Dear Deepak Kumar Patel,

This is to inform you that your concern listed on 10 Oct. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Deepak Kumar Patel,

This is to inform that your concern listed on 10 Oct. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Deepak Kumar Patel,

We would like to inform you that your concern listed 10 Oct. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Hello,
I wanted to have a new DTH HD connection so i registered my name and mobile number on the Airtel DTH site on 6th April 2012. I got a call within 5 minutes from the Airtel Sales Call Center. I was very much impressed with the prompt response. The agent( Name: Manish) was said if i make the payment over the IVR the connection would be installed withing 24 hours and asked me to make the payment instantly. Hesitantly i made the payment via their IVR system using my ICICI Bank credit card.
The money was instantly deducted and i was promised that my installation would be made today itself - 7th April.
After waiting till 7 PM i called up the call center at the following number :020 44448080
I provided the following information at the call center :

Name: Siddharth Verma
Address : C802, Sylvania Magarpatta City Pune.
Transaction ref no from ICICI Bank: 74332742098209783894356
Booking Ref No Provided by the agent :19358924
The payment was made at precisely April 06, 2012; 21:19:08 hrs.)

To my amazement the agent replied that he cannot find any of my details in the system. He also informed my that there is no customer created for me and i dont have a customer number. And since i dont have any customer number yet no processing can be done for me.
This is an utter scam from my perspective. The money was readily deducted. IF the money was so easily deducted then under whose name was the transaction made and how do the airtel folks are tracking it. The money is gone and they have no details whatsoever for it. It is just sheer nonsense that they took the money but never bothered to create a customer or made any entry in the system to track it.

Now it seems to me that the money is gone and there is no way to track it. This is an utter scam. Asking people to pay upfront and then not having any tracking for it is simply no professional behavior and no way for a company like Airtel to do business or handle its customers.

Dear Siddharth Verma,

This is to inform you that your concern listed on 07 April 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Full payment made for multi-room connection at Bangalore on 7/4/2012 via netbanking against account number 3007684520.

After continous follow-up, STB installed on 20/4/2012; But activation not yet done, inspite of telephonic and emaill communication.

Bangalore team says funds have not been transferred from Airtel Delhi Account to Bangalore account. Delhi guys are not giving the correct picture. Every mail reminder sent by me is handled by different executives. Till date I have sent atleast 20 emails and calls to the only available number, 12150. It seems there is no accountability of these executives; there is no senior manager overseeing it, and no ticketing system to ensure closure to the logical end. It is very clear there is utter chaos in the team handling this online system, which I understand is based in Delhi. I have been repeatedly asking them for a refund, so that I can approach some other responsive service provider.

In short, it was a very wrong decision made by choosing Airtel DTH.

Dear Customer (3007684520),

This is to inform you that your concern listed 22 April 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
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