Dear Tatasky Customer Care Executive,

I had subscribed to your DTH only because you had at the time of my subscription offered as many as seven Malayalam Channels (DD Malayalam, Surya, Asianet, Asianet News, Kairali, Amritha & Kiran). Now you have at first instance removed the DD Malayalm & Amritha Channels (refer my complaint NoSR2409110649834) and now most brazenly even removed Kairali channel thereby leaving just four out of the initial seven Malayalam Channels. No reasoning or notice or in lieu or refund or reduction in charges has been offered. This is nothing but gross disregard to customer needs and sentiments.Please do the needful to restore all the seven Malayalam Channels immediately or else please refund all amounts and remove your equipment.

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Dear TATASKY Customer Care Officer,



1.Thank you for your unconvincing & incomplete reply as regards the basic query and really regret your making use of this opportunity to put forth all the other irrelevant bombastics........................(Thank you for your patronage. Your feedback is very valuable & this letter addresses the point you have raised.
Our large national audience is bound to have diverse viewing patterns because it is 5 million strong, you can imagine that tastes and preferences differ across the country! And our endeavor is to satisfy people in every part of India.
At launch, Tata Sky offered just 60 channels, but in the last 3 years, that count has gone up to thrice as much. Today, Tata Sky offers 191 channels & services - each one of these channels has been picked based on its viewership & popularity. Unique interactive services have been specially designed for your whole family.

High Definition (HD) TV is the current technology wave in the TV industry today. This digital broadcasting system with higher resolution and enhanced picture and sound quality in comparison to a regular television service also consumes more bandwidth. Tata Sky has over the period of a year launched 7 asli HD (shot and broadcast in HD) channels, in keeping with todays viewing patterns.
We have tried to ensure that we have an offering for every region & every language but we also are limited by bandwidth availability.) .

2. If you have discontinued airing (telecasting / transmitting) these channels (DD Malayalam & Amritha TV) pray what could be the reason for such a decision especially regarding DD Malayalam, which is an essential Channel??????????
3. Till when is such stoppage???????????

4. When and how have you notified such stopping of subscribed channels????
5. Why have you not notified these discontinuation through the well established channel of communication which is the subscriber's TV????

6. What stops you from stopping airing many more channels for which I have already paid the charges?
7. If you have discontinued these channels have you given any other alternative add ons as replacements or suggested reduction in the daily fare / charges??????
8. What is the Channel Number of the E24 Channel that you say is on your "Platform"???? If it is there on your Platform then why is that I am not able to receive it???????????????



Please answer the specific query raised by the customer and avoid using the complaint as a forum to sing paeans about yourself!!!!!!!!!!!!!!!


Hope to get a more realistic to the point reply.
Yours frustrated customer

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Dear TATASKY Customer Care Officer,



1. Please be informed that your staid and stereotyped replies does not address the complaint made by me. As mentioned by me earlier your removing three of the seven Malayalam channels is grossly inappropriate and unacceptable. By your standards and methods you could remove the remaining four Malayalam channels and you will continue to proffer your stock reply to all my complaints. Hence please make an effort and give me pointed replies to each of the issues raised by me.
2. In addition to the above also be kind enough to apprise me as which are the other cahnnels in Hindi; English and other Regional Indian language channels that you have, after research of viewership decided and removed from your platform just as you did in the case of the three Malayalam channels. Also if your reserch and study have found any new Malayalam channels that could in the near and foreseeable future be brought on your TATASKY platform.