Dear Jay,

This is to inform you that your concern listed on 29 Sep 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Jay,

This is to inform you that your concern listed 29 Sep. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@in.airtel.com in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Jay,

We would like to inform you that your concern listed 29 Sep. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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This is Srinivas one of Airtel DTH sufferer for past 5 months.

My Customer ID: 3000263253

I will give the complete history of my problem here....


In the last week of may there was heavy rain in the evening around at 8 OClock. Suddenly my Airtel DTH connection got disconnected. Then after an hour
rain stopped and i have checked my Airtel DTH connection then it is displaying an error code on the screen. Then immediately call Airtel customer care to log a complaint abount my connection.

I logged a complaint on 31-05-2011. After that i have received a SMS from Airtel DTH customer care.

1) Dear Customer, request no. 8574800 for Video problem "Happy code-573. Share code with engineer once issue is resolved.

Sender AD-DTH on 31-05-2011 at 8:23:06 PM.

Then they had sent one service engineer to rectify the problem. He checked STB and charged Rs.100.00 as service charge said that you will get your connection in an hour.

Receipt No. 7835
Date: 04-06-2011

Person who visited my place to rectify the problem his details.

IE Signature: Pramod
IE Name : Pramod Shetty
IE Oracle ID: FECN-05


Address of Customer service network

M/s. Communication NetWork
No. N44, 9th B Main , Sector XI.
Jeevanbhema nagar, Bangalore - 75
Mobile. 9663364325,9845654325

Again i had received another SMS from AD-DTH

2)Dear Customer, request no. 8628244 for "Wrong resolution(Domino)", Happy code-176. Share code with the engineer Once issue is resolved.

Sender AD-DTH on 02-06-2011 at 12:53:03 PM



Still the problem persists iam not getting the connection ( channels)

Again i spoke to customer care about the issue. I had received another SMS from AD-DTH

3) Dear Customer you service request reference no is 8628244 for "Wrong resolution has been resolved. if the issue is unresolved please call 8105731888.


Sender AD-DTH On 04-06-2011 at 01:02:04 PM



Still the problem not rectified. Again i had a call with customer care about the problem, they suggested me to do SMS for rectify the problem, i immediately send a SMS

Then again i had received another SMS from AD-DTH.

4) Your request for Heavy reference has been accepted. It will be done in 10 minutes, please keep the STB on

Sender AD-DTH on 05-06-2011 at 07-71:26 AM

I waited more than an hour as per his advice. Still problem persits not getting channels.

Then again called customer care after speaking i had received another SMS from Airte DTH

5)Dear Customer, request no8726881 for VC issues "Happy code-743 . share code with the engineer once issue is resolve.

Sender AD-DTH on 05-06-2001 at 9:25:45 AM

Still my problem is not resolved then i waited for two more days i fed then i called ctomer care , requested for disconnection Airtel DTH .

after that i had received SMS from Airtel DTH

6) Dear customer, Thank you for contactingus . your service request reference no is 8820118 for disconnection.

Sender AD-DTH on 07-06-2011 at 10:10:56 AM.

They said that my balance amount will be refunded by that day my account balance was arount Rs.1270.00/-

so far i have not received my money from Airte DTH.

This what happed with Airtel DTH .

Finally the moral i had learned from Airtel is

"People should not have any sort of network provided by them such as mobile service, Internet and Digital TV".

I had felt very bad about service provided by AD-DTH.

Also i started tell my friends and known people who are willing to take digital TV i told them go for Tata SKY or Sun network.

Also i my humble request to the people who are interested take the Digital TV connection go for any other Digital TV Services such as Sun network, Tata SKy or Videocon.


The Airtel digital TV people are finally not providing good customer service after sales. This is one of bad culture we had in INDIA from all of the vendors.

HI!!

Ever since I have taken the Airtel Digitel TV connection, nothing has gone right!!!

There is nothing called "Customer Service" when you call their call center. It would have been several times that I had called in to the Toll Free number and was hunged upon. There was no courtesy shown even to call back by these support individuals.

After lot of pains in the initial, finally the service was set up and working alright untill last week when a problem has creeped up whereby the settop box just restarts itself every 10-15 minutes causing lot of nuisance.

When I called the Toll Free number (I had hoped that atleast this time, nobody would hung up on me, but it again happened!!), I was straightaway told that an engineer visit would be arranged and I have to pay Rs.100 for the visit!!!

I had asked the reason why I should be paying the engineer for settop box that Airtel owns, I did not get any satisfactory answer.The only answer that I got was that my service is more than 6 months old hence out of warranty.

I have no problem in paying for engineer visit but I do not have confidence that my problem will be resolved by engineer visit.

I was fed up to an extent that I asked for termination of the connection.

Following that I received a call from one Miss Parul from Gurgaon who again promised lot of things but nothing happened.

Instead my requests (I am not sure how many were logged) but all were closed without even taking my confirmation.

Through this forum, I am asking that my request for disconnection be reopened and actioned as soon as possible.

I am really fed up!!!!

My customer ID is 3004539278

Dear Mahesh Chawan ,

This is to inform you that your concern listed on 7 Nov. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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I facing issues with my airtel DTH, customer id: 3006640258. After coming from Diwali holiday's on 01.11.11 I found out that my DTH was not working. I was getting the following message on my screen,


"We have directed all our channels to a new satellite. Please contact airtel to realign the dish to new satellite. Its a one time free service. error code SM1"


I called airtel customer care & they registered my complaint with request no: 13204439. On 02.11.11 your engineer called me at around 12:30 & I requested him to come post lunch to resolve the issue. He never turned up & I got the message from Airtel that my problem has been resolved.


I again called the customer care & registered a fresh complain on 03.11.11, request no: 13231545. The engineer came on 04.11.11. He tried to realign the Dish but couldn't resolve the issue. He informed me that the dish location needs to get changed. It will be done by migration team without any charge. I called customer care & they informed me that they have noted the request & migration team will come to my place on Monday i.e. 07.11.11.


The migration team didn't came till wednesday hence I called the customer care & they lodged in a fresh complaint with request no: 13520165 dated 09.11.11. Today I received call from same person who called me on 02.11.11, Mr. Viral - Mob no: 9328691782. I explain him the entire situation & he told me the same story that it is job of Migration Team & he will pass on the complaint to them. Just now I am receiving a message from Airtel saying my compalint has been resolved.


Upon calling the customer care they have now again lodgen in a fresh request with no: 13540923.


Please understand that Airtel decided to change the location of satellite not me. If any issue comes because of it, its Airtel's duty to resolve it on an urgent basis. I am already paying you almost 11 Rs per day without watching the TV since last 10 days & i dont know since how long the situation going to be same.

I am totally frustrated with such kind of response & service from company like Bharti. It seems that I made a wrong decision of buying DTH from Airtel.

Dear Mahesh Chawan , ,

This is to inform that your concern listed on 07 Nov. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Tejas Parmar ,

This is to inform you that your concern listed on 10 Nov. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Tejas Parmar ,

We would like to inform you that your concern listed 10 Nov. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Mahesh Chawan ,

We would like to inform you that your concern listed 07 Nov. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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