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AIRTEL DTH Connection

This is a discussion on AIRTEL DTH Connection within the Direct To Home (DTH) forums, part of the Other Services category; I am Murali. I wanted to get Airtel to provide me with DTH connection. I payed thru internet. I was ...

  1. 10-05-2011, 07:24 AM #1
    arvimur
    arvimur is offline Junior Member
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    Default AIRTEL DTH Connection

    I am Murali. I wanted to get Airtel to provide me with DTH connection. I payed thru internet. I was promised next day installation. Till now I have not heard anything from anyone. The biggest pity is when I approach Airtel customer care, they do not know whom to contact for resolution. They have outsourced getting payments for contracts. They do not follow up. We as a customer has to follow up with their designated dealers or partners. Airtel knows that I have paid for the service. They refuse to complete the order and deliver the installation.There is no refund policy. I do not know what else I will face when the installation party comes to my house.

    I contacted the corporte office. They promised to return my call. No one returned my call. When it is a Corporate policy to leave customers in lurch we cannot expect anthing better from their staff. NO ONE HONORS THEIR OWN WORDS.

    The details of my order is

    Booked on Sept 30th, 2011 Thru internet
    Amount Paid 2490.00
    Digital Tv Acc No: 3008910571
    Order Number: 4015444

    Paid Thru: connectindia .in
    Merchant Site URL : vriti .com
    Phone number of Person who took order : +91 120 408 7614, Lalith Goswami lalit.g@vriti-interactive.com


    Thanks
    Murali
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  2. 10-08-2011, 05:10 PM #2
    Ashok Kumar Yadav
    Ashok Kumar Yadav is offline Junior Member
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    I am Ashok Yadav from Bikaner Rajasthan. I want to get a Airtel digitalTV connection so I was promised to next day installation. I left the request on 20 sep 11 and pay 3510/- by cheque on the account no 30722497768 . I wait last 18 days but there are no any installation. Airtel knows that I have paid for the service. They refuse to complete the order and deliver the installation.There is no refund policy. I do not know what else I will face when the installation party comes to my house.
    I contacted the corporte office. They promised to return my call. No one returned my call. When it is a Corporate policy to leave customers in lurch we cannot expect anthing better from their staff. NO ONE HONORS THEIR OWN WORDS.

    The details of my order is

    Booked on Sept 20th, 2011 Thru internet
    Amount Paid 3510.00
    Digital Tv Acc No: 30722497768

    Thanks
    Ashok Yadav
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  3. 10-09-2011, 04:08 AM #3
    Airtel_Presence's Avatar
    Airtel_Presence
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    Dear Murali,

    This is to inform you that your concern listed on 5 Oct. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  4. 10-11-2011, 12:08 AM #4
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    Airtel_Presence
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    Dear Murali,

    This is to inform that your concern listed on 5 Oct. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  5. 10-12-2011, 12:08 AM #5
    Airtel_Presence's Avatar
    Airtel_Presence
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    Dear Murali,

    We would like to inform you that your concern listed 05 Oct. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  6. 12-27-2011, 04:55 PM #6
    kavitasingh
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    Hello,

    Acc Number : 3009602260

    I have ordered for an Airtel Digital DTH connection on 24th Dec. I had been promised that my installation will be done by 25th Dec 2011. But till date i have not even received a call from Airtel regarding the installation.

    I have kept calling the customer executive numbers, they just give me a response stating, the team will call back soon or they say that we will forward your call to senior executive and the call gets disconnected. But for the past 3 days i havent received a call from them.

    Airtel being a Brand should surely have some ethics to follow, when people from your side give commitment stating that they will complete the installation by so an so date, they should stick to it.
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  7. 12-30-2011, 03:48 PM #7
    Airtel_Presence's Avatar
    Airtel_Presence
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    Dear Kavita Singh,

    This is to inform you that your concern listed on 27 Dec. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  8. 12-31-2011, 07:51 PM #8
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    Airtel_Presence
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    Dear Kavita Singh,

    We would like to inform you that your concern listed 27 Dec. 2011, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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