Set top box gone bad

**manojmka** · 09-11-2011, 01:49 PM

I have been calling Airtel's irresponsible customer care center for many days now. I have problem with my set top box, it seems. The set top box reboots itself, I get a Wait while initializing message and then it settles on channel 100. It is happening for more than 10 days now.

I called up the customer care center (12150) many times, they asked me to do a soft reset (OK+Down+Right+Back). I tried the same but it did not help.

I then raised a complaint 11586421 on 4 Sep. Your engineer visited on 5 Sep, did something, charged me 100/- rupees and went away. You marked the problem as resolved straight away, without even taking my feedback. The problem was never resolved!!

I kept calling the engineer and requested to re-visit and correct my problem but he never came and then stopped picking up my phone as well. Is it the service I expect from a brand like Airtel? That too after charging?

I then raised another complaint 11657270 on 6 Sep. Your customer care executive did not even talk with good manners. Your engineer came today i.e. 7 Sep, did something and went away. You again marked the problem as resolved but it is not yet resolved.

I called up customer care center again, they kept me on hold for more than 10 minutes twice but nobody answered my queries at the end.

I raised another complaint 11760545 but again no results. I am fedup.

The condition has even deterioreted and now set top box is rebooting in every 5 minutes sometimes.

I have already paid 350/- for remote control a few months back, 100/- for set top box problem without resolution and now don't want to pay anymore for anything. I expect a better quality service from Airtel and hence request you to resolve my problem tomorrow itself consedering that I have been a loyal customer having Mobile connection, digital TV, landline and Internet from Airtel only.

Regards,
Manoj Agrawal
+91 99016 11388

**Airtel_Presence** · 09-12-2011, 05:27 PM

Dear Manoj ,

This is to inform you that your concern listed 11 Sep 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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**Airtel_Presence** · 09-15-2011, 12:01 AM

Dear Manoj Agrawal,

We would like to inform you that your concern listed 11 Sep. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Unregistered · 11-11-2011, 12:03 PM

Customer Id 3006534927

My setup box stopped working on 28th Oct'2011 , From that point onwards I have registered 15 complaints and 42 calls to Airtel Customer service.some of them I have received complaint number , some of them , not.
Also I have mailed to the above id yesterday , someone spoke to me and confirmed that technician will come and fix the issue by yesterday but noone came.

Every time when I raise complaint I get a ticket number , then after few hours , the ticket will be closed saying that the issue is resolved without solving the issue. One more interesting thing is there is phrase in the resolution message , saying that if the issue not resolved please contact 9500063094, but i never succeded in geting this number , no one picked.

I have got 4 times calls from the service engineer saying that he is visiting our home soon , but he never turned back.

Some of the compalint numbers are as below

13257654
13231576
13140460
13105733
13538998

Is there any one give a responsible answer / solution to this probelm from Airtel , Is it possible to escalate to the top management. I am frustrated on spending 2 hrs on chasing Airtel , my mental health is very much affected

Regards

Jegan Joseph

**Airtel_Presence** · 11-14-2011, 12:24 PM

Dear Jegan Joseph ,

This is to inform you that your concern listed on 11 Nov. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter

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**Airtel_Presence** · 11-16-2011, 06:03 PM

Dear Jegan Joseph ,

We would like to inform you that your concern listed 11 Nov. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook

Set top box gone bad

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