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AirTel Digital TV not arrived from 2 years!!! Payment completed...

This is a discussion on AirTel Digital TV not arrived from 2 years!!! Payment completed... within the Direct To Home (DTH) forums, part of the Other Services category; I am Ranjan Karmakar from Coochbehar, West Bengal. I had Ordered an Airtel Digital TV one year ago. Last holi ...

  1. #1
    ranjucob is offline Junior Member
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    Default AirTel Digital TV not arrived from 2 years!!! Payment completed...

    I am Ranjan Karmakar from Coochbehar, West Bengal. I had
    Ordered an Airtel Digital TV one year ago. Last holi offer at 2010 I hear
    the offer about digital tv in dth website at Rs.999/- with free
    installation. And then I have sent an SMS "BUY to 54325" and the next day
    I
    had got a call from AIRTEL to my number 9800714171 and one of Airtel
    executive said that this offer is valid only for Online IVR Transaction.
    And Customer need an existing Airtel Mobile. And then they Forward my
    call
    to IVR and after that I have entered my "Union Bank Of india" Debit Card
    information (4213685481032699 and Expiry date and @@@) on that IVR
    section.
    then my Debit card charged for Rs. 999/- and the Executive Given me the
    Atom Transaction ID 7889943 and said " your digital TV will be there
    within
    next 7 days. He registered my Address as "APC Roy Road, Near Morning
    Fresh,
    Baman Para, Coochbehar, West Bengal, PIN- 736101". But Where is My DTH???
    After that I have called Customer Care and they said please wait and you
    will get it soon. I am just waiting and waiting and now its 1.5 year
    running. But DTH didn't arrived till today...

  2. #2
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Dear Ranjan ,

    This is to inform you that your concern listed on 25 Sep 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  3. #3
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Dear Ranjan ,

    We would like to inform you that your concern listed 25 Sep. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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