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Complaint Against Airtel Digital TV

This is a discussion on Complaint Against Airtel Digital TV within the Direct To Home (DTH) forums, part of the Other Services category; Complaint Airtel Digital TV-Customer ID 3008199691 This is to complain that Airtel Digital TV have given me the worse service ...

  1. #1
    Mayurshetty is offline Junior Member
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    Default Complaint Against Airtel Digital TV

    Complaint Airtel Digital TV-Customer ID 3008199691

    This is to complain that Airtel Digital TV have given me the worse service I ever recieved.
    I was unable to recharge my digital TV through the website. SO i called customer service and they kept disconnecting my call.
    I called 8 times that day and they disconnected my call each time. I got really irritated and gave request for disconnection of service.
    Ref nor-12984681, since then the service is even worse, They didnt even empathise for the bad service i got, they straight away registered my complain and said some engineer will come for disconnection of my service and take the hardware. But next day I get an SMS informing me that the issue has been resolved.


    I call again and was informed that I told them that i agreed to continue with service which i never did. I re registered the complain--Req nor-13099336.
    Next day its the same thing again, it said issue resolved.


    Today i get SMS saying "My cable issue was resolved ref nor-13142980. I dont know whats happening. I know its of no use calling the customer care(worse service).


    I am not sure if some one will look into this.


    Regards,
    Mayur Shetty

  2. #2
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Dear Mayur Shetty ,

    This is to inform you that your concern listed on 31 Oct. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  3. #3
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Dear Mayur Shetty ,

    We would like to inform you that your concern listed 31 Oct. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook

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