,

We would like to inform you that your concern listed 26 Nov. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Mr. Ranga,


The problem bit resolved and pls don't consider that the movement your team calls it will not get
Resolves

Again attaching the mail sent to nodal officer and nodal officer is still sleeping about my query
Always try to resolve the problem pls don't make assumptions that it resolved

Below mail sent to Dth nodal officer on 28th nov.

Arun,

Today I got a call from Airtel person @Mr. Vineet and told present package does not have star sports star cricket and espn which is withdrawn 2 months back, he is lying because I ve watched same earlier plan till 24th nov 2011.

I really don't know that whom to believe .
The worst part is even this guy is also rude and says @to do what ever you like we don't mind we always cheat customers.I asked him to transfer cal to his supervisor but he said he is the supreme for Airtel dth, and told me to complain.

Now tell me do I really get any justice.
and also do I get reply from you.

Ekanth

I ve recharged with 300 got confirmation in ivr as successfully recharged
because of Airtel inefficient system problem they are asking me to wait for2 days
For resuming telecast which is in suspension

If i allowed rating customer care I will rate worst because they promised-their supervisor
Will call me in half an hour but they haven't called me, and they avoided my call regardless

Spoke to shyamala md rafeeq rajendran and syed no helped in resolving problem and no one connected me to their supervisors because they are very busy

Really don't know where to contact for asking the problem????

Airtel is cheating customer even after deducting money from credit card, they says that I've not recharged it is not reflecting. If it is not reflecting how come bank is sending below SMS

Rs 300.00 was spent on your Credit Card 5520XXXXXXXX5034 on 10-JAN-12 at Bharti Telemedia Lim.

I am attaching confirmation SMS sent by citibank the movement I recharged at 9.32am on 10th Jan

" Rs 300.00 was spent on your Credit Card 5520XXXXXXXX5034 on 10-JAN-12 at Bharti Telemedia Lim."

Also tried calling Airtel nodal, they are picking my call but not answering and cutting it regardless

If u have any other ways to proper person pls let me know the details.
and pls don't provide nodal number or nodal email where customer will not get any response from nodal officer mr. Arun.

I think it is better close this service itself.

Dear Ekanth,

This is to inform you that your concern listed on 10 Jan. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Ekanth,

We would like to inform you that your concern listed 10 Jan. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Twitter
Facebook - Airtel Presence | Facebook