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Going for Airtel DTH, be prepared to live without TV for weeks together

This is a discussion on Going for Airtel DTH, be prepared to live without TV for weeks together within the Direct To Home (DTH) forums, part of the Other Services category; My Airtel DTH connection is just over a month old. Out of which more than 15 days it has not ...

  1. #1
    ranjansp is offline Junior Member
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    Nov 2011
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    Default Going for Airtel DTH, be prepared to live without TV for weeks together

    My Airtel DTH connection is just over a month old. Out of which more than 15 days it has not workled. Today the 15th day after complaining and the problem still continues. How shameless are they to call me again & again and ask me if the problem got resolved? Don't they have any contact with their service department? No one comes to resolve, they expect my problem to be resolved mysteriously without someone visiting my place?
    Everyday i get a call by a new person, asking me the issue i have been facing and my address etc. etc.. Worst service i have ever seen. When they take long time for a problem in the heart of Bangalore city how can they reach rural villages or other towns.
    Even a simple daily-wage worker keeps his promises, but not the Airtel DTH team.


    Finally when i requested for a cancellatino of subscription and a refund, their reply is, they are not able to refund the money, but the rest of the recharge pending in my account can only be returned!!!!!!!!!!!!


    This is my honest feedback, hope it helps others.

  2. #2
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Dear Rajan,

    This is to inform you that your concern listed on 4 Nov 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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