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Videocon D2H Service Commitment V/s Delivery

This is a discussion on Videocon D2H Service Commitment V/s Delivery within the Direct To Home (DTH) forums, part of the Other Services category; My customer id with Videocon D2H services is 52607675. I had recently purchased an Sansui TV and was provided with ...

  1. 10-17-2011, 04:47 PM #1
    dsouzamario
    dsouzamario is offline Junior Member
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    Default Videocon D2H Service Commitment V/s Delivery

    My customer id with Videocon D2H services is 52607675.

    I had recently purchased an Sansui TV and was provided with Videocon D2H connection. At the time of this purchase I was told that if I recharge it for INR 1000, I would have 2 months of connection for free. This connection was activated around the 18th / 19th of Sept, which should ideally expire in Nov.

    However during the week of 3rd Oct I started getting SMS's and calls asking me to recharge as my account will expire on 11th Oct. On calling the customer care on 11th Oct I was told that the free activation was only for 27 days and not for 2 months.

    How come I was not told about this earlier when i was making the purchase
    How come after i made the call is when i am told that it is not for 60 days but only for 27 days
    Is it that false commitment is made by sales guy just to make sales and then the customers are left on their own

    As of 9th Oct 2011, Videocon D2H team have disconnected my services. Unfortunately I do not have anything in writing from the sales guys except the invoice for the money i paid for this connection.

    I am absolutely dissatisfied in the way my query has been handled and I have asked them to discontinue with the service and have asked Videocon folks to come and pick up their stuff.

    Just wanted people to know and if the consumer court can guide me if on how / what action can be taken against this misleading act of Videocon D2H representative

    Regards,
    Mario
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  2. 10-21-2011, 04:43 PM #2
    ASOK Guest

    Default Not offered the package as per order and connection deactivated

    my customer id is 55168661.

    I wanted to take a HD satelite connection from your VIDEOCON recently and hence I contacted VIDEOCON over phone on 15.10.2011.

    They offered us the following packages:

    aa) price 2690(including standard installation) +free 2 month Platinum HD pack + 400 cash back

    or alternately

    bb) price 2690(including standard installation)+free 3 month new gold sports+45 days HD GLOBE add-on+ 400 cash back.

    The offer was same with their online portal as well as with retail outlets at Dombivli.

    Since thro' online I got a 400 cash back offer, I placed the order thro' online for the second option, i.e 3 months new gold package+add on HDG for 45 days.

    I placed an order for "SATELITE HD BOX" on dtd 15.10.2011.

    I got the installation done by videocon on 16.10.2011.

    Now after installation, the installation- fellow told me that HD PLATINUM pack is active( Though as per my order it should be the other one)

    But from 19.10.2011 morning the package has been changed to "NEW GOLD Sports+ HD globe add-on" but in the night 10.30 pm the "HD GLOBE add-on" has been taken off.

    When I contacted vediocon customer care in the night 19.10,he informed me that the HD GLOBE ADD-ON will be started within 2 hours.But till morning it has not been started and I called again on 20th Morning and customer care person (Mr. Rajiv) told me that his senior will call me shortly.But nobody turned .

    At 10.45 hrs I again contacted your customer care and lodged my complaint.
    The person (Mr. Santosh) was telling that as per the sr. no. of product , I have been given 27 days HD Platinum pack free.

    But it is not at all acceptable to me and it is unfair practice of buisness.When I ordered I was told the above mentioned packages and accordingly I ordered the same.

    As per My order I should be given the following package:


    NEW GOLD SPORTS( 3 MONTHS, I.E UPTO 16.1.2012) WITH HD GLOBE ADD ON( 45 DAYS, I.E UPTO 1.12.2011)

    Now customer care is telling since I make a complaint they have changed the package to my desired one but they have charged me for the same. As a result my account is negative and it has been deactivated.Now I have no connection at all.

    It is quite pathetic experience from videocon.
    First of all I have not got the product which I have ordered.
    THEN INSTALLATION HAS BEEN DONE BY VEDIOCON ENGINEER ONLY AND ACTIVATED THE PLAN WITHOUT ASKING ME OR WHAT I HAVE ORDERED.
    When I complain them I am being charged and my connection got deactivated.

    Can I take a legal stand against them .
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