This is Srinivas one of Airtel DTH sufferer for past 5

months.

My Customer ID: 3000263253

I will give the complete history of my problem here....


In the last week of may there was heavy rain in the

evening around at 8 OClock. Suddenly my Airtel DTH

connection got disconnected. Then after an hour
rain stopped and i have checked my Airtel DTH connection

then it is displaying an error code on the screen. Then

immediately call Airtel customer care to log a complaint

abount my connection.

I logged a complaint on 31-05-2011. After that i have

received a SMS from Airtel DTH customer care.

1) Dear Customer, request no. 8574800 for Video problem

"Happy code-573. Share code with engineer once issue is

resolved.

Sender AD-DTH on 31-05-2011 at 8:23:06 PM.

Then they had sent one service engineer to rectify the

problem. He checked STB and charged Rs.100.00 as service

charge said that you will get your connection in an hour.

Receipt No. 7835
Date: 04-06-2011

Person who visited my place to rectify the problem his

details.

IE Signature: Pramod
IE Name : Pramod Shetty
IE Oracle ID: FECN-05


Address of Customer service network

M/s. Communication NetWork
No. N44, 9th B Main , Sector XI.
Jeevanbhema nagar, Bangalore - 75
Mobile. 9663364325,9845654325

Again i had received another SMS from AD-DTH

2)Dear Customer, request no. 8628244 for "Wrong

resolution(Domino)", Happy code-176. Share code with the

engineer Once issue is resolved.

Sender AD-DTH on 02-06-2011 at 12:53:03 PM



Still the problem persists iam not getting the connection (

channels)

Again i spoke to customer care about the issue. I had

received another SMS from AD-DTH

3) Dear Customer you service request reference no is

8628244 for "Wrong resolution has been resolved. if the

issue is unresolved please call 8105731888.


Sender AD-DTH On 04-06-2011 at 01:02:04 PM



Still the problem not rectified. Again i had a call with

customer care about the problem, they suggested me to do

SMS for rectify the problem, i immediately send a SMS

Then again i had received another SMS from AD-DTH.

4) Your request for Heavy reference has been accepted. It

will be done in 10 minutes, please keep the STB on

Sender AD-DTH on 05-06-2011 at 07-71:26 AM

I waited more than an hour as per his advice. Still problem

persits not getting channels.

Then again called customer care after speaking i had

received another SMS from Airte DTH

5)Dear Customer, request no8726881 for VC issues "Happy

code-743 . share code with the engineer once issue is

resolve.

Sender AD-DTH on 05-06-2001 at 9:25:45 AM

Still my problem is not resolved then i waited for two

more days i fed then i called ctomer care , requested for

disconnection Airtel DTH .

after that i had received SMS from Airtel DTH

6) Dear customer, Thank you for contactingus . your service

request reference no is 8820118 for disconnection.

Sender AD-DTH on 07-06-2011 at 10:10:56 AM.

They said that my balance amount will be refunded by that

day my account balance was arount Rs.1270.00/-

so far i have not received my money from Airte DTH.

This what happed with Airtel DTH .

Finally the moral i had learned from Airtel is

"People should not have any sort of network provided by

them such as mobile service, Internet and Digital TV".

I had felt very bad about service provided by AD-DTH.

Also i started tell my friends and known people who are

willing to take digital TV i told them go for Tata SKY or

Sun network.

Also i my humble request to the people who are interested

take the Digital TV connection go for any other Digital TV

Services such as Sun network, Tata SKy or Videocon.


The Airtel digital TV people are finally not providing good

customer service after sales. This is one of bad culture we

had in INDIA from all of the vendors.