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Airtel DTH - Pathetic customer service

This is a discussion on Airtel DTH - Pathetic customer service within the Direct To Home (DTH) forums, part of the Other Services category; My Written complaint to Airtel DTh --- No Response Yet Customer ID - 3001709795 Dear Sir / Madam This is ...

  1. 10-19-2011, 10:20 PM #1
    m_s2k
    m_s2k is offline Junior Member
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    Thumbs down Airtel DTH - Pathetic customer service

    My Written complaint to Airtel DTh --- No Response Yet

    Customer ID - 3001709795

    Dear Sir / Madam


    This is to bring your kind attention to the problem I am facing currently.
    I am a subscriber of Airtel DTH from almost 2 years now. Few Days back a
    service engineer visited my house and made some changes in settop box and Dish
    Antena saying that its now pointing to new satellite. After this change I have
    started getting this trouble of Frequent Signal Loss , now from last 2 days my
    Settop box is not receiving any signal at all.
    I've registered this complain and ticket number is 12748988 , but your service
    provider is asking for visit charge of RS 100/- , while RS 100/- is not a
    significant amount but plz explain


    1> Why should I pay for any technical problem where the root cause is changes
    made by you engineer? My settop box was working fine before the changes . It
    used to give trouble but only in bad weather condition which is not the case
    this time.


    2> Even Its because of any other problem why should I pay , Isn't it Companies
    responsibility to look in to Customers problem and provide smooth services ?
    Please help to resolve the issue on priority basis , also if you think you are
    not the right person to take decision on it , plz escalate OR provide me the
    escalation point.


    Thanks & Regards,
    Manish
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  2. 10-22-2011, 10:17 AM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Manish,

    This is to inform you that your concern listed on 19 Oct 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  3. 10-22-2011, 02:34 PM #3
    m_s2k
    m_s2k is offline Junior Member
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    Thanks for reverting Mr. Rakesh,

    Further upodate on 12748988 -> Ticket has been CLOSED with comments customer is not resdy to pay Service Charge

    I've relaunched the complain , complain number is 12856115 --> Your call center agent assured us that he will escalate my concern but No Update yet.

    Its almost one week know and I don't see any solution coming in. Can you advise me on next step plz?
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  4. 10-24-2011, 08:55 PM #4
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    Airtel_Presence
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    Dear Manish,

    This is to inform that your concern listed on 19 Oct. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  5. 12-07-2011, 04:45 PM #5
    Airtel_Presence's Avatar
    Airtel_Presence
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    Dear Manish,

    We would like to inform you that your concern listed 19 Oct. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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