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Airtel DTH

This is a discussion on Airtel DTH within the Direct To Home (DTH) forums, part of the Other Services category; Hi,I had takena couple of DTH HD-REC connection on the 10th of this month and my@account number is@3008764396.I had ordered ...

  1. 09-24-2011, 02:08 PM #1
    Shailendra.garg
    Shailendra.garg is offline Junior Member
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    Hi,I had takena couple of DTH HD-REC connection on the 10th of this month and my@account number is@3008764396.I had ordered the connections by calling the customer care where i was given@the offer where i had to pay 7050 for the first connection and 6020 for the 2nd@and it included the cost of the mega pack + HD channels for the whole year. I@had confirmed this 2-3 times from the agent who had made this offer to me, but@now i am being told that i will have to pay for the HD channels on the 2nd@connection.I feel i am being cheated and i took the 2nd connection on the condition that@this price will include all the cost.Please look into this and make sure I get the right offer or else tell me the@escalation matrixRegardsShailendra garg9811508715
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  2. 09-26-2011, 05:30 PM #2
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    Airtel_Presence
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    Dear Shailendra ,

    This is to inform you that your concern listed on 24 Sep 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


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    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  3. 09-28-2011, 11:56 PM #3
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    Airtel_Presence
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    Dear Shailendra ,

    This is to inform that your concern listed on 24 Sep. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  4. 10-02-2011, 03:10 AM #4
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    Airtel_Presence
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    Dear Shailendra ,

    We would like to inform you that your concern listed 24 Sep. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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